Vacasa

This is the worst! They were very unhelpful after my husband died and I needed to reschedule vacation. Kept giving me run around saying they would call me back never did. Watch for no refund policy I booked through booking. Com and they sent me to Vacasa no reasoning with these people. Bad!

Never book with this company. They told me I should have anticipated worst storm of the century. We booked in October for January travel. No way we could have predicted worst storm in a century and potential avalanches with 20 inches of snow and gusts up to 120 miles. This is not just any storm. Customer service is abysmal and lacking in human decency. Policy is dangerous and encourages people to risk their lives when they are losing thousands on a booking.

Booked this vacation home for 12/26/21 - 12/30/21 two months ahead and apparently, the owner is allowed to cancel the agreement whenever they feel like! They cancelled our rental agreement on 11/23/21 because they ‘forgot' to block it off for Christmas! Will never book with Vacasa again!

I have never experienced such poor conditions as I have this week. To begin, there are only two tvs in the unit and the one in the master has no sound. The furniture is horrible and was not used all week. The beds are horrible to sleep in. Found a cockroach in the master bath. The sliding door in living room sticks or off track.
I paid good money for this to be a nice vacation and instead it's been horrible.
I have no rating for this, unfortunately I must enter something for a rating, I'm totally disgusted. Will not rent from them again.

UNATHORISED payment charged

Booked an apartment with free cancellation on booking.com, no clear indication a payment was needed immediately (I use booking.com for work accommodation twice a month, so I know my way around the site). The day after they started bombarding me with requests to pay the balance (without ever stating what the balance was). After two messages, they finally confirmed the amount. I replied stating
"I will check with the rest of the party and hopefully make the payment in a few hours".
Within an hour, they proceeded to charge my credit card without my authorisation.

While they were very responsive while I was asking questions about the payment, they suddenly went AWOL when I asked explanation as per how they could take "I will check with the rest of the party and hopefully make the payment in a few hours" as an authorisation to immediately charge my credit card. Repeated request to confirm cancellation/refund still unanswered.

Absolute cowboys.

Terrible company and terrible customer service. Just like everyone else they refused to refund me even though the FL Keys are closed and they cancelled my reservations. I have a credit but in a time like this they should be ashamed of themselves for keeping people's money when they need it to survive.

Very corporate and policy based, bad management of Airbnb. Zero flexibility. They pretend to care. Worst Airbnb experience, just unpleasant. Hard line on policy when I ask for something and very blasé on their end when they have issues. Home not well stocked. No internet. I would not recommend staying with a property managed by Vacasa.

This company is appalling. We booked Christmas accommodation 18 months in advance to make sure we didn't miss out. 6 months after booking they cancelled our booking as the owners wanted to use their chalet. Of course all the affordable accomodation was now taken and we have had to move our holiday to a different town to even find another suitable house. What we did find is also costing us 10k more! Because they waited 6 months to cancel our booking we lost hundreds of dollars when they 'refunded' us due to the exchange rate difference. They are refusing to pay this back and are also being no help in getting our booking fee back from the website. Do not book a house that Vacasa manage! We've never been to Canada before and the trip is costing us a small fortune and we now have a bad taste in our mouths from this experience.

We are 2920 Banana Palm Drive on a family trip. We have a few teens and young adults. To them the worst thing in the world is being somewhere where the internet is not working. We can barely use our phones, no tv, I can't do a the little bit of work on my laptop that I need to do. We called customer service, and they only tell us that a ticket was submitted?

Rented a property thru Vacasa. Problems where the listing was mis-represented. Called Vacasa, the local manager cancelled my booking 2 days before our arrival, leaving my family with no where to go. Read the reviews, it is the same story every day, somebody new they are ruining thier family vacation plans. Find somebody else to book thru other than VACASA!

Their reply is the same after the same We are sorry, but that does nothing when you have no vacation rental to go to solve your problem.

We joined Vacasa right before they went public. Since then we have been assigned two different managers... both of them an absolute waste of time. The last one has not answered in 2-3 weeks! An absolute mess!

We hired vacasa to manage our rental home in florida and its just one thing after another with them. They recently merged with another company and its gotten worse. Do not expect anyone to respond in a timely manner or be available after hours like they claim. They talk a good pitch but that is where it ends.

I booked a vacation home for 4 nights in Brookings Oregon. Received a confirmation number but was unable to use my future stay credits on their website. I sent an e-mail asking how to use the future credits and they cancelled my reservation WITHOUT NOTICE. I assumed my reservation was still good and continued on planning our family get away. My son is traveling from Hawaii to the States to meet us (and our entire family). We have not seen him since the pandemic and now we have no place to stay. My other family members are staying at a campground (which is also booked). When I called to see what could be done about it, they couldn't help. DO NOT use this company. They have horrible customer service! Who cancels a reservation without telling the customer? This is just not okay.

