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Vestiaire Collective Americas Inc. has a rating of 3.5 stars from 1,635 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Vestiaire Collective Americas Inc. most frequently mention great experience, timely manner, and high quality. Vestiaire Collective Americas Inc. ranks 3rd among Used Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
So far, my shopping experience has been very good. The delivery times are a bit long, but it's understandable since the items come from another country or continent. A very good app for buying clothes.
My experience with your company has been nothing short of a nightmare. You dragged out my sale for over four months, and when I finally got my purse back, it was in terrible condition due to your carelessness. To make matters worse, after all that time, you had the nerve to call it a sale and insulted me with a mere $25 payout. I've never been treated so poorly by any company before. Your customer service was not just unhelpful—it was downright dismissive and incompetent at every step. This has been an absolute disaster from start to finish. Before and after pictures
Easy and reliable. Love that they authenticate items
Date of experience: October 3, 2021
Great platform, seamless authentication process and high quality luxury items.
Date of experience: October 3, 2021
Great service. Fast delivery. Perfect packaging. Looking forward to purchasing more.
Date of experience: October 3, 2021
This is my first purchase. Looking, forward to a great time.
Date of experience: August 29, 2022
I love this just one thing I'd that it takes so long to revive payment
Date of experience: July 6, 2022
Items just as described, great communication with updates, fast shipping!
Date of experience: December 23, 2021
So far I never had a bad experience. Always got exactly what was described
Date of experience: December 24, 2021
Very pleasing to deal with honest sale representatives
Date of experience: June 6, 2022
All my experiences have been great. No complaints I love this app
Date of experience: December 24, 2021
Reliable, always help with questions Great experience
Date of experience: December 23, 2021
Received as described, beautiful product, was glad to have found the item and at a fair price.
Date of experience: October 3, 2021
Excellent Transaction. Good communication. Fast service.
Date of experience: April 23, 2021
Hi dear Andrew, thanks a lot for your review! We are glad to hear that you liked your experience with us and hope to see you soon!
The Vestiaire Collective team
I'm pleased with my purchased. The item described
Is what exactly I received. Happy!
Date of experience: April 23, 2021
Dear Dorothy, thanks a lot for taking the time to leave a review! We are glad to hear that you are pleased with your purchase and hope to see you again soon! The Vestiaire Collective team
The item was exactly as described and shipped perfectly.
Date of experience: April 23, 2021
I've never owned a pair of shoes that cost me $1193! So i will cherish them
Date of experience: April 23, 2021
Package arrived in a timely manner as described. Super happy with purchase
Date of experience: April 23, 2021
Smooth transaction. Just what I wanted. Thanks so much!
Date of experience: April 23, 2021
Great experience! Perfect product! As described! Fast shipment
Date of experience: April 23, 2021
Hi dear Jacynthe, thanks a lot for your comment, we are pleased to hear that you love your purchase! Have a beautiful day,
The Vestiaire Collective team
I have received my package. Fast shipping and Smooth transaction. Thank you
Date of experience: April 23, 2021
Positive Experience! Fast and Professional. Very Pleased. :)
Date of experience: April 23, 2021
Great experience, product was as described and in perfect condition.
Date of experience: April 22, 2021
Item exactly as expected. No problems with delivery. All smooth sailing.
Date of experience: April 22, 2021
Completely useless, don't bother trying to chat on line nor call, nothing gets resolved
Date of experience: June 13, 2022
Dear Shannon, we are truly sorry to hear that you have not received the expected support from our teams! Please rest assured that we are constantly working on improving our services, thanks to your feedback. Our team will be charged to answer your requests within an average of 24 hours for contacts through our contact form. Thank you for your understanding and see you really soon!
The Vestiaire Collective team
Buy, Sell, Share
The top site for buying and selling luxury pre-owned fashion.
Discover 30% - 70% off original retail price. 100% of items are curated before going online and once sold, are checked over by our team of quality control experts!
Dear Wendy, thank you very much for your feedback! Kindly note that the payment date will depend on the shipment method your item has been sold with. Indeed, the payment will be released after 72h upon delivery of the parcel to the buyer if the item has been bought with Direct Shipping for instance. Kindly note that payments with PayPal will take 24 hours in average. Thank you very much for your understanding and rest assured that we'll remain available for further precisions,
The Vestiaire Collective