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Vestiaire Collective Americas Inc. has a rating of 3.5 stars from 1,636 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Vestiaire Collective Americas Inc. most frequently mention great experience, timely manner, and high quality. Vestiaire Collective Americas Inc. ranks 3rd among Used Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
So far, my shopping experience has been very good. The delivery times are a bit long, but it's understandable since the items come from another country or continent. A very good app for buying clothes.
My experience with your company has been nothing short of a nightmare. You dragged out my sale for over four months, and when I finally got my purse back, it was in terrible condition due to your carelessness. To make matters worse, after all that time, you had the nerve to call it a sale and insulted me with a mere $25 payout. I've never been treated so poorly by any company before. Your customer service was not just unhelpful—it was downright dismissive and incompetent at every step. This has been an absolute disaster from start to finish. Before and after pictures
The item and shipping time was Excellent.
I will be purchasing again from this site
Date of experience: September 17, 2021
I made an order on Aug 20, and waiting for the product until now.
* Vestiaire Collective Americas Inc. attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 17, 2021
Thank you very much. It is fast delivery and all what I sow on the picture.
Date of experience: May 9, 2022
It was a smooth easy process. I love my beautiful purchase!
Date of experience: September 20, 2021
Very good experience no problems will order again real soon
Date of experience: September 18, 2021
Awesome experience. Bought LV shoes barely used for less than half price!
Date of experience: December 1, 2016
Love this site! I have purchased several luxury products in great condition! Totally satisfied!
Date of experience: March 29, 2022
One of the best experience that I ever have love it
Date of experience: March 28, 2022
Date of experience: September 20, 2021
Good selection, easy process. Overall great shopping experience
Date of experience: April 14, 2021
Thank you for your review Luis, have a lovely day!
Excellent service & quality of products. Very happy and satisfied.
Date of experience: September 22, 2021
Every transaction has been great from start to finish.
Date of experience: September 20, 2021
No problem at all. Fast and safe.
Definitely I will recommend it for anyone.
Date of experience: September 20, 2021
Fast shipping, item exactly as expected, and beautiful!
Date of experience: April 23, 2021
Hi Nicole, we're pleased to hear that your order was shipped and delivered fast. We hope to see you again very soon and wish you a great day! The Vestiaire Collective team
VC communication is constant, clear and fast. Customer knows what's going on every step of the way
Date of experience: April 23, 2021
Wonderful value and service for the raincoat purchased.
Date of experience: April 23, 2021
Great product and very fast shipping. Highly recommend it.
Date of experience: April 23, 2021
Hi dear Roberto, thanks a lot for sharing your experience with us! We are glad you like your purchase and see you really soon! The Vestiaire Collective team
Superb customer service, prices, offerings to select from, etc.
Date of experience: March 10, 2022
Process was easy quick and clear. Will continue to purchase from company.
Date of experience: May 24, 2022
Customer service is bad, when you're a buyer! Not helpful at all!
Not good at all, not helpful, contacted customer services 3x , all 3 times weren't helpful at all!
Shopping during covid time!
Date of experience: June 7, 2021
Dear Kenny, thank you for taking the time to bring this matter to our attention. Upon verification of your order's processing, please note that your current estimated delivery date is June 11 via our Direct Shipping program. You will be able to find this information really soon on your account, as soon as it is refreshed and displayed on your timeline. We also kindly inform that sellers have between 7 and 14 days to ship their sold items and will remain available to you should you need any further support or information!
The Vestiaire Collective team
With all my purchases, I experienced efficiency and process in very effective.
Date of experience: May 4, 2022
Easy to navigate. And prices are amazing. I will use this site again for sure
Date of experience: March 4, 2022
In my experiance this app has shown authenticity, accurate, outstanding and ethical.
Date of experience: May 27, 2022
Easy for shopping online some favor coupons available make customer love it's.
Date of experience: March 7, 2022
Perfect customer service. Communication with customers seems like a relationship. Very happy.
Date of experience: October 4, 2021
Buy, Sell, Share
The top site for buying and selling luxury pre-owned fashion.
Discover 30% - 70% off original retail price. 100% of items are curated before going online and once sold, are checked over by our team of quality control experts!
Dear Esther, thank you for taking the time to bring this matter to our attention! Upon verification, it appears that your payment has been triggered on April 14 and should have been received within the next 5 business days. We however remain available, should any further action be required on our side. The Vestiaire Collective team