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Vestiaire Collective Americas Inc. has a rating of 3.5 stars from 1,636 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Vestiaire Collective Americas Inc. most frequently mention great experience, timely manner, and high quality. Vestiaire Collective Americas Inc. ranks 3rd among Used Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
So far, my shopping experience has been very good. The delivery times are a bit long, but it's understandable since the items come from another country or continent. A very good app for buying clothes.
My experience with your company has been nothing short of a nightmare. You dragged out my sale for over four months, and when I finally got my purse back, it was in terrible condition due to your carelessness. To make matters worse, after all that time, you had the nerve to call it a sale and insulted me with a mere $25 payout. I've never been treated so poorly by any company before. Your customer service was not just unhelpful—it was downright dismissive and incompetent at every step. This has been an absolute disaster from start to finish. Before and after pictures
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Reviews
About
Vestiaire Collective
Reviews 22,619 • Average
TrustScore 3.5 out of 5
3.4
VERIFIED COMPANY
In the Clothing Shop category
Vestiairecollec
tive.com
Company activity
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Claimed profile
Asks for reviews — positive or negative
Pays for extra features
Replied to 95% of negative reviews
Replies to negative reviews in < 1 week
Profile and reviews have been merged
Reviews
3.4
22,619 total
5-star
50%
4-star
9%
3-star
4%
2-star
3%
1-star
34%
Aleksandra Bojenko
1 review
Rated 1 out of 5 stars
VC doesn't pay for sold items
On 21st of November I sold D&G coat. First I receive the message that I will get the money on 29th of November. On 2nd of December I still didn't receive anything. I used chat on VC website to communicate. Luckily (because it's not possible now) I got quick replay that money was send to me on 27th of December and that I have to wait 5 working days. Today is 6 of December and I still didn't receive anything. I spoke with my bank and they don't have any transfers in waiting to my account. I would like to add that my bank details are correct because I sold an itom over a year ago and everything was fine. I tried to have a chat with VC but it's not possible to talk to real person. All the replays are done by a bot.
What a disappointed experience. This website it's not the same as in in the past.
Date of experience: December 6, 2022
I can't log in to my account please help me log in to my account I have many orders pending
Date of experience: August 30, 2022
Dear Erin, we are sorry for not being able to reply to you any sooner! If your case hasn't been handled in the meantime, we kindly invite you to get back to our team in Me > Help or contact us on your preferred contact method via our Contact Us article in the help center. Thank you for your understanding.
The Vestiaire Collective team
Love this website beautiful products I would recommend this website to anyone
Date of experience: September 6, 2022
I received the item just like her description. I like what I got.
Date of experience: April 23, 2021
The bag was in perfect condition and everything was perfect
Date of experience: April 23, 2021
Incredible product and incredible authenticity process! 10/10
Date of experience: April 27, 2021
Fabulous! Super great quality for super great prices!
You guy's rock. Love all the product's I've purchased! Thumbs up in all categories!
Date of experience: May 31, 2021
I don't know why my sale was canceled I got no communication from the seller
Date of experience: August 22, 2022
Dear Michelle, we are sorry for not being able to reply to you any sooner! If your case hasn't been handled in the meantime, we kindly invite you to get back to our team in Me > Help or contact us on your preferred contact method via our Contact Us article in the help center. Thank you for your understanding.
The Vestiaire Collective team
Experience of transaction was smooth loved it. Items were wrap nicely delivered timely thank you.
Date of experience: July 4, 2022
I love my purchase the Gucci sneakers were perfect
Date of experience: April 29, 2022
Can't contact seller or company with questions…………………..
Date of experience: July 4, 2022
Dear Abbie, we're sincerely sorry to hear that you could not reach out to our Teams! However, we reassure that we will remain available to handle your request if it is still unanswered. Make sure to find our contact methods in the "Contact Us" article in our Help Center. Thank you for your understanding and we remain available if needed,
The Vestiaire Collective team
Prices and selection are great. Do not hesitate to use this site! LEGIT!
Date of experience: March 23, 2022
Love access to amazing items, some new, others gently worn, at great prices.
Date of experience: September 17, 2021
Nice selections but sometimes a problem with sizes.
Date of experience: September 17, 2021
Got paid quickly! Reasonable commission from the company
Date of experience: September 17, 2021
Fast payment processing and I love how they support vendors/members like me.
Date of experience: September 17, 2021
I don't think a site can offer no returns. Wont be using again
* Vestiaire Collective Americas Inc. attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 17, 2021
Buy, Sell, Share
The top site for buying and selling luxury pre-owned fashion.
Discover 30% - 70% off original retail price. 100% of items are curated before going online and once sold, are checked over by our team of quality control experts!
Dear Aleksandra, we are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience.
We will keep working to transform the fashion industry by empowering our community of fashion activists!
Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here in our dedicated FAQ article "Contact Us". Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards,
The Vestiaire Collective team