Vestiaire Collective Americas Inc.

À bite confus for the prices, my prices was very low and the service not stop asking to put more and more low for somme items new and with à best qualité, just inform you better for the prices, thanks

I purchased an item and some five weeks later still waiting for it to arrive! Have contact Vestiaire for over a week now with no assistance from them. Vestiaire are not doing anything to assist me to locate missing item! DO NOT DEAL WITH THIS COMPANY!

I recently made my first purchase with Vestiaire Collective and I couldn't be more pleased with my experience. I will admit I was a bit worried after reading all of the negative reviews. I made my purchased my bag on Tuesday August 15th from a seller in France (I'm in the US) and received it Thursday August 24th so it came within the 10 day time frame they said it would. The bag is beautiful and the quality is excellent! However even though I had a good experience with them I probably won't take any chances buying from this site again. Based on all the negative reviews I've seen on multiple websites I do feel like I just got lucky.

Just ordered dior heels and waited a week for the seller to finally ship item. I chose direct shipping so not authenticated by the VC team I GUESS THAT WAS A HUGE MISTAKE because the seller decided to scam me by sending me some non label heels instead of the dior heels! Waiting for a response from customer service but I'm not hopeful I'll get the actual help I need! Fuming!

My horrible experience with Vestiaire as a seller.

I sold a necklace which had an additional safety pin installed on it. I have shown it in great detail in the photos and wrote about it in the description to make sure the buyer knows what he/she is buying. There is absolutely no doubt about it because as a long term seller I sell on multiple platforms and use the same description across all of them.

Other people reported it before but it has never happened to me that VC changes descriptions of some of the items before placing them online. I have never bothered to check mine and learned to do it this hard way.

I shipped my item and I've got all these requests from VC asking for receipts and other evidence (like servicing which was done by the original brand) which I've provided although the necklace had all the original hallmarks etc. This is where I was puzzled on what the whole fuss about and then discovered that the description of my item is severely trimmed. The sale has been cancelled due to "item does not perfectly match the description". There were like 20 super clear high res photos of the item from all the angles. And I know what I am talking about because I see the photos that other people provide.

How is this possible that I DO write about my product in great detail and then this information just disappears?
How is this possible that I provide a ton of super clear photos of the exact same product I am selling and it "does not perfectly match the description"?

I am so fed up with Vestiaire and their "expertise"!

Sent a note yesterday to "Contact Us" got the automated response and sent multiple questions with no response … all day … as a former customer of Tradesy - why is it the company with a questionable reputation takes over a company that had excellent CS!

Worked very well, I got a bag that came as expected with the addition of a matching wallet which was a nice surprise. The seller left a note too. 10/10 would buy again lol

Problematic from the beginning! I am pregnant and needing more space at home as my size and lifestyle changes,, hence I need to sell considerable amount of my closet. My go to is eBay but I am looking for another platform to expand and expedite sales. So I decided to try VC. I have purchased a Gucci bag through their AU platform, paid in AU dollars all throughout and was given a checkout order total of $$$$AUD "includes shipping and ALL fees" says on checkout. Next thing I know I am emailed a receipt from Paris with a different total amount in US dollars and VC overdrawn my bank by the hundreds! Spoken to multiple VC agents and we just run around in circles. Days now passed with no update. The item arrived via sendle today and the driver just left my parcel out the front exposed. I opened my delivery and found damages on the bag not disclosed on the ad and seller also kept the bag's receipt and all paperwork's ie care card, original tags etc. which were included on his photographs. Bag also has stains front/back on top of odour issues. When I contacted the owner about it, he was immensely defensive and rude. I raised the issue with VC so I can return the bag, but I won't hold my breath receiving a prompt response. I had it authenticated through my trusted lux authenticator — it will be very interesting to see if it's fake given the seller's desperation to pass it on. VC is just headache after headache and customer support pretty much is non existent — and they want me to entrust them with my prized possessions after this? NO WAY!

Positive. Received the article in a timely fashion. I can recommend my friends and acquaintances to Vestiaire knowing it is a serious, dependable business.

My delivery was very fast. The seller is awesome. I even got a hand writtten thank you note. Clothes i ordered are in condition as described. I'm sure i'll come back for more :)

Perfect customer experience. I was impressed with the clear communication about my order and its status throughout the process. Vestiaire Collective is very professional.

I love working with Vestiaire! The entire process from uploading photos to final sale is done so efficiently. Transfer of funds upon buyer receipt is also done in a very efficient manner.

I had a great experience with Vestiaire Collective! They have a large collection of top designers and their prices are always competitive, but most important is the turnaround time with shipping

I'm item is still sitting in the warehouse from feb 11
They saying they Expert term have to check it out I text chat with someone every day it no help they don't have a number the people you chat can't do much it about to be March and I still don't have my item it still still sitting in they warehouse

1.The bank charge or whatever it is, is not being reflected on a buyer's invoice. I am shocked for that hidden cost.

2. YOU GUYS REFUSED MY AUTHENTIC BAG TO PUT ON MY LISTING AND CLAIMED THAT YOU COULD NOT SEE THE AUTHENTICITY OF THIS BAG?
ALTHOUGH SO MANY PICTURES I HAVE INCLUDED? RIDICULOUS.

