Vestiaire Collective Americas Inc.

What to do when Vestiaite sells you a faulty item and then refuses to accept return/refund? Help me!

My Chanel bag purchased from Linda's Stuff, a long time trusted eBay seller was determined as fake and they won't admit even I provided evidence of authentication opinions by other professional authentication services that have existed long before Vestiaire founded. I know one of the authenticators in Vestiaire's New York office was employed and FIRED by The RealReal. Vestiaire tried to charge me authentication fee and threatened to dispose my authentic Chanel bag if I don't pay them. How should I pay for service provided by disqualified "authenticators". I was really furious and so close to take this case to Diet Prada or media. The Chanel bag in question was not difficult to authenticate. I tried to sell it to Fashionphile once but the offer was low but I understand the condition not good enough. The fact Fashionphile made an offer, and two industry known experts determined it was real was not enough for Vestiaire to admit its own mistake. Lack of skill is one thing, big ego for not admitting your limitation is worse.

Purchase item from a seller but the item I received wasn't the item we agreed on but Vestiaire Collective would not allow me to return the item even when the seller agrees to accept the return order.

I've made three purchases so far and the best experience the conditions of the items were as described, great deals on the pricing and fast shipping!

Seller never shipped; refund balance discrepancy I ordered purse AND scarf for a pre total of $188. Refund was about $177 US dollars

This is one of the few resale sites that are very professional fast and friendly, every order is authenticated and verified condition.

This app has the best deals & smooth transactions they just keep getting better in time keep up the great work guys

Only problem was that it got held up in Fedex with US customs. Have never had this experience with DHL.

All was perfect. It was super easy to buy, the shipping was fast and very good. And my sandals are like new. I recommend to buy at the app.

You guys don't know how to report dates accurately you don't pay out on the times that you report you are

Website is not sufficient,old and and hard to manage
You have to copy Tradesy website!
Customer service is impossible to connect
VC Ii not not ready for American Market
Very poore Technology!

My first sale with Vestiare Collective was very pleasant, since it was easy and presented no problems.

Great site to purchase designer clothing at a fraction of the cost. Good for the environment too. Just wish the shipping wasn't so much.

I paid $800 for a vintage Jean Patou jacket that I was told was in perfect condition, no flaws. The "quality control" employee accepted the order and sent it to me. It arrived with several holes, many stains, and a metal pin through the front leaving more holes, and it smelled of smoke.
I sent an email to Vestiaire complaining they allowed a seller to scam me and I was told they don't offer refunds but I can relist the jacket and attempt to resell it- in other words make this junk jacket someone else's problem if I am even lucky enough to ever sell it.
What a blatant scam. I informed them I will not longer be purchasing from their site.
*** I wanted to add this update: I had also purchased a beaded and sequin leather dress that was suppose to be in perfect condition but arrived with many missing beads and sequins. Took months to get someone to repair it. I also purchased a Gianni versace dress for full price, was told by quality control that there were white spots on the dress and offered me no compensation on reduction of price- but when the dress arrived they were actually bleach spots that can not be fixed, not white spots that can be washed or dry cleaned out. I also purchase a wool Galliano skirt in perfect condition, and it arrived with a slash in the butt that I had to pay $65 to a professional re-weaver to mend. I purchased a Versace leather dress in perfect condition but arrived with cuts, rubs and marks all over the leather. I purchased a Mugler dress in perfect condition and it arrived with light areas on a black dress, so very noticeable.
I just repaired the items and was grateful for them. The Jean Patou jacket was the last straw. It is so old it can not be cleaned and repaired, so its trash to me.
What good is "quality control" if they don't actually care about quality in the least?
If you are going to purchase from this site, you may consider asking Paypal if they will help you recover your money from Vestiaire if they attempt to defraud you.

I initiate my urgent problem dated 2022-08-02. The customer service, Sheena, pretended to follow up and ran away eventually.

I have paid for an item and cancel my order because it has soglt to an other very disappointe keep away from the home page

I decided to list some of my higher end items on Vestiaire after having one good experience with purchasing in the past, & because Poshmark buyers lowball luxury goods.

If I thought Poshmark was bad, imagine my shock when Vestiaire began a price negotiation over a pair of rare Chanel sunglasses. Yes, other people have a similar style listed for less, but they dont have the exact pair in a dual tone colour... that also has all of its original packagingeven the receipt & a thank you note from my SA!

