What a scam - paid $4.99 shipping for a $13 Treasure X item and it took over 3 weeks to arrive! Then when we got it the product was really just a 10 cent piece of junk. Never again!
Products (gummies) were slightly melted despite paying extra for melt protection. Paid for standard shipping approx. $20usd, which did not come to my door, it was sent to the post office. On top of the $20 I also had to pay another $16 c. O. d charge wtf!?!?! With the exchange rate I paid just shy of $100 for two frikken novelty gummies. I suppose I'm the idiot for buying their products, but still f#ck them. <$30 for gummies and >$70 for shipping, get real and get fuct!
Incredible tour, The staff was so excited we came and really made the kids feel wanted. It was also very interactive for everyone.
I ordered a Chimera stuffed animal set 5 days ago. I ordered 3-5 day shipping and I came out to my porch and saw no package! Yet over all Vat19 is still my favorite shopping website!
The first time that I use this company to order my daughter's gifts that she really wanted for her birthday they messed up I asked them to overnight it because of their mistake they said sorry you'll have to wait until it's returned and then we can send it out again which would take a whole nother week so my daughter isn't getting what she wanted for her birthday because this company messed up and they couldn't take responsibility for it I would not recommend them to anybody nor would I ever order from them
Still waiting for the package that i ordered on dec 8 2016; they shipped it on that day and it has been stuck in CA since dec 13. Still hasnt come to hawaii yet. ARRRRRGGGGHHHH NEVER AGAIN ORDER FROM VAT19. I only went on because my child wanted something from there. Spread the word to others to avoid their own frustration and wasting of money.
It was a simple website to get cool toys. And its the kids amazon. In the end if you want to get something for a little kids birthday this is where to go.
The tour was amazing! We got to meet the staff and see all of the studios! Met our favorite youtubers and got to shop. What more can you ask for?
I live in CT and vat19 in MO and that's far so i was surprised on how fast it got here. My product was in good condition and i had fun playing with it so 5 stars from me
The team at vat19 were so friendly and kind. My kids had an absolutely amazing time. Thanks for making their day!
Overview
Vat19 has a rating of 3 stars from 63 reviews, indicating that most customers are generally dissatisfied with their purchases. Vat19 ranks 78th among Gifts sites.
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- Saint Louis, MO, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Todd,
Thanks for your comment. DHL eCommerce and the US Postal Service usually deliver within 5-7 business days, and I'm so sorry that your order was delayed in transit.
Regarding the Treasure X, if you would like to send it back to us for a refund, please contact us at https://www.vat19.com/contact/email with your order number, and we'll be happy to email you return instructions so that you can send it back to us for a refund. You can read about our return policy here: https://www.vat19.com/contact/returns.
Thank you for the opportunity to assist you.
Donna Huegerich
Vat19
Customer Service Manager