Vestiaire Collective Americas Inc. has a rating of 3.5 stars from 1,638 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Vestiaire Collective Americas Inc. most frequently mention great experience, timely manner, and high quality. Vestiaire Collective Americas Inc. ranks 3rd among Used Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
So far, my shopping experience has been very good. The delivery times are a bit long, but it's understandable since the items come from another country or continent. A very good app for buying clothes.
My experience with your company has been nothing short of a nightmare. You dragged out my sale for over four months, and when I finally got my purse back, it was in terrible condition due to your carelessness. To make matters worse, after all that time, you had the nerve to call it a sale and insulted me with a mere $25 payout. I've never been treated so poorly by any company before. Your customer service was not just unhelpful—it was downright dismissive and incompetent at every step. This has been an absolute disaster from start to finish. Before and after pictures
This is literally the WORST customer service I have ever experienced after making over a $1000 purchase! They are money hungry and once you pay, DO NOT EVER EXPECT TO RECEIVE A REFUND! Clearly their system was not working properly at the time of my payment and they refuse to refund the money they over-charged for. Instead- they offer a coupon to use on my next purchase. HAAAAA! What a JOKE! Like I will ever make another purchase through VC! Right! I will NEVER do business with them again, and I hope you do not either. Awful experience to have spent so much money.
Ive reached out multiple times for a resolution but theres no phone number or email…and the live chat is a joke.
VC- Please dont reply to this review suggesting I reach out for a solution. Been there, done that. Yall failed and lost a customer for life.
Tip for consumers:
Dont do it! They will scam you too!
Products used:
Handbag
Date of experience: November 17, 2022
My buyer said they didn't get the item I sold in the mail. They got a refund. I das left with nothing, because i did sent the item. A few weeks later I see her selling that item?! She admitted even, but Vestiaire is just asking me the same questions over and over?! They are not fixing the situation, I've been contacting them for over 2 months. They keep changing the contactperson, I have to keep explaining the situation, they keep me in the loop and frankly just scamming me. Because they did get their cut of the money. The buyer got the item, I should get the money I am rightfully owned; this is just ridiculous. The worst customer 'service' ever
Date of experience: August 14, 2023
Dear L D., we are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience
We will keep working to transform the fashion industry by empowering our community of fashion activists!
Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here in our dedicated FAQ article "Contact Us". Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards,
The Vestiaire Collective team
Just horrible, horrible, horrible experience with vestiaire collective. Do not ever use it - they are crooks! They advertised a dior bag with rinestones as in good conditions with all rinestones in place (i specifically asked whether they were all in place). When i received the bag, the more than half rinestones were missing! They are refusing to give me the money back though i did send the bag back to them! Just scam!
Date of experience: January 31, 2015
Ive used VIP London concierge service to sell my items.
This week Ive requested all my items to be returned back which is after three months.
Vestiaire Collective said I would have to pay 15 fee for recover costs + return shipping coat for the each item.
At the time I was offered VIP London concierge service to sell my items the return policy was free return after three months.
I have been ignored by Vestiaire Collective! My items are still not removed by Vestiaire Collective also my items are being sold without my consent.
Date of experience: November 24, 2017
Dear Sally, I have spoken with our team London Concierge team and believe they have now resolved this issue with you, and that it was a technical issue with the messaging that was passed on to you. We hope that you continue to sell successfully with our VIP Service and for any further issues please don't hesitate to contact them directly. Kindest regards, Rachael, Team VC
I sold an expensive item with tags and everything for a third of its value, honestly cause I needed the money, was a gift from my sister and I felt a bit bad. After being sold, I have been one month waiting to get paid and I'm completly ignored every time I speak with customer service, I feel conned and I find this an absolute fraud, I would recommend it at all
Date of experience: April 1, 2023
Dear Helen, we are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience
We will keep working to transform the fashion industry by empowering our community of fashion activists!
Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here in our dedicated FAQ article "Contact Us". Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards,
The Vestiaire Collective team
I sold my Gucci bag on vestiaire but vestiaire has sent it to wrong address when returning my bag, last time i checked they said-Paul-sait they opened investigation to find my bag but today i get email that my account has been suspended due to fraudulent activity? Whay about my bag you lost vestiaire collective? It was worth 3,000$! THIS IS SCAM! Give me back my bag now or im taking legal action! Not to mention amount of fakes sold on this site-Sellers use ebay-much easier better and u get better price and service than some french ppl who stole bag and provided me horrible service-Ebag all the way!
Tip for consumers:
Stay away full of fakes and stuck up french service who stole their sellers bag!!!
Products used:
Ebay
Date of experience: October 24, 2022
Dear Guest, we are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience.
We will keep working to transform the fashion industry by empowering our community of fashion activists!
Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here in our dedicated FAQ article "Contact Us". Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards,
The Vestiaire Collective team
I sold a pair of Golden Goose Sneakers To date they have yet to pay me!
I have left numerous messages only to get a bot response"Wd are working hard to resolve your issue. I filed a complaint through the BBB still no resolution. The buyer has her shoes-Vestiaire Collective has my monies.