I listed them on Poshmark at $500. Vestiaire wanted me to drop to $292. I would only get $100-something. Guess what? I received an offer of $450 just before Vestiaire initiated their so-called price negotiation. I removed my listing from their site immediately. They dont do enough to warrant such a hefty commission. As a seller, if my item doesnt sell, then I can choose to lower it, but as it is, Im not negotiating price with these people as theyre not buying it! Its mine until it sells. I realize they have their tool to calculate a range, but hi, its called capitalism. Theres a market. Someone is willing to pay what Im asking. It isnt outrageous given the cost of Chanel sunniesand these are in pristine condition.

I was listing a bunch of my other luxury items, but I think Im going to pass & list on eBay & even list locally. Vestiaire had a great concept. Unfortunately, the concept is where it ends.

Take the site for what it is. If you dont mind not really being able to set your own prices, go for it. If your things are in excellent condition, sell them yourself & dont bother giving commission to them.

Dear VC, you are applying a double taxation and this is not consistent with any regulations but just made up from you.
Please look at this article from the US authorities:

Personal vs. Commercial Use: Many import regulations only apply to goods imported for commercial - business or resale - purposes. For instance, most goods imported for personal use are not subject to quota. The one exception to this is made-to-measure suits from Hong Kong, which are subject to quota restrictions regardless of the use they are imported for. On the other hand, import restrictions that are based on health, safety and protecting endangered species apply across the board.
Note: U.S. Customs and Border Protection is authorized to make judgment calls about what qualifies as personal use. Several suits that are identical or a number of very similar handbags will have a hard time passing the credibility test as items for personal use.

For Commercial Purposes: Goods imported for commercial purposes must comply with a variety of special requirements, such as marking of country of origin, which vary depending upon the particular commodity. Please see our publication, "Importing Into the United States," for more detailed information. Be particularly aware that an invoice should always accompany commercial shipments. Concerning customs and sales taxes in private transactions.

I really wonder where all the millions you are taking from those holds are going. Totally unfair to all your buyers. That's why you get such bad ratings.

Please reply accordingly thank you!
Links Below

https://help.cbp.gov/s/article/Article-295?language=en_US

https://www.cbp.gov/trade/basic-import-export/internet-purchases

Seamless process very happy with the pricing I could never get these boots for the price that I did absolutely fabulous

I had such a wonderful experience! Finally got the bag I've always wanted after months of searching. Excellent experience, perfect bag.

I was pleased to find, as promised, the check for payment on my sold necklace using direct deposit to my bank!

Have purchased twice from here and the process has been smooth from beginning to end. Zero issues. And shipping is fast!

I don't understand how Vestiaire is still in business. If you set out to design a horrible company for resale, you could scarcely do a better job than these guys. Why do I say this?

I'm 0/5 on attempts to buy something as advertised from Vestiaire: 2 of them the seller reneged and never shipped. 2 of them saw the item rejected after 'Quality Control' reviewed and determined 'not as advertised.' The 5th was actually received--here's the story on that:

Bought a Kiton cashmere sport coat advertised as new. Shipped and passed Vestiaries' quality control. Guess what? 1. The jacket is clearly used; the lining has substantial permanent wrinkling only seen after MANY wearing's. 2. The lining center tacking is broken. 3. It has an ink stain on the lining by the left interior pocket. There are multiple stains on the exterior as seen in the pics, including a large (coffee?) stain near the front button closure.

Boy, what was 'Martine' smoking on March 19, when she inspected this jacket and decided it was indeed new?

So what now? I like the jacket, and figure even used maybe I can clean and repair it. So I reach out to customer service with the same pics posted here and ask about a price adjustment (which they tell you to ask for if you want to keep the 'not as advertised' item). The genius customer service rep, Paul, working off his standard script, replies:

"I understand that you would like to keep your item. We can offer an alternative of pressing cost, please provide us a quotation or estimated for repair cost of the item. After that we will coordinate this to our expert team if they will approve the cost."

Okay? How do I get a quote for restoring the jacket to 'new' condition? Kiton will tell me buy a new one from us for $8000. Okay, Paul, can you have your 'expert team' approve the $8000 cost to make this new?

In summary, Vestiaire has zero interest in taking any real responsibility for ensuring what they sell is as advertised. Unsurprisingly, they also don't require their sellers to take any responsibility for being honest either.

So, if you want to sell things and lie about the condition, this is your place. Buyers, I recommend Vestiaire 100% if you are a masochist and like having your time & money wasted.