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Vestiaire Collective Americas Inc. has a rating of 3.5 stars from 1,637 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Vestiaire Collective Americas Inc. most frequently mention great experience, timely manner, and high quality. Vestiaire Collective Americas Inc. ranks 3rd among Used Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
So far, my shopping experience has been very good. The delivery times are a bit long, but it's understandable since the items come from another country or continent. A very good app for buying clothes.
My experience with your company has been nothing short of a nightmare. You dragged out my sale for over four months, and when I finally got my purse back, it was in terrible condition due to your carelessness. To make matters worse, after all that time, you had the nerve to call it a sale and insulted me with a mere $25 payout. I've never been treated so poorly by any company before. Your customer service was not just unhelpful—it was downright dismissive and incompetent at every step. This has been an absolute disaster from start to finish. Before and after pictures
Although I have not had a ton of sales on this platform the ones that I did have did not disappoint.
Date of experience: August 23, 2022
Everything is wonderful can't thank you enough I love every item that I purchased from you guys thank you thank you so much have a wonderful day
Date of experience: April 23, 2021
It is exactly as I expected - beautiful and had all tags attached. It is absolutely beautiful and I will enjoy it so much!
Date of experience: September 1, 2022
Customer service was responsive and helpful. Item was shipped expeditiously and was in great condition!
Date of experience: December 23, 2021
Vestiaire has completely made my desired look happen for my Grandmother's celebration of life. Everything is copacetic
Date of experience: April 29, 2022
Well it has lots of brands at low price, but the quality is a bit disappointing. Might choose somewhere else to shop for second-hand stuff
Date of experience: August 24, 2016
Very happy with purchase. Item arrived quickly from Europe to US. I was updated on package progress.
Date of experience: September 19, 2021
New item, great communication with the seller. I was too excited for an alert on these popular sneakers.
Date of experience: May 17, 2022
Everything I have purchased to date has been nicely packaged, prompt arrival, and looks in person as pictured on website.
Date of experience: May 28, 2022
I am very please with my purchase of Ugg's boots! They were as described and great fit, quick shipment.
Date of experience: April 17, 2021
Everything from finding the item to ordering and delivery went very smoothly. Would definitely purchase here again.
Date of experience: April 23, 2021
Always a wonderful experience. Great selection, good pricing, wonderfully transparent sales and authentication.
Date of experience: April 23, 2021
Highly recommend this seller, received my order quickly, and quality matched perfectly the description
Date of experience: July 4, 2022
The jacket I bought is brand new with tag and seller also provided garment bag. Product arrived on time.
Date of experience: April 23, 2021
Timely and easy process! Def recommend! Will use again in the future whenever I'm looking for something designer
Date of experience: April 26, 2021
Hi Johari, thank you for your comment, and we hope to see you again very soon! The Vestiaire Collective team
The site lets purchase go through, however, item may not actually be available. If unavailable, seller can wait a week to release funds.
Date of experience: August 10, 2022
Dear AV, we kindly remind that sellers are given 7 days to ship their sold item indeed. We invite our members to engage whenever they can with the seller thanks to the
I have been given false information by a seller and still could not return the item! Useless customer service.
Tip for consumers:
Useless return policy. After being given false information about the item I still could not return it with the justification "the incorrect information has been given in comments, and not in description" (?go figure!). I am now stuck with the item and have to deal with trying to sell it myself...never again Vestiaire!
Date of experience: July 14, 2021
Dear Khrystyna, thank you for bringing your experience to our attention! Upon verification of your request, we have noticed that our Team just enabled a return label for you. Make sure to check instructions and more details on procedure in our email we have just sent you. We will remain available if needed,
The Vestiaire Collective team
Amazing seller, great communication- absolutely beautiful bag! Beyond my expectations! Arrived early too, extremely happy customer
Date of experience: June 30, 2022
I have made 5 purchases on VC. 3 of them were fine, despite one of them being a bag that was scratched when the listing didn't say so. I just ignored it thinking I loved the bag too much to care. The remaining 2 purchases were nightmares, with my most recent one still undergoing bank and PayPal disputes.
