Vestiaire Collective Americas Inc.

I purchased a bag style no longer made by Mulberry. I am impressed by how transparent the process has been. I'm happy it is inspected by Vestiare Collective first to ensure its authenticity and condition. A buyer can see where their purchase is in the process from start to finish. I didn't hesitate to buy another bag shortly after. I am very happy with both of the bags.

Horrible people that cant even input proper information. Their email always get hacked. I have had this man Karl Pace email me claiming he was with them and extorting money from me thru a pre paid card. Vestiaire could care less. I put a chanel bag on site they claimed the hardware was changed - wrong. Plus the clientele constantly says they are going to buy the item but they dont. What a joke. Go to real real. You dont have to worry. They send you the money and have a high end clientele.

AVOID AT ALL COSTS, after over 7 years of dealing with them I have to admit my defeat. They are the worse company ever, they abuse you as a seller and as a buyer. As a seller, you pay almost 30% commission, yet they mess up their service and then blame you for it. In my case, they were supposed to send me a shipping label, and guess what - they sent me a wrong one! Then they quickly blamed it on me.

This was my first experience and it didn't go well to say the least. I purchased the item…was sent a message waiting to ship…found out later they were sold to someone else! I used the first time coupon and wasn't allowed to use the coupon even though I never actually purchased anything. Very disappointed that this site was promoted by Tradesy but does not operate the same way.

Got scammed. Just bought a bag described as black and it was navy. Seller passed the buck and vestiaire ruled in their favor. Bag was clearly navy. I took good pictures outdoors. I got screwed and don't recommend this site. I will never buy from them again and will tell everyone not to. The stuff they sell isn't cheap and this is unacceptable.

I wasted whole night time to get the expensive LV. After accepted my offer VC changed the price and sold to another buyer (by the way who was sitting 2 weeks and was not interesting to buy until read my messages). I know that the others can buy it now without offering, but ANY site not able to sell to another buyer, to change the price or something in listing since a seller accept offer from buyer!
And admin remove messages (they did not mean any violations!) just because these messages not comfortable for VC.
NEVER AGAIN!

I was so excited when I thought I found the correct pair but it's was the incorrect size it's an 8 and that way to big for me so I am back look for these women Gucci trainers. Old well next time should be better. Thanks to the seller...

I have attempted to list an item with Vestaire twice (not including interruptions. It's still not listed because at the age of 62 and having worked in the retail arena for a number of years, I think I know how I want to present my item to potential customers.
Don't worry, I won't be trying again. As you and Tradesy have merged, I would like my $140+ for the sale of my Gucci shoes.

VC transferred money to my bank account, but i filled all datas on my bank account, as VC manager said me. But there was an error on bank account, my bank send money them back. But they assured me and promised that they will re transfer backed money using PayPal, but they never do it, i am waiting 1 month, but they are sending me nothing. So i sell my clothing for free. Its very bad, managers are not professional, they are wont'nt to help me, they can do only one thing, leave the chat.

Sold item ref#*******. I am still waiting my money, i very need it, due to quarantine. It is 124$. I dont know what to think, when big Company like VC cant or wont'nt transfer me my money.

I thought before that it is best place sell pre owned clothing. But ((((((

When you want to buy an item that's under 60$ and in the end it comes to more than twice the price with shipping and verifying fees it's a little disappointing. When ordering more expensive items though it's definitely worth it!

I stand by my evaluation of the bag's condition. No wear, no stains, inside and outside in excellent condition. Vestaire performs inaccurate bag inspections. Additionally, please remove my bag from your website advertising that it was "SOLD" when you cancelled the sale and I removed it from your marketplace.

I sold an item which was compliant checked but no payment was made to me on the time the site promised. Called support and they said something was not right with their system. They will make the payment on next paymemt day. No apologize. I am sitting here my item was gone and no money was paid to me. We will see when or whether they will make new excuse next time.
I rarely write review but it seems a lot of room to improve for them overall. For now I am negative on them. Amateur business I would say.

I sold 1 pre-loved classic Lady Dior bag on this site, the experience was ok. However, when I tried to sell a brand new in-box Chanel Spring and Summer collection 2022, the 'Experts' in the team rejected my bag and doubted the origin of my bag which i have the original receipt to proof.