Please Do Your Homework Before Using Tjis Company!
Date of experience: September 3, 2022
Dear Angela, we are sorry for not being able to reply to you any sooner! If your case hasn't been handled in the meantime, we kindly invite you to get back to our team in Me > Help or contact us on your preferred contact method via our Contact Us article in the help center. Thank you for your understanding.
The Vestiaire Collective team
I only suggest this for buyers. Not seller friendly platform. I definitely don't like to receive emails & notifications for lower my price to make no money. Please stop it!
Date of experience: September 17, 2021
Dear Sunshine, we kindly inform that these emails are considered transactional and are directly linked to your activity on the platform. We also need to confirm that these are only advisory and not mandatory in any way. Thank you for your understanding. The Vestiaire Collective team
Item on hold in importing country for 3 weeks - Vestiaire told me to contact DHL myself, zero help.
Item reference *******
DHL express said the buyer needs to get in touch to confirm the power of attorney as the item is being imported/held in Latvia.
Vestiaire will need get in touch DHL Express as you are the account holder with the DHL business account number, to either request the item back and send the item back to me, or get in touch with the buyer to get them to contact DHL to confirm power of attorney.
Please confirm this ASAP as it is a high value item - I have a video and pictures of me packing the item and sending it at DHL service point as evidence.
Date of experience: January 16, 2024
Dear Alicia,
Thank you for your feedback.
We are sorry to hear that you had an issue with shipping your item.
In order for us to provide you more information concerning it, could you please provide us with more details? Such as an item reference, or an order number.
Let us inform you that, this information will help us to detect the item and the issue easily, so, we kindly invite you please to provide it.
We apologize for the inconvenience that might be caused.
Kind regards,
The Vestiaire Collective team
Such a rubbish app. The buyer returned me a fake bag. I have contacted the customer service but it was just AI responding and never solve the problem.
Date of experience: October 31, 2023
Dear YC, we are sorry for not being able to reply to you any sooner! If your case hasn't been handled in the meantime, we kindly invite you to get back to our team in Me > Help or contact us on your preferred contact method via our Contact Us article in the help center. Thank you for your understanding.
The Vestiaire Collective team
Bought some Ann D boots from Vestiaire and was very disappointed in the quality of the item upon receipt and doubted the authenticity, despite the Vestiaire claim. After contacting Ann D they confirmed the boots were a terrible fake. How can I trust Vestiaire again?! AVOID.
Date of experience: February 7, 2020
I sold an item on September 1st, it was delivered to Vestiaire on the 8th. The item was deemed compliant on the 9th and it said payment was scheduled and estimated payment date was the 12th. Everything was good up until that point. Today is not the 21st and i still have not received my payment. I tried to speak with someone through chat took almost 24 hours for someone to respond just to tell me on her end the payment did not show as being processed. When i tried to contact through email i just get a generic email saying they are looking into it. I am afraid I'm not going to get paid at this point. I will be putting in a claim on them. This is ridiculous
Date of experience: September 21, 2022
Dear Daneisha, we are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience.
We will keep working to transform the fashion industry by empowering our community of fashion activists!
Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here in our dedicated FAQ article "Contact Us". Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards,
The Vestiaire Collective team
I wish I would have read the reviews before ordering from Vestiair Collective. I don't know what I was thinking! I ordered a Ferragamo wallet that was listed in Very Good condition with no signs of visible wear. What I got, after a 2 week wait and $25 delivery fee was an extremely worn out item with the leather very rubbed out. It looked more brown than black. When I contacted Vestiair through their chat I uploaded a picture as requested. They offered me a 10% discount! When I said I wanted my money back they said I can send it back to them and they will decide if it meets their standards for being returned and if not they will repost it for sale on my account. That was not acceptable to me! I realized who I was dealing with and do not trust them to be honest and accept my return and refund me! The picture could not be more clear! The chat would not give me the information on how to return it, either way. I contacted my credit card company and opened a fraud claim. I have every reason to believe I will win this one.
Date of experience: January 21, 2024
Dear Cindy,
We completely understand your perspective and apologize for the disappointment related to your order.
We want to inform you about our procedures in case of non-compliance issues. If the return is accepted, the item is reassessed in our facilities by our experts. If it is found to be non-compliant, you will be refunded. Otherwise, the item will be returned to you or relisted on your account.
However, we are bound by these procedures and cannot deviate from them. For any clarification on this claim, please provide us with the order reference.
We sincerely appreciate your understanding.
Best regards,
The Vestiaire Collective Team
I sold 3 my items and vestiaire paid me for my items on time, I trusted in this website I sold my 4 items last year December and waiting for the payment until now 2021, 2nd March.
I have contacted customer service and emailed and not got any reply, I keep getting excuses. I want to be paid for the items I sold. Vestiaire Collective is a SCAM - They will give you the run-around! They keep telling me they will "contact the expert team and get back to me in 3 days" it has been WEEKS WITHOUT MY PAYMENT NOW. All 4 items were supposed to be paid in DECEMBER 2020 last year! I can not accept you keep telling me "the expert team is handling this". I want to be paid for my items and close my account. I have spent over 6 hours and 48 minutes in a total of 50 conversations with the chat support. They just give me the run around. They have stolen my items + money.
