Vacasa

Girls getaway turns into roach motel!

Several roaches in condo no help getting them under control. Had to purchase our own roach spray to help control the bugs. Dishwasher was left with dry dishes, bugs were in dishwasher as well. Very disappointing situation and will never recommend this company for future stays.

Our management company was bought out by Vacasa. We never had an issue renting our beautiful Florida home until Vacasa took over. They assured me the transition would be seamless, but they didn't follow up on anything. They did not ensure the garbage was taken out. Our pool was solid green and they never noticed. I would feel terrible if someone rented our home and walked into heaping garbage cans, green pool, and linens tossed in the closet. I would NOT recommend you trust your home with Vacasa. Even after I pointed things out and they apologized, nothing improved. I had to hire a local company to double check on everything to insure it's right so guests wouldn't arrive disappointed.

Our son went out into the surf to rescue someone Friday afternoon, and it took a while for Hatteras Island Rescue to get there. After being in the water close to 45 minutes with this other guy, our son was pretty shaken up that afternoon. I asked if we could get a late checkout Saturday morning since Friday afternoon was awful- even an hour later would have helped. I was told no outright.

I will not ever book again with Vacasa, there is a complete lack of responsiveness. We needed to change dates 5 on this in advance and the dates were available. It took me a week to get them to respond and it was still available. I answered the verification question they asked via email within minutes, and then again no response until they emailed and said sorry now the house is booked. Glad we found out how bad they are before we arrived at the house. We are well within the cancellation period, but I am sure that will take weeks to get a response on.

We recently stayed in a Vacasa rental house on a sea island in South Carolina. When the vacation was over Vacasa emailed to ask for feedback and reviews of our stay. They first ask, "What did you like about the rental?" On the next page they ask, "What can we improve at this rental?" They only publish the positive comments from the first question in the listing. We had plenty of complaints including a broken mattress held up by a bed pillow, old, dirty, torn and very uncomfortable furniture, and water leaking from the ceiling. If the price were reasonable we would have overlooked these things but for what we paid it should have been perfect. Be wary.

Vacasa's sales consultant gave us bad information about the cancellation fee. $531 was charged for a booking fee and they would not allow us to credit that to another property. DO NOT USE this service in anyway. They are awful to work with. I did not even want to give them one star...
Michelle Marchesani

I'm not surprised to see a one star rating here for this company. They are truly a disaster. Plus, they charge exorbitant amounts of money in fees to both the owner and the tenants! Unacceptable considering they don't do much to justify these high fees. We will be giving our "notice" and will find a property manager to handle rentals from now on. Nothing but a headache dealing with this incompetent company from Day 1.

Be warned. Unless you purchase the ridiculously high-priced trip insurance, you can make NO changes AT ALL to your reservation (even for medical reasons) without losing HALF of the total price of your trip. I will be leaving negative reviews on every site that I can find to warn people of this. They should not be allowed to "manage" vacation rentals. All they are doing is stealing from people using loopholes in their "vacation agreement."

Requested that they ask the owner if they would allow an early check in, as the check-in is on
Christmas Day and they said "unfortunately we cannot ask the owner". Really lame customer
Service,...clearly not concerned about their one star review either.

As you can see from their reviews which I regret having not seen before booking my reservation with them, they will take your money, wait until the last minute and then cancel your reservation so they cannot otherwise accommodate anything and then keep your money even longer before getting you refunded... it is a total scam... please be very, very frightened!

Will never rent from vacasa again, one problem after another, even locked out one day and took them 2 hours to call to get back through the gate! Supposed to have been $88.00@ night, after all their added charges it was $170.00@ night!

Signed up for a room at Aspen Mountain Lodge with Vacasa. Paid top dollar with room advertised on first floor. It was in a dingy basement next to the breakfast microwave and morning breakfast noise. Spent two hours on phone with Vacasa and Operations Supervisor was supposed to contact me within the hour. Never did call me; I guess he was to busy partying. I went through Booking.com and I suspect they give the worst rooms to any outside service. Avoid this Company at all costs!

I booked a vacation rental in North Carolina. Upon arrival learned that the hot tub was not working. After inquiry we learned that it had not been working for quite some time, yet we were not informed in advance of arrival.
I requested to be moved to another location since the hot tub is an amenity we look forward to in a vacation destination.
I requested to speak with the local manager who never called me back.

