Vestiaire Collective Americas Inc.

I bought a Louis Vuitton bag from them, I am now selling the same bag on theirs site, after sending it to them, they said they can not verify the authenticity of the bag. This is shocking! Even ask me to pay 12 euro to get the bag to be posted back to me. Avoid! Avoid at all cost!

I spent thousands on a Chanel bag and six months later when the clasp broke I sent it to Chanel to be fixed. It's a fake bag. Nobody at Vestiaire will respond, it's impossible to get hold of anyone. Basically a total scam.

I paid for shipping 200 for a jacket I sold with 300 so, what the f. K i was selling the jacket for?! Charity work? They said they don t offer prepaid vouchers in ROMANIA, but not why! Very unprofessional! Never selling anything!

I am overjoyed to have discovered this store. I came across this website while looking for a handbag online. The prices are very reasonable, the items are beautiful, and the quality is excellent. I will definitely return to shop here in the future.

I have had the worst experience shopping at Vestiaire. It's impossible to reach customers service. You can only email or chat with them and then they just give you the run around. I purchased an item that was not compliant with the photo and they refuse to honor a refund. I have never experienced an experience like this with other online luxury stores. Shop at The Real Real they have the best deals and customer service. I will never shop Vestiaire again!

It really helps put any of my concerns at ease being able to see the whole process and status of my sale in great detail. Also the payment process is the quickest I've seen anywhere and the seller fees are lower, making it easier to price my item.

Great customer service. I feel safe when shopping on this site because if the item is not authentic or is as described you get a full refund before item is shipped. You avoid the hassle of returning an item. I love this site. I have made several purchases.

Ordered a suit that had holes and dirt, none of which was mentioned on the description, suit was supposed to be in "good condition".

I made a reclamation after 1 hour of receiving the item (I have screenshots of the reclamation and also a confirmation that it went through to Vestiaire with a request not to contact them again with the same matter)

I have screenshots of the reclamation and also the message going through to Vestiaire.

Now that 5 days has passed without any reply from VC, I contacted them and they refuse to make a return because according to them I never made a reclamation!

I have contacted the Consumer department and will get my money back for sure because it is a clear case I did just what they asked me to
But after spending thousands on this company, I find it appalling how they treat their customers.

Edit: Vestiaire contacted me that I may ship the suit back to them and get a full refund. What I was hoping all along.

I was extremely dissatisfied with Vestiaire. I ordered a Chanel bag and the first time I used it, the Chanel Logo cracked right off. I went back and forth with Vestiaire because I am convinced this bag is not real, and they refused to take it back. I would never order from this site again. I have been reading the many negative reviews and I wish I had done that before I used their services.

Order # *******. I placed the order through the phone app and applied the WELCOMEVC code for a $30 discount. The order total is $201.35, but my credit card was charged $233.15. On the website, my order automatically removed the promo code that was clearly displayed when I made the purchase through the phone app. I contacted chat support but was unable to correct the billing error. The phone app is very glitchy, and the customer service is TERRIBLE! There was no way for the company or the chat support to rectify their own mistake. Thankfully, the seller canceled my order. I will never buy or sell on this website again. There is no technical integrity or reliable customer service. STAY AWAY!

If I could leave zero starts I would, I sold my item on July 25, they got it on Jul 31, shipped it and payment on the website says it was transferred, never got it. They told me that there was an error in my account number for my payment, I did not make this error it was them and they tried to blame me for it. Still no payment, I have contacted them several times and I have spoken to over 10 agents and one over the phone, yet nothing. I have messaged them through Instagram, they ignore me what kind of service is this? This is a huge scam and will be getting a letter from my lawyer suing them.

I recently bought a Chloe woody large basket bag from Vestiaire and realized it was a fake despite it getting authenticated!
Also when I purchased via 3 installments, I was charged the first installment and the remaining price of bag. Please do not buy from Vestiaire. Their "authentication" doesn't mean anything and check their charges on your credit card!

Tried to list my item several times. Even spoke to Ronillo at head office. But to no avail, still getting the same response. We can't list your item because you've used stock photos from the internet. Sorry, no, I took them all myself, at home.

I sent an expensive dress using a Vestaire label six weeks ago and I still have not received payment. Vestaire's response to my emails only say they are 'checking into this' but so far there has been no resolution and I have not received payment.

I use a few different online sites for shopping and Vestaire s one of my favorites. The site is easy to use (although sometimes on my phone it doesn't want to load- I don't use the app) and so far the sellers have all been great at their descriptions and shipping.

Just got my package and the item was torn near a button. Umbelievable that the seller didn't mention it and that Vestiaire collective, after you pay a big fee in order to have the item checked for quality and authenticity, doesn't do anything about it other than asking you to send the item back. So unprofessional from both the seller and the company. First and last time on this platform.

I'm currently out of pocket hundreds of dollars for the 2nd time when my item wasn't shipped and nobody in customer service will action this. They keep telling me the ‘expert team' will contact me yet nobody does. I want my money back! Please avoid using this service

I ordered a purse that as listed as in "very good condition", and the seller wrote " Bag comes in great and clean condition, only the 2 leather straps are curling up a bit from storage ".

Please look at the pictures of the purse and see for yourselves what is their idea of "very good condition"!

I made a complain and the costumer support reply that they don't offer returns! What about making their job of assuring the articles are in the condition that they were listed?!

Terrible customer service. Unprofessional sellers, ordered an item that didn't ship and turned out 8 days later that it wasn't even available. For this canceled order, I was refunded less than what I paid. Apparently this happens if you ordered from a seller outside of your home country. Policies not transparent.

The seller I worked with was FANTASTIC, we both agreed to a price but spent days sending offers back and forth because Vestiaire does not use the correct (or consistent) exchange rate between our two currencies. In the end, I paid more, she received less, and Vestiaire/financial partners received way more than they deserved. Customer service was absolutely useless and had no interest in facilitating the sale. And the import fees should have been disclosed somewhere earlier than the final payment page. Extremely disappointed in this experience.

I purchased a Chloe coat advertised very clearly and in multiple places as in "new" and "never worn" condition. Coat arrived clearly worn and badly damaged including with one of the arms literally torn open with a large frayed hole. Authenticity is also in doubt. I paid for Vestiaire's "quality control and authentication fee" which claims to match the condition of the item to the condition advertised. Despite weeks of emails and phone calls they refuse to accept a return and, most frustratingly of all, refuse to explain how a "new condition" item can have passed their checks with this level of damage (which I noticed within moments of opening the item). The "expert seller" that I purchased from retains their "expert" status and I have no ability to leave a review of my purchase on the site. I was scammed.

I sold an item I bought on Vestiaire a while back, then they declared it counterfeit and I now have to wire them 12 euros to get it back in 3 weeks. In addition, their customer service people are rude and incompetent and their entire platform has horrible UX. I would give 0 if I could.

I bought a GOOD condition Celine bag but later on realised that it is damaged leather not the reflection on the leather. The customer service is non existent. Phoned several times with no answer. Email support just said you can not cancel the sale. I thought the quality control will refuse to accept the bag because it is clearly stated damaged leather & worn out corner will be refused as good condition. However, theyve accepted. I think they are only interested in making their 30% commission then caring for the customer. Buyer has no protection on this website whatsoever and at their own risk. I rather buy from eBay because you can always get the money back if its a fake or not as described. BUYER BEWARE!