During the 1st rejection, they sent me an email to apologise for not knowing about the contemporary collection in Chanel. They offered to keep my bag at their HK hub, but made a mistake (again) by sending it back to me in Singapore. They then re-listed my bag, and after much effort, I found another buyer. I then proceed to re-send to HK Hub, and i was told it is rejected as they doubt the brand of origin.

Due to the "Experts' lack of knowledge, they wasted my time from June to Oct, when I could have sold the bag else where.

The worst customer service, a system which is unbelievably flawed as you may not receive your item for 30 days! I ordered a dress for a special occasion, in what I thought was enough advance notice to get it in time, but the seller decided to hang on to it for a while - and then VC were so rude to me and would not give me a refund even though I have now missed the occasion I wanted to wear it for and the dress is still in the sellers possession! Ridiculous

I Place a order twice and twice this company took money out my credit card only to cancel my order the next day for no reason I talked to the so call seller of the item and they keep saying they don't see my order. This company is a scam they haven't returned my money or I haven't received my item

If I could then I would give this 0 star for such ridiculous customer service and how they managed to lost 4 items that I sent for sale.
They lost my Gucci watch, damaged my Dior Bag and lost it when they return it to me, now i recently sold my Hermes wallet and Stella Mc cartney, they also lost them without any idea how to track or simply send me an email saying: we would cancel your sale item and keep your disposal in further investigation which you would never hear back from them because they simple leave it in a hole forever. I would take it further action to customer right in tribunal court if they dont get back to me. Horrible!

I bought a Louis Vuitton backpack 2 years ago and it arrived with a very unblemished new looking leather base, it had been purchased for a long haul holiday and on arriving at the airport the base started to peel away from the bag, by the time i had reached my destination it had ripped completely. So obviously a fake bottom, it was returned to Vestiaire 3 times and each time they said this was fine, to buy a bag and the bottom drops out after 2 hours of wear.
I started proceedings with the small claims court and after spending a further £80 was told by the court as the company are based out of the Uk it would cost thousands to bring it to court. I have given up £780 lighter with no useable goods. I would say to anyone if there is a fault with the goods or they are not authentic there is no support or route for compensation, would never use them again.

I sent my prada back to be checked because it seemed fake, they said it was real and told me they would relist it for me if I didn't contact them. I am away and my hubby emailed them for me And they listed it anyway. My Gucci says it was delivered but it is still on hold in New York. No phone number to call. I will never order from them again!

So far so good. Hoping all goes well with my first order. Item being shipped from Greece. Wondering how secure this site is? I was looking for the secure lock symbol when placing my order and did not see it. So... hoping all goes well and looking forward to future sales.

I purchased a Valentino Rosier Tote it was a fake, I own 20 so I know instead of refunding me the money they put it for sale under my account. Anyone that asks or follows it I notify them of it being a fake. Unscrupulous and unethical behaviour so very disappointing.

This company is one big joke - I asked for MONTHS to have the spam of daily emails stop (even though I updated my settings over and over per their direction) but I was ignored and the emails kept coming in.

Would not suggest shopping here, they're totally garbage when it comes to taking care of their customers.

You're just another number and they don't care.

In the past I would tell you I loved VC and to 100% use them. I have prob spent close to 3K on the site in the last few months. I recently
Bought a Canada goose there, and the lady emailed me a child's L instead of a woman's as stated multiplied times in the bio. After going through the horrible email process the coat was "deemed" to match the seller's description which is simply which is just impossible. This was truly a horrible experience and I will never use VC again as now I am out money and have a product I literally cannot do anything with.

I sold a Fendi bag with them, and my buyer has received the bag and DHL has also confirmed that the bag has been delivered. However, after a month they have not paid me. They told me that DHL has lost the bag and that is completely a lie because I confirmed with my buyer and she told me she has received the bag. Their customer service is terrible, they will always reply back with no solution and keep telling you the same exact words. It's as if they are using bots to reply back and there is no real associate. They also have no phone numbers which make things even worse. Don't ever use them. They will steal your money.