Vestiaire Collective Americas Inc.

I am still waiting on the refund of 174.84 that I purchased on 8/11/21. Hopefully, the purchase will turn out better. I purchased the same necklace from a different seller. Tonight my total came to 197.64. I am looking forward to a better experience.

Thank you,
Laurie Rabattini

I never see the glasses I got an empty box. I have written this company many times and I don't return any of my messages I looked it up on Google and a lot of people have complained that it's a bad site, They have not refunded me I am calling my credit card company

Bad experience with a return, I received a dress not as you described.the fabric was rough and hard and it was silk but feels wrong, I bought some dresses from you, and no problem but with this Im very dissatisfied, you did not informe about tour inspection, you just put the item on sale again I dont think I wlill be shop from you again, regards!

Had an email from Vestiare yesterday evening -
"We are sorry to hear that there was no move since September 29.
We inform you that we have decided to take it to our team. They come back to us within 7 working days.
As a good will gesture, we have decided to offer you a free shipping for your next purchase..."

What a joke! Not good enough Vestiaire! Firstly, 7 working days means well into next week (nearly 4 weeks after I purchased the bag/ stated 72hrs delivery when ordered) as you don't work over the weekend. Secondly - free shipping on next purchase? You've got to be joking - there's no way I will be purchasing anything from them again. They can't even show some good customer practice and offer a free shipping refund on this order - should the bag ever appear - not that I want it now (see previous review). Shocking, shocking, shocking...

I purchased this bag to replace one that I had had and used for several years. I had been looking for the same material (not as commonly found with this bag) and colorway. The seller was prompt in her communication and the item was in excellent condition (as advertised). It was shipped from Ireland to the US and took just under two weeks to arrive, right after I returned from a writer's retreat. I love and use it every day. The price was also quite reasonable for a bag that was only used a few times.

I had sold something on Tradsey and sadly they were bought out by Vestiaire. So i had credit on here that I couldn't cash out with and could only spend. I ended up purchasing a coat and had to pay extra to have it authenticated even though it was a Zara coat. Not necessary IMO but you can't opt out and have to pay the fees. Once it arrived, the sizing did not match what the description said. I get the run around with their "chat" and even though i sent pictures of the sizing being incorrect they said i needed to send it back to have it checked again. SCREW THIS COMPANY! I will never recommend them to anyone or use them ever again. I will be taking my business and selling my items on The Real Real. Don't waste your time with this company.

I brought a Louis Vuitton bag which was described as perfect condition. I also paid for quality control. When the bag arrived it had marks all over it which I took photos of and sent the bag back. I was told a second time it was as described even though no mention of marks in description or photos. They even had the cheek to relist and say I need to pay their listing fees so they got listing fees from the seller, my quality control fees and now they want me to pay them again for a bag that shouldn't be my responsibility. Am still waiting for the bag to be returmed so I can sell elsewhere whilst stating the truth about it. Would never use this company again. Appealing customer service.

This is the worst company I have ever dealt with. I ordered a Burberry handbag and I paid for it immediately. The seller decided not to sell it. I had to give the seller one month before Vestiaire Collectives could give me a refund. That meant that Vestiaire Collectives had my money for about 6 weeks and I had no handbag. Foolishly, I ordered another handbag. Vestiaire Collectives sent out the handbag but Federal Express lost the bag. Vestiaire told me to send them an affidavit saying that I did not get the handbag. Once they had the affidavit they were to call Federal express to start a case. They did not. I called and called. Only after I threatened to call the Better Business Bureau and write to the CEO of the company did I get my money back. It took three weeks. I would NEVER buy from this company again. Very poor service.
If you see all the bad reviews, you can see why.

Unlike many of the VC reviews I have read about the poor quality of the item purchased, I was lucky my jacket arrived looking as good as presented on the website when I ordered it - and it appears to be an authentic St. John jacket.

So why only 2 stars: I do not like VC's order and delivery process:
1) VC charges $40 to authenticate the item purchased
2) It took 3 weeks to receive the item. I have purchased items from the UK in the past and the longest I have waited to receive an item was 8 days
3) The item arrived in a plastic bag, wrinkled, not even wrapped in tissue paper - with no packing slip or order documentation.

I purchase from online second-hand stores like theRealReal, Portero, and eBay all the time and this is the first time I felt like a resale company doesn't care about their customers. I expected better & faster service for the $40 authentication fee added on to the $200 I paid for the jacket.

I used to buy from vestiare collective until I faced my first problem. I bought a bag but the delivery company could not give me the parcel as the address was incorrect because a missprint of Vestiaire Collective and they returned it to Vestiare Collective. After 3 months still fighting with them to get my money back, basically 600, quite a lot. Terrible Customer Service and no solution at this point. No bag and no money, I feel cheated. I wont recommend it to anyone. Save your money. Buy cheap, you pay dear

I purchased cufflinks as an anniversary gift for my husband, they were exactly what I was looking for. I did worry because they were expensive and I had never purchased from Vestiaire before, but I was happily surprised that they were exactly as described. They are beautiful and he loved them! Very happy with this purchase!