I purchased a wallet after the seller said on the listing that it was excellent condition with normal darkening at corners and no damage. I even left a comment on the page asking the seller to confirm if there are scuffs or damages, to which she said no, it's got no sign of use. Pictures didn't show damage either. Then the product arrived after a quick DHL shipping and what?! Peeled leather at the front. Corners scratched, showing the white under layer (this isn't normal darkening?!) I emailed and did a live chat with Vestiaire on the same day and they promised full refund on both occasions.
I even have the email proof that they confirmed full refund. All these happened within 72 hours of their golden period of relisting without commission btw, so one might think the nightmare is sorted. I shipped the product back to their hub the next business day.
By then it was beyond 72 hours, catering for an additional 3 days of international shipping. It finally arrived at their hub today. Guess what? They then issued an email saying the product is compliant and now I can either 1) have the product back by requesting it within 24 hours 2) relist with commission fee.
I almost wish I made more damages before I returned the product so they have no chance of saying it's compliant. I emailed them for a proper, formal quality control report. As usual, I got no answer.
Their customer service team is also hard to get so 24 hours = ridiculously chasing time zone difference trying to get in touch with their team while making quick decisions to compromise because a big company like that is nothing but money hungry.
I'm in Australia. This is not compliant with the Consumer Law. So Aussie customers, beware!
Tip for consumers:
They won’t protect you as a buyer, won’t admit fault, won’t issue quality control report.
You pay, then if anything goes wrong…. Your fault.
Products used:
Saint Laurent wallet
Date of experience: February 5, 2018
Parcel came damaged. No certificate of authentication/ quality check from the company. The item was suspiciously fake, dirty and different from what was shown on the website. Reached out to the company for assistance and all they say is something along the lines of 'you can send it back to us for a second quality check, then resell the item if you would like your money back'.
The only response I had to their 'help' was WTF. Firstly I'm not asking for a refund due to change of mind. The item they said they had performed quality check on had too many problems for me to ignore. Secondly, they want me to pay them again to resell the item. You serious?
The customer service team based in their French headquarters is nothing but useless (sorry for being harsh). I told them what happened and the staff either didn't understand me, or they want to dodge responsibility. Told me more than once to just contact the consignment team to resell the good if I'm not happy, then end of story I never heard for them again.
Date of experience: October 29, 2017
I've truly not a had a problem using Vestiaire Collective. Easy purchasing and easy communications with sellers when making an offer.
Date of experience: December 23, 2021
I don't even want to give this company one star to be honest. To begin with this company was fine to sell through but of late it's a total mess. 'Quality Control', if you can call it that, has absolutely no idea about brands. Fact. I recently sold an item, sent it off same day, they received it on 4th August and then kicked off about the item being listed in Childrenswear. It wasn't and I proved this by sending them a snapshot of the listing, pointing out that it was in fact listed correctly in Womenswear. They then changed their tune and said that the item was Childrenswear. It isn't as the brand I sold doesn't sell Childrenswear. They literally had no comeback in what I proved them wrong on, but still today have marked the item as non compliant... 17 DAYS LATER. Incidentally, I emailed every single day and received just one response. They have ignored every other email I have sent. The buyer also left a message stating that they wanted to buy the item and wanted to know what was going on. So they are playing the seller (me) off against the buyer and vice versa, It's so incredibly unprofessional. I actually called them this morning and the guy, although very nice, is clearly unable to do or say anything except to 'urgently elevate the case further'. I can't be bothered waiting a further month for the 'wise' to decide on the fate of my womenswear cape so I am having my item returned. There are much better sites to sell on. I would suggest using those if you want a professional service where the company is interested in their business and clients rather than just taking the money. My item better be returned in the perfect, unworn, tags still attached, brand new condition it was sent. Just saying...
Date of experience: August 22, 2017
I am a pro seller on VC and recently most of our authentic items are declined.
We have a quantity of the same items for sale (mainly ysl bags) they are all authentic and mostly new and unworn. VC declares a bunch of them as inauthentic, some others as authentic. All bought from the same supply and they are all guaranteed authentic without any flaws- they do still come with plastic wrapping. VC miraculously declares some of them as on in "good condition" with marks and signs of wear. They are all authenticated by one or two thirdparties which VC doesnt accept. For some items they continuously ask for receipts when certain items just dont have one. They should be the experts but they are not.
