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Vestiaire Collective Americas Inc. has a rating of 3.5 stars from 1,636 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Vestiaire Collective Americas Inc. most frequently mention great experience, timely manner, and high quality. Vestiaire Collective Americas Inc. ranks 3rd among Used Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
So far, my shopping experience has been very good. The delivery times are a bit long, but it's understandable since the items come from another country or continent. A very good app for buying clothes.
My experience with your company has been nothing short of a nightmare. You dragged out my sale for over four months, and when I finally got my purse back, it was in terrible condition due to your carelessness. To make matters worse, after all that time, you had the nerve to call it a sale and insulted me with a mere $25 payout. I've never been treated so poorly by any company before. Your customer service was not just unhelpful—it was downright dismissive and incompetent at every step. This has been an absolute disaster from start to finish. Before and after pictures
If I can give 0 stars I would. This website is a total scam. The customer support teams that brings you in circles and keeps telling you they will pass the conversation onto someone from the "expert team" will resolve your issue, but no will ever contact you after the chat is closed. HUGE RED FLAG.
Don't trust this platform as a buyer, you will send your expensive items and never get paid! I got passed from one customer support person to the next with nothing ever getting resolved. The buyer is also very frustrated since using their direct shipping tool on their platform, they never got the item.
I sold a very expensive dress and dropped it off at a parcel point as per the Vestaire collective email instructions. The delivery company never picked it up, and had asked to pickup the item that is in Sydney, even though the buyer is located in Melbourne. The devilry team for some reason never picked up the item and I am getting angry messaged from the buyer saying that the parcel is still in Sydney, and I am getting emails from Vestaire saying the parcel is awaiting pickup. Even though the courier never picked it up, and Vestaire collective (who are the only one able to contact them since they have the item). When I contacted the support, the support team member even lied to me saying that the buyer contacted the support team today and said they were picking up the item. (Total lies! Because the buyer contacted me saying that she is unable to pickup the item because the pickup location never changed).
The never got the dress, and I never got paid. The dress is still with the courier and I just lost a very expensive dress which has been unable to be retrieved. I also wasted hours with the customer support team.
DO NOT USE THIS PLATFORM. IT IS A SCAM. AND THEY DO NOT HAVE PROPER CUSTOMER SUPPORT OR A WORKING CONTACT NUMBER.
Tip for consumers:
Do not sell anything on this site! You won't get paid!! To not buy anything, you might never receive your parcel!!
Products used:
Leather Dress
* Vestiaire Collective Americas Inc. attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 10, 2021
I've never bought anything so I am speaking as a seller's point of view. First off, they go through quiet a lengthy process to get an item on the website which is fine, definitely time consuming but I don't mind it. After loading, they have to review it and if deemed good, your item is posted. All of that is nice and everything but that's really the gist of their effort when it comes to selling. I sent an item that was brand new, never used that I got, I was going to give it as a Christmas present but changed my mind and gave something else instead. This is why I decided to use VC. When my item sold, there are two options are a buyer can choose, use their inhouse authentication team or send straight to home. This buyer chose straight to home option. After a day or two of receiving the item, the seller apparently complained. Now here is when it starts to get shady, no details of what the buyers complains were, all I know is that he/she complained. Because they complained, they now have to send the item to VC for authentication... this took almost 2-3 weeks only for them to come back and say it's not authentic. Again no proof as to why they said it was not authentic. I also can't say that they received the item I actually sent, the buyer could have switched it and sent a different item but since I did not have any visibility to the complaint or the authentication, it was suspicious. Now since it's deemed "not authentic" I now have to pay $15 dollars to get it back... this wouldn't be that huge of an issue had it just been an easy process but nope, boy was I wrong. They sent bank details for me to send the $15 and then show proof that I sent the $15 by contacting customer service. Why is it so complicated to pay $15, it's almost not worth collecting it but I will be paying it because I am genuinely curious if the item they received is the item I sent, if it is then I will likely never know why it was deemed not authentic.
I absolutely hate that this site does absolutely little to no support or communication for sellers. I was basically in the dark for everything and this took over a month just for them to email me a generic email that my item is not authentic. After reading a few complaints from sellers here, I regret trying to sell my items on this site as they are no different that websites like poshmark, mercari, etc.
Date of experience: December 29, 2022
Sold a bag on VC. Needless to say, their normal practive is to pay twice a month, so you have to wait a lot to get paid even if everything goes ok. Oooook.
