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Vestiaire Collective Americas Inc. has a rating of 3.5 stars from 1,636 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Vestiaire Collective Americas Inc. most frequently mention great experience, timely manner, and high quality. Vestiaire Collective Americas Inc. ranks 3rd among Used Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
So far, my shopping experience has been very good. The delivery times are a bit long, but it's understandable since the items come from another country or continent. A very good app for buying clothes.
My experience with your company has been nothing short of a nightmare. You dragged out my sale for over four months, and when I finally got my purse back, it was in terrible condition due to your carelessness. To make matters worse, after all that time, you had the nerve to call it a sale and insulted me with a mere $25 payout. I've never been treated so poorly by any company before. Your customer service was not just unhelpful—it was downright dismissive and incompetent at every step. This has been an absolute disaster from start to finish. Before and after pictures
They will make you wait months for payment, send you fake items or items in bad shape
Date of experience: May 26, 2016
This metal clutch is absolutely beautiful! Pictures didn't do this any justice!
Date of experience: October 3, 2021
Items arrived in a timely manner and were as pictured and described.
Date of experience: April 26, 2021
I have been shopper quite while great section usually I found something I am looking for.
Date of experience: September 20, 2021
So many items to buy! Easy to use app, good experience!
Best app to buy second hand items as a fashionista!
Date of experience: May 19, 2021
I think the communication went well, along with the response time.
Date of experience: September 1, 2022
Item was well described and photos were accurate. Seller was responsive.
Date of experience: April 23, 2021
Speedy delivery to the United States, the bag is like new.
Date of experience: April 23, 2021
Love the luxury and the deals. You can't go wrong! Enjoy
Date of experience: April 23, 2022
Products are of great quality and expert sellers are very professional
Date of experience: April 26, 2021
I just bought this bag please give me a size of this bag.
Thanks
Maureen
Date of experience: August 18, 2022
Easy to use site! Great finds, a great way to sustainably shop for preloved items.
Date of experience: September 17, 2021
The process was very very easy. From purchase to communication to delivery - excellent all around
Date of experience: May 6, 2022
From the moment I clicked on the boots to like them the experience was amazing.
Date of experience: December 23, 2021
Excellent experience
Got a prompt full refund
Tiffany was excellent
Date of experience: September 20, 2021
The transaction was smooth and there was a great selection.
Date of experience: May 15, 2022
Fast and reliable shipping trusted and authentic. Easy to order and pay. Smooth transaction
Date of experience: April 24, 2021
Item was just as it was described! Great customer service.
Date of experience: April 23, 2021
Easy to buy a product and easy to communicate with seller. Tracking was very detailed and wanted.
Date of experience: September 18, 2021
The sole was coming away from the top of the shoe when I opened the package!
Date of experience: June 8, 2022
The experience was awesome. I really like the sweatshirt!
Date of experience: May 10, 2021
I have now been buying and selling on Vestiaire app for more than 3 years.
I have always been very satisfied with my purchases or sales and with the level of service they have provided me with.
They don't say it enough, but you can purchase any local item (in your country) without any fee (shipping or authentication), which is the case in no other similar platform as far as I know.
Tip for consumers:
As said in the review, you can buy anything with free shipping if you buy local with the service they call "Direct Shipping"
Products used:
Shoes, Jeans, Sweaters, Bags
Date of experience: February 4, 2021
Impeccable great team great service best communication to client
Date of experience: September 17, 2021
Jacket is perfect. Seller is amazing. Will happily do business with seller again.
Date of experience: April 23, 2021
Hi dear Benjamin, thanks a lot for sharing your experience with us! We are glad you like your purchase and see you really soon! The Vestiaire Collective team
Buy, Sell, Share
The top site for buying and selling luxury pre-owned fashion.
Discover 30% - 70% off original retail price. 100% of items are curated before going online and once sold, are checked over by our team of quality control experts!
Dear Laura, we are getting back to you regarding the defects you have observed on your item. We regret to hear that you are not satisfied with your recent purchase! Please note that you will be able to report a problem on the order page directly within 3 days upon the delivery of your parcel. Thank you for your understanding,
The Vestiaire Collective team