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Vestiaire Collective Americas Inc. has a rating of 3.5 stars from 1,635 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Vestiaire Collective Americas Inc. most frequently mention great experience, timely manner, and high quality. Vestiaire Collective Americas Inc. ranks 3rd among Used Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
So far, my shopping experience has been very good. The delivery times are a bit long, but it's understandable since the items come from another country or continent. A very good app for buying clothes.
My experience with your company has been nothing short of a nightmare. You dragged out my sale for over four months, and when I finally got my purse back, it was in terrible condition due to your carelessness. To make matters worse, after all that time, you had the nerve to call it a sale and insulted me with a mere $25 payout. I've never been treated so poorly by any company before. Your customer service was not just unhelpful—it was downright dismissive and incompetent at every step. This has been an absolute disaster from start to finish. Before and after pictures
This metal clutch is absolutely beautiful! Pictures didn't do this any justice!
Date of experience: October 3, 2021
Items arrived in a timely manner and were as pictured and described.
Date of experience: April 26, 2021
I have been shopper quite while great section usually I found something I am looking for.
Date of experience: September 20, 2021
So many items to buy! Easy to use app, good experience!
Best app to buy second hand items as a fashionista!
Date of experience: May 19, 2021
I think the communication went well, along with the response time.
Date of experience: September 1, 2022
Item was well described and photos were accurate. Seller was responsive.
Date of experience: April 23, 2021
Speedy delivery to the United States, the bag is like new.
Date of experience: April 23, 2021
Love the luxury and the deals. You can't go wrong! Enjoy
Date of experience: April 23, 2022
Products are of great quality and expert sellers are very professional
Date of experience: April 26, 2021
I just bought this bag please give me a size of this bag.
Thanks
Maureen
Date of experience: August 18, 2022
Easy to use site! Great finds, a great way to sustainably shop for preloved items.
Date of experience: September 17, 2021
The process was very very easy. From purchase to communication to delivery - excellent all around
Date of experience: May 6, 2022
From the moment I clicked on the boots to like them the experience was amazing.
Date of experience: December 23, 2021
Excellent experience
Got a prompt full refund
Tiffany was excellent
Date of experience: September 20, 2021
The transaction was smooth and there was a great selection.
Date of experience: May 15, 2022
Fast and reliable shipping trusted and authentic. Easy to order and pay. Smooth transaction
Date of experience: April 24, 2021
Item was just as it was described! Great customer service.
Date of experience: April 23, 2021
Easy to buy a product and easy to communicate with seller. Tracking was very detailed and wanted.
Date of experience: September 18, 2021
The sole was coming away from the top of the shoe when I opened the package!
Date of experience: June 8, 2022
The experience was awesome. I really like the sweatshirt!
Date of experience: May 10, 2021
I have now been buying and selling on Vestiaire app for more than 3 years.
I have always been very satisfied with my purchases or sales and with the level of service they have provided me with.
They don't say it enough, but you can purchase any local item (in your country) without any fee (shipping or authentication), which is the case in no other similar platform as far as I know.
Tip for consumers:
As said in the review, you can buy anything with free shipping if you buy local with the service they call "Direct Shipping"
Products used:
Shoes, Jeans, Sweaters, Bags
Date of experience: February 4, 2021
Impeccable great team great service best communication to client
Date of experience: September 17, 2021
Jacket is perfect. Seller is amazing. Will happily do business with seller again.
Date of experience: April 23, 2021
Hi dear Benjamin, thanks a lot for sharing your experience with us! We are glad you like your purchase and see you really soon! The Vestiaire Collective team
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Reviews
About
Vestiaire Collective
Reviews 22,619 • Average
TrustScore 3.5 out of 5
3.4
VERIFIED COMPANY
In the Clothing Shop category
Vestiairecollec
tive.com
Company activity
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Claimed profile
Asks for reviews — positive or negative
Pays for extra features
Replied to 95% of negative reviews
Replies to negative reviews in < 1 week
Profile and reviews have been merged
Reviews
3.4
22,619 total
5-star
50%
4-star
9%
3-star
4%
2-star
3%
1-star
34%
Aleksandra Bojenko
1 review
Rated 1 out of 5 stars
VC doesn't pay for sold items
On 21st of November I sold D&G coat. First I receive the message that I will get the money on 29th of November. On 2nd of December I still didn't receive anything. I used chat on VC website to communicate. Luckily (because it's not possible now) I got quick replay that money was send to me on 27th of December and that I have to wait 5 working days. Today is 6 of December and I still didn't receive anything. I spoke with my bank and they don't have any transfers in waiting to my account. I would like to add that my bank details are correct because I sold an itom over a year ago and everything was fine. I tried to have a chat with VC but it's not possible to talk to real person. All the replays are done by a bot.
What a disappointed experience. This website it's not the same as in in the past.
Date of experience: December 6, 2022
Dear Aleksandra, we are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience.
We will keep working to transform the fashion industry by empowering our community of fashion activists!
Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here in our dedicated FAQ article "Contact Us". Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards,
The Vestiaire Collective team
Buy, Sell, Share
The top site for buying and selling luxury pre-owned fashion.
Discover 30% - 70% off original retail price. 100% of items are curated before going online and once sold, are checked over by our team of quality control experts!
Dear Laura, we are getting back to you regarding the defects you have observed on your item. We regret to hear that you are not satisfied with your recent purchase! Please note that you will be able to report a problem on the order page directly within 3 days upon the delivery of your parcel. Thank you for your understanding,
The Vestiaire Collective team