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Vestiaire Collective Americas Inc. has a rating of 3.5 stars from 1,635 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Vestiaire Collective Americas Inc. most frequently mention great experience, timely manner, and high quality. Vestiaire Collective Americas Inc. ranks 3rd among Used Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
So far, my shopping experience has been very good. The delivery times are a bit long, but it's understandable since the items come from another country or continent. A very good app for buying clothes.
My experience with your company has been nothing short of a nightmare. You dragged out my sale for over four months, and when I finally got my purse back, it was in terrible condition due to your carelessness. To make matters worse, after all that time, you had the nerve to call it a sale and insulted me with a mere $25 payout. I've never been treated so poorly by any company before. Your customer service was not just unhelpful—it was downright dismissive and incompetent at every step. This has been an absolute disaster from start to finish. Before and after pictures
Poor from start to finish. I won't use this platform again!
Date of experience: June 22, 2022
J'achète régulièrement depuis plusieurs années des articles chez Vestiaire Collective. J'en suis totalement satisfaite. Les articles reçus sont toujours en excellent état, comme neufs, aussi bien les vêtements que la maroquinerie. Ils sont emballés soigneusement. L'expédition est rapide. J'ai toujours eu des réponses à mes questions posés aux vendeurs. Le service clientèle est excellent.
Merci Vestiaire Collective!
Date of experience: February 6, 2021
Depuis plusieurs années je commande des vêtements sur Vestiaire Collective, notamment des jeans. Je n'ai jamais été déçu des produits reçus; conformes à mes attentes et toujours en excellent état. L'envoi est rapide. Les vêtements sont soigneusement emballés. Le site est simple d'utilisation. Des produits de grandes marques à prix vraiment raisonnables.
Date of experience: February 5, 2021
Le morceau commandé était de très bonne qualité et probablement neuf! La livraison a été rapide. Le seul point négatif est le coût du shipping et des frais de douanes qui rendent l'achat dispendieux en soi! Sinon, tout était parfait!
Date of experience: April 25, 2021
Falta de ética y reputación por los suelos. Aceptan fotos robadas de productos anunciados en wallapop Por parte de una usuaria que los pública en esta plataforma a un precio muy superior. Ejemplo: artículo *******. He leído que otras usuarias se han quejado y no hacen nada. Tiene más de 100 artículos que no le pertenecen en su perfi
Date of experience: September 21, 2020
La vente a été annulée sans que nous soyons averti.
Il n'y a pas de N° de téléphone pour vous joindre. C'est vrai, les clients c'est ennuyeux!
Pas content.
Date of experience: August 31, 2022
Dear Walter, we are sorry for not being able to reply to you any sooner! If your case hasn't been handled in the meantime, we kindly invite you to get back to our team in Me > Help or contact us on your preferred contact method via our Contact Us article in the help center. Thank you for your understanding.
The Vestiaire Collective team
Hoje recebi a bolsa que comprei em segunda mão no Vestiaire Collective. A descrição da bolsa era "em muito bom estado, material de pele autêntica. Vi as fotos "esclareci" positivamente algumas questões com o vendedor e confiei na aplicação Vestiaire Collective, pois parece que quando coloca as fotos já faz uma primeira triagem, a ser confirmada cobrando obrigatoriamente 15€ para o efeito. O vendedor teve de enviar o artigo para o centro de Autenticação do Vestiaire Collective onde permaneceu uma semana, para garantir a sua autenticidade (paguei obrigatoriamente 15€). Essa "garantia" veio atestada com uma etiqueta apensa à bolsa e com o nome de "Pauline", a pessoa que se responsabilizou pessoalmente para garantir que a bolsa era totalmente autêntica e não uma contrafação ilegal.
Porém, depois de pesquisar e mostrar a bolsa a várias pessoas peritas no assunto, confirmou-se que a bolsa parece não existir, o material é tipo plástico duro, o cartão é facilmente reproduzido e não existe nenhuma bolsa com o interior em bege como esta.
Afinal que tipo de autenticidade o Vestiaire Collective confirma pessoalmente com os seus funcionários, cobrando para o efeito?!