I sold several items before and the payment was always on my PP on 15th or 30th of the month, same day they are paying to everyone. At some point I became a professional reseller, thus, I changed my personal PP to my business PP (btw, I could not do that in personal account because it kept showing a wheel instead of my bank details and I had to ask techsupport to do this)
When I did not receive anything (and the sum was quite large), I wrote to their tech support. They said the transfer can take up to 3 days. Ok, I waited. After 3 days nothing changed. Whne I contacted them next time, they said the transaction was rejected. I was afraid that their support made a mistake in my PP while they were changing it. So I had to call PP. Guess what wash the problem! Itt is impossible to transfer funds between business accounts! Basically, professional resellers are not allowed on VC.
Well, VC never told me I cannot use my business account so I messaged them the details, ask them to change my PP to my personal account again (cause I still could not see my payment details). They did it and said that I have to wait two more weeks to get paid.
The payment should've been transfered to my account on 11/30/2016. But it wasn't. Messaged their tech support again. They replied after 24 hours that they are waiting an expert advice from one of their teams (?) that reply in 2-3 business days (wtf?).
Will I get paid ever? We are not living in 1980 when 2-3 days were required to solve a customer's problem! VC is awful!
Date of experience: December 2, 2016
I sent a Louis Vouitton agenda Ref# ******* to sell through Vestier at the end of April 2022. Due to a custom reason caused by the Vestier (since Vestiaire doesn't know of the customs rules of the country where the buyer of the product is located.) they could not forward the agenda to their final buyer. Than they sent my LV agenda back to me. The agenda has stuck at the Turkish customs with customs expense of at least 1050 dollars is being demanded. Apparently this is totally Vestier's mistake. Warehouse expense goes higher day by day. Vestier anonymous support team member wrote to me to pay in advance at least 1050 USD to Turkish customs, and Vestiare doesn't assure me that they will pay this amount to me. I don't want to risk paying such high amount to Turkish Customs without any assurance. I have no time left since THE CUSTOMS WILL DESTROY OR SELL MY AGENDA WITHIN THIS WEEK! I DON'T HAVE ANY NUMBERS TO CALL AND ASK FOR A HELP FROM VESTIAIRE, THE SUPPORT TEAM DOES NOT HELP ME! I WROTE THE CEO MAXIMILIAN BITTNER AND HE DIDN'T ANSWER MY EMAIL THAT SEEKING HELP. I don't want to pay this amount since this is not my fault and I don't want my agenda to be destroyed by the customs. I am in a very hard situation, I wrote more than 20 emails to their support team in 2 months and NO SOLUTİONS.
Date of experience: June 26, 2022
Dear Ceren, we highly regret to hear that you are facing this situation and would like to reassure that your request has been escalated to our department and is being worked on. We are currently checking our possibilities to proceed to customs clearance on your item. Please rest assured that we will get back to you as soon as possible on the contact method on which you contacted us. Thank you for your understanding,
The Vestiaire Collective team
After 7 days the buyer still hadnt shipped out my item to Vestiare for their authentication process. I contacted the customer service chat countless times and sent a supporting screen shot photo of the progress of your item that you can see in the app... it continued to say Pending shipment from SELLER- a few representatives later and day 6 of no progress on the item, April Rose L -basically told me that I needed to contact my neighbors/family members in the house to see if they located the shipment (even though the seller NEVER sent it to Vestiare as it shows in the app and based off my order number), submit the tracking information, delivery address, date, submit a handwritten letter, invoice, and my id for them to open an investigation... Now HOW COULD I DO THAT WHEN THE SELLER NEVER SHIPPED TO VESTIARES HUB TO BEGIN WITH! I asked April, sent her the progress invoice that I see in the app and she told me that she cant do anything without the above information... Its like the representatives DO NOT read the chat or any supporting documentation submitted. This is by far the WORST platform to buy anything on. The customer service is TERRIBLE and the fact that you cant speak to a live person because there is NO phone number is beyond me. I have to basically keep reiterating to APRIL ROSE L which it is now day 8 of me doing so, that how could I receive the item when it CLEARY shows in the app, in my account that it is and I quote "WAITING TO BE SHIPPED BY THE SELLER TO VESTIARE" its like they don't even look into the account... I will NEVER be using this site and I will be sure to make a youtube video and share with my followers about my experience!
Tip for consumers:
DONT USE IT!! If anything goes wrong good luck reaching someone.