Do not sale you item in this website, do not Trust
Products used:
I have sold 4 items, bags, shoes, sunglasses, tshirt
Date of experience: March 2, 2021
Hi Rose,
We're so sorry to hear about your experience and the delay in response. If your request has not been already handled by our team, please let us know your item or order number so we can check on the status of this issue & do our best to resolve it.
The Vestiaire Collective team
For me it was my first purchase on vestiaire and it was dissapointed.
I shipped my order in Italy, to avoid my custom procedures in my country (Albania)
I paid 15€ extras to check my bag by expert team that i think doesnt exist. The bag in description was New (never worn). When the bag arrived it qas damaged, and they told me that i cant return the order bc it was only 72h time. I am totally disappointed. Dont spend your money on Vestiaire!
Products used:
D&G Bag
Date of experience: May 31, 2023
Dear Sara, we are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience
We will keep working to transform the fashion industry by empowering our community of fashion activists!
Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here in our dedicated FAQ article "Contact Us". Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards,
The Vestiaire Collective team
Have made several purchases. Prices are a bit high. Quality sometimes not as described or listed. Returns are easy and fair when proof of evidence is presented. I'll continue to shop there for sure.
Date of experience: September 17, 2021
I just made my very first purchase with you all, Christian Louboutin Leather ankle boots ref# *******, received confirmation and order number *******, only to receive another email less than 10 minutes later saying the item was no longer available, and they are issuing a refund, that will take 72 hours to receive my money back. This is very disheartening because I needed these boots for a party next week, they were perfect for my outfit. I now have to wait 3 days for my money, when I did absolutely nothing wrong, but patronized your business. EXTREMELY DISAPPOINTED
Date of experience: October 31, 2022
Dear Donaa, we are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience.
We will keep working to transform the fashion industry by empowering our community of fashion activists!
Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here in our dedicated FAQ article "Contact Us". Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards,
The Vestiaire Collective team
Purchased a pair of sandals, two different sizes were listed for the same item. I had failed to notice this mistake. The company refused to take any responsibility. Now, it is my issue.
Date of experience: April 11, 2017
Hi Doris
We're sorry to hear that your sandals were incorrectly described. Please could you provide us with the order ref number and we'll follow up with our Customer Service team. If an item does not match its description we can offer you a refund as it was wrongly described.
Best wishes,
Rachael for Vestiaire Collective
Got ripped off! This site is the worst ever. Representatives don't even speak English and they always hang up on you. Sold an authentic item and had to pay 50$ to get it back.
* Vestiaire Collective Americas Inc. attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 23, 2021
Great experience overall, product came exactly how it was described, clean and in good condition. Fast shipping once authentication was complete. Will shop here again!
Date of experience: June 11, 2022
I've made a few authentic luxury purchases now at an awesome prices! All items were like new and received pretty quickly considering the travel process to the US. Highly recommend.
Date of experience: June 18, 2022
Stay away. Unresponsive customer service and extremely slow delivery times. The seller can do whatever they wish with your order and make you wait over a week and then cancel it w/o repercussions.
Date of experience: July 9, 2021
Dear Anya,
We’re sorry to hear that your experience as a buyer has not been as expected. When a seller cancels or does not ship the order, his seller statistics are immediately impacted, making him lose the trusted/expert badge.
Feel free to check our Help Center, and particularly our delivery delays here:
https://faq.vestiairecollective.com/hc/en-us/articles/209477265-How-long-does-delivery-take-
Thank you for your understanding, and we remain available for any questions.
The Vestiaire Collective team
Initially I was very skeptical because of all this bad reviews, but I'm very proud I gave a try. I think that ppl feel motivated to write reviews only when they have problems and unfortunately happy customers don't even spend 1 min for to share a good experience.My husband submitted the order the November 2nd, a nice Balenciaga jacket from HK, it took 5 days to finally get in their offices for to be inspected.The following day my jacket is been shipped and I received it the next day. Total of 7 days an order from HK to NYC(taxes and duties included). The item was 100% auth and it cames inside Vestiaire Collective's tote bag. I couldn't be more happy for the service. I would definitely buy again from them. Merci beaucoup VC
Date of experience: November 9, 2018
Purchased a wool sweater using Direct shipping service, great condition still with tag. Effective and fast transaction + free shipping! Highly recommended
Date of experience: February 11, 2021
Buy, Sell, Share
The top site for buying and selling luxury pre-owned fashion.
Discover 30% - 70% off original retail price. 100% of items are curated before going online and once sold, are checked over by our team of quality control experts!
Dear Ashley, we are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience.
We will keep working to transform the fashion industry by empowering our community of fashion activists!
Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here in our dedicated FAQ article "Contact Us". Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards,
The Vestiaire Collective team