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Vestiaire Collective Americas Inc. has a rating of 3.5 stars from 1,635 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Vestiaire Collective Americas Inc. most frequently mention great experience, timely manner, and high quality. Vestiaire Collective Americas Inc. ranks 3rd among Used Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
So far, my shopping experience has been very good. The delivery times are a bit long, but it's understandable since the items come from another country or continent. A very good app for buying clothes.
My experience with your company has been nothing short of a nightmare. You dragged out my sale for over four months, and when I finally got my purse back, it was in terrible condition due to your carelessness. To make matters worse, after all that time, you had the nerve to call it a sale and insulted me with a mere $25 payout. I've never been treated so poorly by any company before. Your customer service was not just unhelpful—it was downright dismissive and incompetent at every step. This has been an absolute disaster from start to finish. Before and after pictures
I can't log in to my account please help me log in to my account I have many orders pending
Date of experience: August 30, 2022
Love this website beautiful products I would recommend this website to anyone
Date of experience: September 6, 2022
I received the item just like her description. I like what I got.
Date of experience: April 23, 2021
The bag was in perfect condition and everything was perfect
Date of experience: April 23, 2021
Incredible product and incredible authenticity process! 10/10
Date of experience: April 27, 2021
Fabulous! Super great quality for super great prices!
You guy's rock. Love all the product's I've purchased! Thumbs up in all categories!
Date of experience: May 31, 2021
I don't know why my sale was canceled I got no communication from the seller
Date of experience: August 22, 2022
Dear Michelle, we are sorry for not being able to reply to you any sooner! If your case hasn't been handled in the meantime, we kindly invite you to get back to our team in Me > Help or contact us on your preferred contact method via our Contact Us article in the help center. Thank you for your understanding.
The Vestiaire Collective team
Experience of transaction was smooth loved it. Items were wrap nicely delivered timely thank you.
Date of experience: July 4, 2022
I love my purchase the Gucci sneakers were perfect
Date of experience: April 29, 2022
Can't contact seller or company with questions…………………..
Date of experience: July 4, 2022
Dear Abbie, we're sincerely sorry to hear that you could not reach out to our Teams! However, we reassure that we will remain available to handle your request if it is still unanswered. Make sure to find our contact methods in the "Contact Us" article in our Help Center. Thank you for your understanding and we remain available if needed,
The Vestiaire Collective team
Prices and selection are great. Do not hesitate to use this site! LEGIT!
Date of experience: March 23, 2022
Love access to amazing items, some new, others gently worn, at great prices.
Date of experience: September 17, 2021
Nice selections but sometimes a problem with sizes.
Date of experience: September 17, 2021
Got paid quickly! Reasonable commission from the company
Date of experience: September 17, 2021
Fast payment processing and I love how they support vendors/members like me.
Date of experience: September 17, 2021
I don't think a site can offer no returns. Wont be using again
* Vestiaire Collective Americas Inc. attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 17, 2021
The item and shipping time was Excellent.
I will be purchasing again from this site
Date of experience: September 17, 2021
Buy, Sell, Share
The top site for buying and selling luxury pre-owned fashion.
Discover 30% - 70% off original retail price. 100% of items are curated before going online and once sold, are checked over by our team of quality control experts!
Dear Erin, we are sorry for not being able to reply to you any sooner! If your case hasn't been handled in the meantime, we kindly invite you to get back to our team in Me > Help or contact us on your preferred contact method via our Contact Us article in the help center. Thank you for your understanding.
The Vestiaire Collective team