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Vestiaire Collective Americas Inc. has a rating of 3.3 stars from 1,754 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Vestiaire Collective Americas Inc. most frequently mention great experience, timely manner, and luxury items. Vestiaire Collective Americas Inc. ranks 3rd among Used Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Thanks to Vestiaire I was able to dress in aspirational brands that were out of my financial capacity or willingness to pay such amounts. It also allowed me to efficiently shop online multiple brands and various styles of clothing. A huge fan of Vestiaire!
Despite buying the product at the asking price, it took over 1 week to ship. I contacted the seller several times with no response. By the time it was shipped, it was found to be containing mold, so the bag was NOT as advertised.
I love this just one thing I'd that it takes so long to revive payment
Date of experience: July 6, 2022
Easy to shop and the verification process in flawless.
Date of experience: April 25, 2022
Every transaction has been great from start to finish.
Date of experience: September 20, 2021
Process was easy quick and clear. Will continue to purchase from company.
Date of experience: May 24, 2022
The dress is gorgeous - everything I was hoping for and more!
Date of experience: April 23, 2021
My order came early, and in condition advertised. What do u want me to write again
Date of experience: April 23, 2021
Excellent Transaction. Good communication. Fast service.
Date of experience: April 23, 2021
Hi dear Andrew, thanks a lot for your review! We are glad to hear that you liked your experience with us and hope to see you soon!
The Vestiaire Collective team
In my experiance this app has shown authenticity, accurate, outstanding and ethical.
Date of experience: May 27, 2022
The items were in perfect condition just as described and authentic.
Date of experience: October 9, 2021
It was a smooth easy process. I love my beautiful purchase!
Date of experience: September 20, 2021
Superb customer service, prices, offerings to select from, etc.
Date of experience: March 10, 2022
Great service. Fast delivery. Perfect packaging. Looking forward to purchasing more.
Date of experience: October 3, 2021
Completely useless, don't bother trying to chat on line nor call, nothing gets resolved
Date of experience: June 13, 2022
Dear Shannon, we are truly sorry to hear that you have not received the expected support from our teams! Please rest assured that we are constantly working on improving our services, thanks to your feedback. Our team will be charged to answer your requests within an average of 24 hours for contacts through our contact form. Thank you for your understanding and see you really soon!
The Vestiaire Collective team
Easy and reliable. Love that they authenticate items
Date of experience: October 3, 2021
Great platform, seamless authentication process and high quality luxury items.
Date of experience: October 3, 2021
Clear user experience on computer and app. The negotiating area is awesome.
Date of experience: April 28, 2022
Amazing merchandise at excellent prices. Quick and great customer service!
Date of experience: October 4, 2021
With all my purchases, I experienced efficiency and process in very effective.
Date of experience: May 4, 2022
One of the best experience that I ever have love it
Date of experience: March 28, 2022
Excellent service & quality of products. Very happy and satisfied.
Date of experience: September 22, 2021
Very pleasing to deal with honest sale representatives
Date of experience: June 6, 2022
Perfect customer service. Communication with customers seems like a relationship. Very happy.
Date of experience: October 4, 2021
Date of experience: September 20, 2021
Dear Esther, thank you for taking the time to bring this matter to our attention! Upon verification, it appears that your payment has been triggered on April 14 and should have been received within the next 5 business days. We however remain available, should any further action be required on our side. The Vestiaire Collective team
Customer service is bad, when you're a buyer! Not helpful at all!
Not good at all, not helpful, contacted customer services 3x , all 3 times weren't helpful at all!
Shopping during covid time!
Date of experience: June 7, 2021
Dear Kenny, thank you for taking the time to bring this matter to our attention. Upon verification of your order's processing, please note that your current estimated delivery date is June 11 via our Direct Shipping program. You will be able to find this information really soon on your account, as soon as it is refreshed and displayed on your timeline. We also kindly inform that sellers have between 7 and 14 days to ship their sold items and will remain available to you should you need any further support or information!
The Vestiaire Collective team
Buy, Sell, Share
The top site for buying and selling luxury pre-owned fashion.
Discover 30% - 70% off original retail price. 100% of items are curated before going online and once sold, are checked over by our team of quality control experts!
Dear Wendy, thank you very much for your feedback! Kindly note that the payment date will depend on the shipment method your item has been sold with. Indeed, the payment will be released after 72h upon delivery of the parcel to the buyer if the item has been bought with Direct Shipping for instance. Kindly note that payments with PayPal will take 24 hours in average. Thank you very much for your understanding and rest assured that we'll remain available for further precisions,
The Vestiaire Collective