Date of experience: August 8, 2022
Dear Steph, we thank you for taking the time to bring your recent purchase experience to our attention! We kindly inform that our team got back to you not too long ago to confirm the cancellation of your order and thus your refund. Make sure to check your account in the next 3 business days. We remain available for further questions or requests. The Vestiaire Collective team
I love it here. Everything was pretty easy. Shipping was fast as well authentication
Date of experience: July 27, 2022
Response time was fast. Purchased item was above expectations. Excellent site to view choices.
Date of experience: September 17, 2021
Have not received or heard about my order. Cannot contact seller or company directly
Date of experience: July 13, 2022
Dear Maria, we regret to hear that you haven't received your order yet! We are sincerely sorry to hear that you could not contact our Teams! However, we reassure that we will remain available to handle your request if it is still unanswered. Make sure to chat with us on the Me > Help section on the App or find our Contact Us article in the help center to access to our contact methods. Thank you in advance,
The Vestiaire Collective team
I can always find something I love in the process could not be easier!
Date of experience: May 29, 2022
Very professional and very happy with how quickly the response was to my offer.
Date of experience: May 29, 2022
I'm just loving to shop and sell on this website. It's easy and convenient.
Date of experience: August 7, 2022
Very professional team! I always know that I get only checked high quality things
Date of experience: December 23, 2021
Bad experience and unacceptable costumer care service. If anything goes wrong, don't wait for any good service provided.
Customer service agents are extremly rude and unhelpful. They sell your item, let them ship it to you and then tell you that the sale was cancelled. Still waiting for this item to be shipped back to me for more than 3weeks. So you have no money and your item is blocked.
Than the next sale happens, you send another item to them AGAIN, hoping it will be better this time, you include your brand new bag, dust bag, invoice, all papers -WITH YOUR OWN HANDS, SO YOU KNOW WHAT IS INSIDE!
After they receive the bag, they inform you that the invoice is missing. Without your consent they send the offer with a lower price to a buyer. In the meantime (and you still don't know) your item was refused by a buyer, so that's the first time you got an email saying your invoice is missing and the sale is cancelled and question you if they have to relist it with that lower price or you want it back! INSANE.
You call to the costumer care service, totally confused what just happened and you receive incredible rude answer in such an inpatient manner, you can't believe.
So all I can do is now to wait for a second item, with no payment done, somewhere in France and hope it wil arrive back in next few weeks or so...
Incredible, that one has to pay 33% plus for such a service. Never ever again. Now I hope that items I will receive back will be at least in the condition as I sent them to Vestiaire. My bag is missing an invoice and I can't do nothing to prove it. I will get back an uncomplete package and I am still looking for a legal possibilities to claim this loss.
Rude liars. Stay away from them.
Date of experience: May 18, 2017
Hi Das
Thank you for your feedback. We're really sorry to hear about your experience and apologise that our customer service team were unable to provide an unsatisfactory resolution.
We will direct message you now to rectify the situation for you as soon as possible.
Best wishes,
Rachael for Vestiaire Collective
Very smooth transaction, item arrived as described. Overall very happy with my purchase.
Date of experience: September 20, 2021
The professional business, friendly and easy understanding
I will continue with this business
Date of experience: August 19, 2022
Dear Vivian, we are sorry for not being able to reply to you any sooner! If your case hasn't been handled in the meantime, we kindly invite you to get back to our team in Me > Help or contact us on your preferred contact method via our Contact Us article in the help center. Thank you for your understanding.
The Vestiaire Collective team
Thank you great experience and a quality product, smooth transition and speedy delivery.
Date of experience: March 15, 2022
Easy purchase…. Easy sell. I enjoyed the process and will do it again.
Date of experience: December 23, 2021
I enjoyed my conversation with the seller and loved the pants! Thank you!
Date of experience: April 23, 2021
Hi dear Iris, thanks a lot for sharing your experience with us! We are glad you like your purchase and see you really soon! The Vestiaire Collective team
Great app I just love this app makes selling so much easier
Date of experience: May 1, 2022
Great service and quick shipping and authentication process very pleased with them.
Date of experience: July 26, 2022
I have bought high end products and have never had a problem,
Date of experience: September 17, 2021
Buy, Sell, Share
The top site for buying and selling luxury pre-owned fashion.
Discover 30% - 70% off original retail price. 100% of items are curated before going online and once sold, are checked over by our team of quality control experts!
Dear Rogine, we are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience.
We will keep working to transform the fashion industry by empowering our community of fashion activists!
Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here in our dedicated FAQ article "Contact Us". Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards,
The Vestiaire Collective team