Vacasa

Booked a home in North Myrtle Beach through Vacasa and highly disappointed. Arrived to dirty floors with so much grit on them we had to go out and get a swiffer and clean the floors ourselves, the filthy mop they used stuck up the house so bad we had to put it outside. No shower curtains and the shower liners were torn and ripped and not usable, again we had to go buy them. One garbage bag for entire visit supplied, one roll of toilet paper per bathroom only provided. Some ammenities not even in house. Called Vacasa when arriving, and a couple times during the week texting with the "Local" group. Local group never showed up with the missing ammenities and none responsive to fixing non working lights or coming to clean.

I have not even made it to the rental house yet and I'm so frustrated that I will never rent a Vacasa managed home again.

I booked through Airbnb a month ago. Two days before travel they said I needed to sign another agreement. The link did not work. I then signed out of Airbnb and signed into the Vacasa site to find document. Everything on that site showed complete. My messages through Vacasa on Airbnb were not helpful and vague.

I finally called and was helped the day before travel.

We rented a unit in Cape Canaveral Florida 7400 Ridgewood Ave unit 313 at Cape Winds. All reviews say it was so nice and pleasant! We were booked for three weeks but only stayed two because of the mold and mildew smell! When we left our clothes smelled terrible! Plus they refused to change our linen or towels said they would make an exception and bring us some but never showed up! VACASA put up their own reviews! They are VERY DISHONEST!

I booked a beachfront condo in order to have beautiful views and direct beach access. I called in advance to ask about any potential construction that would disrupt a peaceful stay and was told there would be none. When I arrived there was beach work being done very close to the building which moved closer daily and on my final day (only 2 full days) it was in front of my building and the beach was closed. It was 24/7 work, loud and completely ruined the stay. When I reached out about it I was told it was emergency work but research shows it began in October and is a 33 million dollar project. Vacasa absolutely knew this was happening and lied to me about it and charged me for something I did not actually get - quiet beach access. I consider it fraud and they were not receptive to trying to make it right with any kind of refund at all. I will never rent from a vacasa property ever.

Acess to the unit required driving through 5 inches of water, then up the side of an unimproved mountain road. When trying to seek local knowledge about the access, like "does this road get worse when the tides come in or with heavy rain", vacasa told us they would let us know within 72 hours. Not great. When we asked to cancel, they told us it was non refundable because we didn't buy disaster insurance. We went to a hotel for the night because we didn't want to get stranded.

The next day the management team said that they know about the situation, and in spite of the water, the road is passable year round. So we went back.

Once in the unit, it was lovely. A converted basement in a yuppie McMansion, overlooking Discovery bay. Someone made it look like cleaning was done, except the sheets on two of the three beds were dirty. The bed was made, but never washed. Globs of bodily fluids. Luckily there was a washer in the unit, I spent; hours doing laundry before I could finally get to sleep on the second day of my rental.

No refunds.

Do not recommend Vacasa. They cancelled our booking 6 months later when all other properties were full for our dates. This trip was a big deal due to my parents' health and likely the last time our entire family could travel together. Please go with a more reliable company and don't support this them.

This house is located in a wonderful neighbourhood and close to so many amenities and restaurants and there's a quant park just around the corner.

The house itself has a great layout but needs to be painted and freshened! Beds could be updated as they are very uncomfortable. House would benefit with having curtains in the front window so people aren't looking in.

When we got there the pool wasn't working but once we called they got it fixed right away. Would be nice to have had lounge chairs out in the backyard to relax on.

The laundry room light doesn't work.

The kitchen needs new pots, pans and baking sheets they're in rough shape.

Stove was working on and off not sure if there's a wire lose. We pulled the bottom draw out under the stove and noticed that the cleaners are only doing a service clean not a deep clean. Under the stove and couch was disgusting.
Hence probably why we saw a huge cockroach on our last day.

They also need to look at the shower in the master bedroom as when you shower all the water goes rushing out into the backyard.

We have put in a complaint and really hope this house gets a deep clean and updated and put some well needed money into there clients needs. Then this house will be a wonderful getaway retreat.

We have used Vacasa as our rental company for the past couple of years when the local rental service sold their business to them. Every time we have come up to our cabin as an owner, the cabin has been dirty. Vacasa has been pretty unresponsive. And looking at the reviews on our cabin the only bad reviews we have received are because of the property management group Vacasa. And that is very frustrating when they should be doing everything they can to make your rental get good reviews because you're paying them so much money. We are switching to a different company! My last experience with the local property manager was a very rude experience and I was blown away by their poor customer, service, and attitude.

Disgusting property….stains on mattresses and box springs, carpets filthy, floors sticky, countertop sticky, broken pictures, broken refrigerator and leaked every day all over the kitchen floor, ceiling fan with a missing blade, toaster dented and rusted inside, couches full of stains

Would not recommend this company at all. Did not take care of proper cleaning, cancel guests on us without notice, costing us thousands in lost fees.

They did not take care of our property either, but I do not believe that was the fault of the staff, more likely corporate policy from our experience.

We gave our 90 day notice we were cancelling to list our place for sale and they decided to move guests 3 days before our busiest rental time and did not give us any notice.

Stay away from these clowns

I had a less than satisfactory experience with Vacasa. The property appeared a bit dated, with a bathtub showing signs of wear. The windows leaked so much that it felt like there was a perpetual draft, and the heating system was excessively loud. However, the real disappointment came when we ran out of toilet paper, and we were instructed to buy our own. Now I can understand this if I were renting a condo, but this property called itself a hotel. It had amenities similar to a hotel without the laundry facilities and the room was like a hotel room since it had no more than a microwave, refrigerator and hairdryer for in room amenities.