From yyears of experience with them i can only say one thing AVOID AT ALL COSTS as a SELLER especially PRO SELLERS. We only have issues with them and they keep getting worse and worse by the week. Their. Customer service sucks. Not the same person addressing issues so you have to repeat yourself continously.
Please find below the quality report that VC sent to me and the buyer then cancelled the sale - the item was new with plastic wrapping paper and everything. It has never been used but ofc opened to take photos and apparently there have been scratches on the hardware and on the back of the bag - DEAR incompetent TEAM! The leather welding on the backside of this YSL bag is normal - THATS how they are sold.
So all together we have 3 cancelled sales - 2 according to them inauthenic -when double authenticated and one the buyer cancelled because of their $#*!ty quality report. The item could not have been any newer!
Tip for consumers:
STAY A AWAY if you value your items
Date of experience: December 14, 2022
Dear L P., we are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience.
We will keep working to transform the fashion industry by empowering our community of fashion activists!
Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here in our dedicated FAQ article "Contact Us". Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards,
The Vestiaire Collective team
I'm a seasoned buyer and seller on sites such as TheRealReal and Poshmark. I decided to give Vestiaire Collective a try and purchased a $1,800 luxury handbag that I couldn't find elsewhere. I'll spare you the details, but I tried to use a $25 promo code they emailed me while I went through the checkout process, but it wasn't automatically applied. I didn't want to lose the bag, so I went ahead and purchased.
I contacted customer service via chat and they refused to deduct the amount from the purchase. The customer service rep even blamed me for not applying the "automatic: discount correctly and said it's against their policy to retroactively apply promos. They could only give me a code toward future purchases. What kind of rigid customer service is this? Clearly meant to protect their pockets, at the buyers' expense.
Also, you can't return a purchase if it doesn't match the description, only relist the item within 72 hours (fingers crossed that it resells). Oh, and if you try to talk about the site via their chat they permanently ban you from messaging.
THIS PLATFORM DOES NOT PROTECT THE BUYER, ONLY THEIR PROFITS. I WARN ALL BUYERS TO NEVER USE THIS SITE.
Date of experience: December 13, 2020
Please don't be as dumb as I was and trust Vestiaire Collective. I normally shop with Tradesy and only used this site because of them. WRONG! I ordered a Gucci marmont bag. Before they "authenticated" it, I told them through the chat that I don't think it's authentic because I realized the serial number is in the wrong place and so is the stitching. They GUARANTEED me that it is real and shipped it over, despite me asking to cancel the order. Its supposed to be nearly 13 inches, why did I get a bag that's less than 4 inches and can't even go up my arm!? GUCCI DOESNT MAKE THE MARMONT THIS SMALL AT ALL! IT IS FAKE BUT VESTIAIRE STILL APPROVED OF IT DESPITE ME WARNING THEN THST IT IS FAKE. Then to make matters worse, I told them I want a refund and these scandal thieves told me to just "RELIST IT TO OTHER SHOPPERS and good luck making a quick sale". They said I have 72 hours after receiving the item to relist for free. As soon as I got the fake bag, I messaged them again and they've IGNORED ME EVER SINCE. It's been 4 days now. I contacted Affirm and opened a dispute. Also commented on their Instagram. And exposed them to thousands of my followers. And still they haven't responded. If you read this and still shop on their site, you're stupid. Please don't be stupid! There are tons of YouTube videos about these frauds too and other reviews too.! Don't waste your money or time here!
Tip for consumers:
DONT use this website!
Products used:
I bought a Gucci marmont for $500 that ended up being fake.
Date of experience: September 15, 2022
Dear Celina, we are sorry for not being able to reply to you any sooner! If your case hasn't been handled in the meantime, we kindly invite you to get back to our team in Me > Help or contact us on your preferred contact method via our Contact Us article in the help center. Thank you for your understanding.
The Vestiaire Collective team
Buy, Sell, Share
The top site for buying and selling luxury pre-owned fashion.
Discover 30% - 70% off original retail price. 100% of items are curated before going online and once sold, are checked over by our team of quality control experts!
Hi Lyn, thanks a lot for your feedback and hope to see you soon! Have a great day,
The Vestiaire Collective team