Wish I could do 0 stars! I bought a pair of shoes which stated they are very condition. Once they arrived turned out they are completely ripped on one side making them unwearable. Basically they could be thrown out. Contacted Vestiaire about it since I don't understand how shoes that are unwearable destroyed have been check and named "very good condition" by their quality control team. Their answer was that they do not do refunds, the quality control terms are just a guideline and do not have to state damage (LOL) and that if I am unhappy I can relist them for sale... W T F
Well sorry I am not a liar like the people working in Vestiaire and I cannot see myself selling a faulty pair of shoes thats unwearable while claiming it's good condition and hiding the fault on the photos as well as NOT writing about this in the description.

I bought a purse offered by an overseas seller that looked brand new in photos. But Vestaire inspectors found that it was pretty badly damaged. While I'm very glad that the damage was discovered before it was delivered to me, I'm frustrated that it was even offered on the website.

I would say that this was a very good experience with Vestiaire. There was a very small delay for the seller to ship the bag to the Authenticity team but not long. Not enough to even worry about but after that the bag was beautiful and I love it! I will definitely buy from your app again. Thank you.

I like it, is pretty good, and easy and secure for both parts, to the buyers and sellers.
The only thing is this app don't have any phone number for whatever issues, and I have to wait for email response
I don't know why the app doesn't send me a notification when I have one sale or also a email, I has to open the app for see if someone buy and in my past sale; I saw it after 4 days.

3 of my items were purchased by one Buyer on Sunday 12/11/22. Vestaire sent me 3 separate shipping labels ( charging me 3 separate shipping fees), even though all 3 items were being sent to the same Buyer! I sent out all 3 items in one package to the Buyer on 12/12/22, and notified Vestaire of this! Every day thereafter I have received 2 emails, advising me that I still need to send out 2 of my items! I respond every day — NO, explaining I sent them all out! I received confirmation that the Buyer received my package 2 days ago! I continue to receive daily emails! Vestaire's customer service is Horrible! They do not respond to my very clear emails! I miss Tradesy!

I made a purchase on 28/07/2022, the item was never received. I reported the problem to the Vestiaire Collective, they said they would contact the company responsible for shipping and so far (10/6/2022) nothing. It should be noted that the company (UPS) confirmed that it did not deliver the item. The Vestiaire Collective is not responsible or professional. They haven't refunded me the value of the article so far and they just keep rolling me with emails and emails with no solution in sight. They're nothing more than scammers and I don't recommend it!

The site seems to be very badly rated here, yet I have had a great experience with them! The shipping was very quick, and the item arrived just as it was described!

I've written a full review and added some pictures here:
http://candidqueen.com/index.php/2016/03/07/vestiaire-collective-review/

I bought a pair of ‘Jimmy Choos' Size 40 on Vestiaire.
When I received them they were at least 2 sizes smaller than genuine Jimmy Choos size 40. When I tried to raise a complaint (3 times) it didn't register. Now I am left with a pair of fake shoes

Hello everyone I bought a big brand…
Hello everyone I bought a big brand gianviti rossi boot which size is 37,5 my feet are 37 but this boots is tightly I sent many message for return I dispatched and they returned the item to me again so I lost my money. The company communication is not good, I cant get any help from them so I stopped to buy. My boots was checked 2 times for size but they approved the size 37,5 they are joking me. I said them "you tried the boot on any 37,5 foot of women... I know they don't want to refund my money also they know this boot is not 37,5 :)

The worst experience of my life. They are the shadiest company I've ever experienced. They did everything to sabotage the sale and then used stall tactics for over two months to try and force me to give up. They have no customer service. I had to fight every day for two months to get paid for my sold item. They should not be in business. They should be in jail.

I wanted to use my promo code welcomeus for a discount off my first purchase in the app over 150. The promo code couldn't be applied so I placed the order and then reached out to customer service right away. I'd assumed they would make it right right away and reimburse me for the discount but that was not the case. They repeatedly asked me for a screenshot of the promo code not working that I obviously couldn't provide since I'd already placed the order. Not happy with my second time shopping on this site.

I listed a fendi blouse on Vestiaire and put measurements for the item, the customer purchased the item and then it didn't fit them because they didn't read the description. They returned item w dog food in the package to me making the Fendi blouse smell horrible. I immediately contacted Vestiaire customer service and they said they'd take the item and pay me immediately upon receiving it. They received the item then immediately relisted it with the same information as before not editing it to have 40IT on the size. They are now MIA and not answering emails

Offers also are not binding. I had many people send offers and then want the item for a lower price after I accepted the item