This is an update from the review I posted regarding Vacasa, from a property owners perspective. Within minutes (literally), of me posting the review about my one and only experience with Vacasa, I received multiple calls and emails from upper management and their team.

The regional manager listened carefully to my concerns and appeared to take a personal interest in what transpired. Our discussion focused on the fact that Vacasa has a long way to go in properly managing the higher income properties on Cape Cod.

Vacasa offered to refund all management fees for that specific booking. I appreciate that they offered the refund without hesitation.

I consider the matter resolved, though I would not use Vacasa to manage my property until they work out all the kinks in the Cape Cod region. They need to really focus on local management and having enough properly trained support staff.

We rented a house in Vermont. We paid over $800 a night for this house. The listing said that there was cable and even had instructions to get the cable working. However, every TV was run by a fire stick, not cable, like stated in the listing. We needed a PIN to watch anything, which we were not supplied with, until a day and a half before we left.

I'm not sure how a listing can state that they have cable, when they don't. We never would've rented the house, if we knew there wasn't cable available. We have kids here who like watching movies/tv at night.

As I stated before, we paid over $800 a night for this stay, so, everything listed in the listing, should've been readily available. It's very frustrating. ESPECIALLY because a week and a half later, and there still isn't any answer. Just keep getting the run around.

I will never use Vacasa, ever again.

Absolutely zero work ethics. When the whole state of Florida was affected by hurricane Ian, this company blatantly refused to refund our money if we cancelled. Despite of repeated reasonings and requests, they would not budge and would hide behind their "cancellation policy". They can keep the money but I was not going to risk my family's life by driving them through the hurricane. Shame on the owners who hired this company to manage their property.

Vacasa home inspections after a renter leaves are a total joke. Damage has been done to the property and Vacasa does nothing about it. It is ignored. I am the owner of property ******* and my worst review criticizes Vacasa on how dirty the house is. Vacasa is suppose to clean it. Vacasa is a joke.

Less than 3 hours before our 4pm check in we get a cancellation notice saying the property was damaged by the recent hurricane. Considering we had already called the resort and confirmed the condition of the resort, it was very frustrating to know this company was not telling the truth. No big deal though... they already booked us in a cheaper property over 1.5 hours away... NO THANK YOU! Don't use this service... never... ever. Never. Just don't.

Paid for a week stay in a pool side condo, yet the pool was shut down by the state. Ac didn't work and they have done nothing to accommodate for the 85 degrees it is inside the home. No offer of another condo, so instead we stayed in a hotel with our kids and guaranteed they will try some shady stuff to not to reimburse us for the time we were not able to stay at the place we paid for. Especially since it was the fault of the owners for not keeping up with codes of Florida nor inspect your ac system before renting.

We booked a rental in Canada at a place called Blue mountain. We received a message that our payment could not be properly processed and that we would receive a return of over CAD $700. We called and even sent the email where all of the information was clearly written that we would receive the return within 12 days. It has been 2 months and nothing. They have even stopped picking up our calls.
This is so sad to know that a large company would defraud hardworking citizens. What goes around comes around, that i am sure of!

The worst company to have your home rented through! Guests caused multiple plumbing and flooding issues! Was charged for damages that guests caused.horrible company to work with!

They asked: what did you love about the stay? We loved nothing! Crystal Beach, Texas
The beds were not changed since the last guests stayed. Hair completely covered the sheets and comforters and evident dirt from the human bodies that slept in the beds. Pillows with dirt were located on the floors and in closet areas. We noticed dirt stained tubs and obvious mildewed shower liners! Dead insects in the tubs, roaches dead and alive on the countertops, floors, and refrigerator. It's obvious they did not sweep and mop; and I can say "thank you"! Mold was growing up on the remote, unmistakably it had not been sanitized for months. After arriving late and exhausted from the drive, we awakened early to find a used oven pan covered in cooked grease on the porch! Fortunately, we loaded our truck, not to carry German roaches home with us!
We left before our time was up!

I made a reservation, for 30 days, Oct 1 Nov 2,2020.
I paid $2412. 63 with my Chase Visa card. Then I get an email showing the wrong dates Oct 31-Nov 2.
Was this a typo?

They don't answer their phone, or their messages.

I had no choice but to dispute the payments with my bank.

I strongly DONT recommend this company.

Amre