Unlike Airbnb, Vacasa's policies don't allow for relocating a dissappointed customer.
While they did offer a $200 credit to compensate, I'm still waiting for the credit to appear on my credit card two weeks later.

Also, found the same home listed
With a different vacation rental service for $400 less!

Vacasa is absolutely TERRIBLE, they treat people like crap and they are liars! They manage a property next door to me and the local manager, Keith Seckman here in Flagstaff allows the guests to constantly trespass on my property, violate local and state laws and ordinances, throw parties, leave trash all over, park illegally, be excessively loud and obnoxious, etc. I have had their vehicles block my driveway so I can't get into my home. Many days and nights each month I have to leave my own home because of how disruptive the guests are. I contact Vacasa and report the issues as they occur and nothing is ever done. I have dozens of photos and videos of their guests smoking, parking illegally, violating noise ordinances, trash, etc.

Keith Seckman and Vacasa allow their guests to engage in criminal and nuisance behavior, they don't even hold them accountable to the contract they signed with Vacasa. Stay away from them they are a nightmare. They don't care how disrespectful or entitled their renters are or how much the renters disrupt the neighborhood! Vacasa only cares about making money! They are literally the absolute worst agency I have ever dealt with! Some people actually live in neighborhoods full time and we are tired of ignorant, disrespectful annoying guests that think they can do whatever they want because they are on vacation.

5 days ago I've send them a mail with subject "interested into booking" as we wanted to book a vacation rental but had some questions first. They did not answer even not after a reminder. So we simply will not book with them - not this time and never ever in future. I mean if they do reply to booking requests how would they treat you if you already booked and there is any problem?

I can write a book about my stay. Bugs/ roaches/ bed bugs/ pee stain, dirty towels/ bathroom, you name it. According to their senior specialist Molly "due to the nature of the island this is normal."
I don't even want to waste my time sharing my experience, all I can say is save yourself from this rental company. You been warn. If you see Vacasa just run the other way.
I have enclosed 4-5 pic out of 22 to give you the idea.

Please listed to the video caught on my front door as my property management calls us f**** B*thces.
We pay this company nearly 35% on fees and have made them $X000's of dollars and the degrade the home owners. Site does not allow video updates, but I have them available if anyone wants verification.

If I could give less than one star I would. Our travel agent booked a rental property for my family in New Smyrna beach in November 2019. The border to the USA is closed and all flights have been cancelled. Our travel agent tells us Vacasa will not refund us the cost (~$3500). Is Vacasa a reputable company? There are hundreds of thousands of people affected by this situation that will be losing their jobs, including my wife. Do they have any conscious or care how their policy of not refunding is affecting thousands of others. I hope they have a great day with all the money they are stealing from thousands of customers. DO NOT book a rental property thru Vacasa.

I live in Venice Florida and yesterday we were hit with the eye of hurricane Ian. Streets are flooded and impassable, trees down, damage inside and outside of my home, 2.5 million people without power. And yet when I called to ask for a refund for a coming stay, I was told no. How heartless. How mean. How horrible. How uncaring. What a terrible policy. What am I supposed to do? Grow wings and fly there?

They bought over our management firm and now levy ' other fees and charges' that they pocket. As it is we pay them 40 pct of our revenues, now it's more like 65 %. This is a strata, comprising several units, so difficult to just fire them without a protocol that takes a while. Engage at your own peril.

These people asked for half of the room charge on a hotel which we gave them. Then we find out we have no reservation because the reservation lady was supposed to ask for the full amount and didn't. They cancelled our reservation. Now no Bike Week in Myrtle Beach this year this late trying to book. Won't use Vacasa again.

My car was damaged by someone throwing items off of the balcony while I stayed at one of the properties offered by Vacasa. Parking is assigned; unfortunately, the spot given to me was under the balcony overhang. Someone from a floor above me dropped items from the balcony above and broke my windshield. I asked for help from Vacasa but they offered zero solutions. Will never book through them again.

I was a homeowner, and vacasa Made many promises for their exorbitant fee. They promised to take care of my property and to thoroughly check it after renters left for damages. Renters actually damaged my house and stole items and Vacasa never noticed or checked. I only found out after a month of renters had departed. They also charge a 500 monthly fee for maintenance that goes into a black hole. You are basically paying for nothing but online advertising. They will not protect your property. In addition, they will overcharge you for items so watch your bill.