3. DIRECT SHIPPING ONLY BELOW 1.6K FROM SG TO SG. THISE BAGS ABOVE THIS PRICE NEED TO BE AUTHENTICATED BY YOUR AGENT AND IN HK AND THEN IT WILL BE DELIVER BACK TO SG. YOU ARE A BIG COMPANY, BUT YOU DONT HAVE ANY TRUSTED AGENT BASED IN SG?

TRULY DISAPPOINTED.

I was sold a fake $3000 bag. Their authentication service is a joke as the bag was authenticated by them twice! Thank God I used Pay Pal so after two months I was able to get a refund. FYI: They never even responded to me directly or Pay Pal so I can't imagine what would happen if I purchased directly. DO NOT PURCHASE FROM THEM!

I like to use Vestiaire because you can find rare items for good price and then sell something you not need anymore, they always loyal and do the best

Vestiaire is full of fakes, especially Chanel. I am a well established collector and I have confirmed with Chanel that at least half of their items are fake (some are obviously fake even from the picture, yet they will allow the item on the website anyway). Other sellers use genuine pictures but send you a fake item instead. This is what happened to me. I've sent back counterfeit shoes with a detailed description, photos, even a picture comparison with genuine pair. I thought they will ban the scammer (who already managed to scam other people). Instead, Vestiaire refunded me and simply relisted the shoes again on their own account as if they were real. They are scamming people big time. Please be careful and ALWAYS seek a second opinion because Vestiaire is known for selling fakes with a massive price tag. Either they do it deliberately or simply have no idea how to authenticate the luxury pieces. I will post a video about it and share it with my fashion community because this deserves to be spoken about.

I bought the sneakers on the platform from a private seller. In the description of the item was nothing about damages but they were in such terrible condition. Torn, frayed, torn seams. I wrote to the support they told me that they are "really sorry" about the situation and offered me the "second check", I sent them back the shoes. And they decided that the condition matches the description what is insane! So they just propose me to sell them from my account and they want to take the commission from this selling! I'm in shock, really!
Also from the support team I got this:

"I understand that you are unhappy in this entire solution, I will feel the same if l'm on the same shoes."

Everybody understand that I was deceived but nobody take care of it! I would never ever recommend somebody this platform! It's the worst thing I ever did - buy the stuff here. I lose my money and I just need come to terms with it. Or sell the sneakers and make the same situation for somebody else.
Good job, Vestiaire Collective!

I would strongly recommend to avoid this company. I had a total of 4 orders with them, out of which, 2 with issues. A pair of shoes with broken heels and a dress that never arrived. To refund me, i was asked to hand write that the product was indeed broken (despite submitting several pictures immediately after collection) and in the other case, that the item indeed did not arrive (despite being pending on UPS and VC app). In addition, they requested a copy of my ID by email. If you check their T&Cs, none of the above is stated and should be easier to obtain a refund. Requesting IDs from buyers and by email, raised me questions on their DPO obligations and how they meet it. One of the refunds was made after a month, the other one is pending delivery for almost 2 months and they would not investigate it as I refused to provide the ID. I raised a complaint externally with dispute adjudicators. If you can, stay away from them, if you were treated unfairly, raise your complaint further maybe their practices can be investigated.

HORRIBLE SITE! They claim to authenticate/ verify the transactions with their experts... BUT... By verify, they simply mean they compare the write description to the item and Nothing more! They don't even verify the information is correct and accurate. Even after I supplied Double RL catalog photos showing the pants being worn on and sold as women's. Yes, I received women's pants being SOLD as Men's on Vestiaire Collective. The pants are even being sold currently on Ralph Lauren. Com as women's. Anyone can verify information as correct but an expert can tell if the info is accurate and correct. Apparently not here on this site. I sent them catalog photos, links to the current pants being SOLD as women's but still rejected my return. Shady service! I paid $15‐$20 for this authentication service and they didn't even do it accurately and can't admit any wrong doing. EXPERTS my A$$! I'm letting the court system and the federal trade Commission figure it out.

Vestiaire Collective
Ref #*******

If I could give this website a MINUS 100 I would! Worse selling experience of my life! I sold them a authentic delvaux bag tagged with the serial number booklet receipts and all and they still knocked it back telling me it's fake! Now it's stuck at customs as they want me to pay duty and tax again!

This company and the people who work in it are an absolute joke! Takes them so long to reply to emails and you can't contact them directly either now I wonder why that is lol.

STAY AWAY PEOPLE THIS COMPANY IS A FRAUD THEY HAVE NO IDEA ABOUT DESIGNER AUTHENTICATION AS THEY WILL NO ANSWER MY QUESTION OF HOW ARE THEY QUALIFIED TO ASSESS AND AUTHENTICATE BRANDS!

STAY AWAY!

Very poor service from Vestaire Collective. I sold my LV bag on their site on 8 December 2020 and still waiting to receive my payment which have been delayed 6 times already for no reason whatsoever! Communications are via web chat on their site and is totally useless. DO NOT USE THIS SERVICE!