My family rented a "villa" in Eureka Springs AR. Very late on our last night there, we found live roaches (I have video and pictures). It was almost midnight. Because of my schedule for Sunday (our check-out morning), I notified Vacasa on our day of check-out to let them know the situation. Vacasa texted back, apologized, and said someone would be in contact with a resolution. Vacasa then ignored me and refused to help with a resolution and used the excuse that I didn't notify them right at the moment of finding the roaches, etc. They were unwilling to help in any way. I do NOT recommend Vacasa. In reading the Vacasa reviews on the BBB in Oregon, the BBB shows over 1,700 complaints, many about dirty rentals and bugs with people fighting to get their money back.

Had a very poor experience dealing with Vacasa on a recent rental. The home was not as described and several of the appliances did not work, while others were rusted and dirty. There were no ceiling lights in 2 of the bedrooms, holes in the walls, broken fixtures and beds. Local management was unhelpful and would never speak to me directly. Someone came once to fix the issues and since we weren't home and had a dog, they left. They refused to reschedule a time to return to fix anything. They didn't return our calls, emails, or texts. On the last day of our reservation they finally offered to come. Their customer service is poor, communication is ineffective and inconstant, (I still have never been allowed to speak to local management directly), and they simply don't care about the condition of the homes they rent or customer satisfaction. We had a horrible stay in a dirty home. They also blocked my review from being published on their site.

Was told we would have to check in late because cleaning service was behind. Arrived at the home 1 1/2 hours after check in time and it still hadn't been cleaned. Contacted Vacassa multiple times over 2 days and no issues were resolved. They kept saying tickets had been made the local team was in it but so far no one has shown up or called. Vacassa NC has offered us $100 back on a $1000 trip. Don't rent if Vacassa is hosting! Hopefully airbnb will make up for it. Also home was not represented correctly in pictures and description.

This is probably the worst run vacation property management company I have ever dealt with.

We had reserved a property two weeks in advance with a heated pool. 18 hours before we arrive they tell us the pool (inground) has a leak and cannot be fixed in time for our rental. They offered to give us $200 compensation on a $4000 rental. They would not budge.

Needless to say we asked for our money back.

At first, this seemed like a great place. Don't be fooled. The private hot tub was completely inaccessible with the code that was given. I called and confirmed that the code I had was the only code with the Vacasa team. We tried many other possible codes, and none of them worked. We were completely unable to use the hot tub during our trip. They mention that there's another pool and hot tub available, but it's not as nice as a private hot tub that should be accessible any hours. The couch was coming apart, you could see the wood framing after sitting on it. All of the showers dripped, and the primary shower barely drained so you were standing in a pool of water even for a short shower. The pictures made it seem like there was a tub in the primary bathroom but that must have been a trick. We found an old used Band-Aid stuck to the ceiling. This is disgusting. When I reached out to Vacasa during my stay, they agreed that I should receive a refund. Today Vacasa tells me no refund. Gross

I would rate them lower if I could. We are two retired seniors who booked a vacation. Both of us got a stomach virus at the last minute and couldn't travel. At the same time, why would someone want us in their unit with what we had? Called Vacasa first thing in the morning and was on hold for 48 minutes. Finally hung up and tried their chat. Took 20 minutes for a response. Just wanted to let them know we were not checking in and would hope they would let us take a credit for a future stay. They said no. You would think they have the sense to provide good customer service and find a way to work through this. But they were not helpful at all. Even major hotel chains are helpful in these types of situations. We are done with Vacasa and I suggest others use their competitors.

Garbage photos, no renters, removed key from home and have not gone by to get items or return the key over 2 weeks after canceling. A freeze is coming and I cannot even have someone go drop the faucets.

I booked a place on vacasa, received confirmation. Filled out all forms, sent copy of driver's license, send selfie picture for verification. At time of checking received message that my reservation is cancelled. I was on phone waiting for 1 hour but of no help. I will never go to this website again.

Home looked great online, we arrived and it was filthy. Excessive dog hair everywhere, tack strip with nails exposed (one of our guests cut their feet on it), ants on the kitchen counter tops and in dishwasher, dirty dishes in cabinets, and more. Local company offered to clean, however this place needs some significant TLC and a DEEP cleaning. We spent most of our time outside the home. We visited other homes in the area that were spotless. While in the home, Vacasa offered to reimburse some of our cost, however they have been unresponsive since. HORRIBLE experience.

The place was dirty and cluttered, no wine or drinking glasses, no wine opener, one sharp knife (big and dull), no pot holders for removing pans from oven or stove. No stopper in the sink or dish pan for washing dishes. We had to wash dishes before we used them. Other issues: bathroom sink clogged, light burned out, no pillowcases and bed was made sloppy. Floors were uneven causing tripping hazard, the last 6 of approximately 25 steps are dangerous especially when carrying heavy items like suitcases and ice chest. There are approximately 25 steps to get into the unit which are not ADA compliant, this may not be required by law but would be good to know before you agree to purchase. Also parking is on a very narrow and busy road. Conditions were so bad we left early. Very disappointing to say the least,

This rental property was absolutely filthy when we entered. Sheets were dirty, ant traps everywhere, broken appliances, pipes that screeched so loudly when the water was running that it woke everyone in the home. The rental property management (Vacasa) was called and emailed numerous times during our stay only to be told "we are looking into it and will get back to you". It's been three weeks since our trip and I have yet to hear from anyone. They are also refusing to post the review of the home that I submitted on their site. They are a terrible company and should not be in business. Beware, do not rent from Vacasa!

Stayed in October '22. There were issues like, impossible door lock on front door. Also oddly placed antiquated light knobs, loud banging furnace. They doctored our review on their site and completely misrepresented it.