Ninguém fala comigo no chat para esclarecer este assunto (fui bloqueada!), não existe um contacto legal ou e-mail com respostas assertivas, nem um número de telefone… nada, só fantasmas.
A quem me posso dirigir se comprei uma réplica? Já alguém passou por isto?! As pessoas têm de ser alertadas para questionarem Tudo e Todos antes de receberem o nosso dinheiro… Preciso que o Vestiaire Collective apresente provas de autenticidade pelas quais paguei. A quem posso recorrer?! Quero devolver a bolsa, como?
Infelizmente há até vídeos no YouTube que confirmam: Vestiaire Collective vende falsificações que eles confirmam como autênticas. Querem que eu devolva a dita contrafação que me venderam para eu colocar à venda na minha conta, e passar eu a ser coniventes com crimes e ilegalidades como ele?!
Mas será que nada nem ninguém denúncia ou controla este sistema tão lucrativamente obscuro?!
Products used:
Roupa, calçado, acessórios…
Date of experience: September 9, 2023
Dear Maria, we are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience
We will keep working to transform the fashion industry by empowering our community of fashion activists!
Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here in our dedicated FAQ article "Contact Us". Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards,
The Vestiaire Collective team
El articulo esta muy bueno y si tenían una pequeña falla, el equipo de vestaire me la hizo saber muy amablemente y ofreciéndome soluciones
Date of experience: September 17, 2021
C'est ma 1ere commande, comment puis-je bénéficier de votre remise? Est-ce trop tard car j'ai déjà acheté l'article?
Date of experience: August 11, 2022
Puse el código de descuento que me enviaron WELCOMEUS por comprar la primera vez y en el pago no se ve reflejado!
Date of experience: July 31, 2022
Dear Pilar, we kindly inform that the WELCOMEUS has been indeed applied successfully on your order number 61170911. You'll be able to verify this on your order summary. Thank you for your attention,
The Vestiaire Collective team
Kein Richtig kontrolliert,nun durch Foto auf Web vom Verkäufer. Kein Rückgabe möglich weil der hatte Foto überprüft!
KATASTROPHE!
NULL STERNE
Tip for consumers:
Bitte vermeiden Sie das Web Seite ,es gibt's bessere und sichere Web Verkäufer
Products used:
Jacke
Date of experience: November 23, 2023
Dear Peter, we are sorry for not being able to reply to you any sooner! If your case hasn't been handled in the meantime, we kindly invite you to get back to our team in Me > Help or contact us on your preferred contact method via our Contact Us article in the help center. Thank you for your understanding.
The Vestiaire Collective team
Muy buena página es la mejor que he usado! Muy responsables y amables gracias
Date of experience: April 20, 2022
Excelente servicio, me informaron de su estado en cada momento. Llegó a mis manos.
Date of experience: September 17, 2021
Rapide, très heureuse! Du début à la réception avec suivi impeccable a chacune des étapes.
Date of experience: February 11, 2021
Muy buena la aplicación. Es un servicio excelente. Gracias por todo
Date of experience: June 6, 2022
Le code VCDAYS60EU n'a pas functionné. Déçue pour ça
Date of experience: May 8, 2022
Chère Leila, nous revenons vers vous au sujet de votre éligibilité au code promotionnel VCDAYS60EU. En effet, nous devons vous informer que les codes promotionnels sont disponibles dans des régions spécifiques. Dans ce cas, le code a été attribué à plusieurs pays en Europe. A cet effet, nous vous invitons à bien vérifier que les informations de localisation que vous avez renseignées sur votre compte correspondent à votre localisation physique. Nous vous remercions pour votre compréhension,
L'équipe Vestiaire Collective
Buy, Sell, Share
The top site for buying and selling luxury pre-owned fashion.
Discover 30% - 70% off original retail price. 100% of items are curated before going online and once sold, are checked over by our team of quality control experts!
Dear Erika, we regret to hear that you haven't been satisfied by our platform! We kindly invite you to share further feedback in this case. Make sure to share your order number or item reference for instance. Thank you very much, The Vestiaire Collective team