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Vestiaire Collective Americas Inc. has a rating of 3.5 stars from 1,636 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Vestiaire Collective Americas Inc. most frequently mention great experience, timely manner, and high quality. Vestiaire Collective Americas Inc. ranks 3rd among Used Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
So far, my shopping experience has been very good. The delivery times are a bit long, but it's understandable since the items come from another country or continent. A very good app for buying clothes.
My experience with your company has been nothing short of a nightmare. You dragged out my sale for over four months, and when I finally got my purse back, it was in terrible condition due to your carelessness. To make matters worse, after all that time, you had the nerve to call it a sale and insulted me with a mere $25 payout. I've never been treated so poorly by any company before. Your customer service was not just unhelpful—it was downright dismissive and incompetent at every step. This has been an absolute disaster from start to finish. Before and after pictures
Completely useless, don't bother trying to chat on line nor call, nothing gets resolved
Date of experience: June 13, 2022
Excellent service & following up, very well organized app.
Date of experience: April 19, 2022
Fast shipping will purchase again. The sellers are really nice
Date of experience: April 22, 2022
Item was better than described, with this particular seller, and transaction went smoothly.
Date of experience: October 6, 2021
Hi
There is no support email from your company very touch to work
Date of experience: April 26, 2021
Hi Harichand, you can contact us through the chat in the App in Me > Help. If your request has not been already handled by our team, please let us know your item or order number so we can check on the status of this issue & do our best to resolve it. The Vestiaire Collective team
Bought for my wife fast shipping even with all the re-routing
Date of experience: April 23, 2021
First class experience. Thanks great company to deal with
Date of experience: April 23, 2021
Dear Anthony, thank you so much for your feedback and kind words! We hope to see you really soon and wish you a great day,
The Vestiaire Collective team
Great to work with and smooth purchase, I am happy
Date of experience: April 23, 2021
Great service, keeping me informed throughout the process.
Date of experience: April 25, 2021
This Hermes foulard is absolutely stunning Thank you!
Date of experience: April 22, 2021
The people who authenticate stuff are not professionals and can't tell left from right! Stay away!
Tip for consumers:
Very poor customer service. No one to call. Hate it!!
Products used:
Bag
Date of experience: April 5, 2023
Dear V L, we are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience
We will keep working to transform the fashion industry by empowering our community of fashion activists!
Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here in our dedicated FAQ article "Contact Us". Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards,
The Vestiaire Collective team
Everything went smooth and great! Love both my items ive bought from the app
Date of experience: April 24, 2021
Everything went well with this purchase and it was received in a timely manner. Thank you!
Date of experience: April 23, 2021
The dress is gorgeous - everything I was hoping for and more!
Date of experience: April 23, 2021
Just as pictured packaged very well received in a timely manner and I love it
Date of experience: April 23, 2021
My order came early, and in condition advertised. What do u want me to write again
Date of experience: April 23, 2021
Good prices and customer service communication! Will recommend it to my friends!
Date of experience: June 16, 2022
Easy to shop and the verification process in flawless.
Date of experience: April 25, 2022
Product arrived in good condition, just as described and shipping always fast
Date of experience: April 26, 2021
Arrived on time and in very good condition! Thank you!
Date of experience: April 25, 2021
Dear Cristina, we're pleased to hear that your order was as expected. See you very soon, the Vestiaire Collective team
Careful packaging and quick shipping. I love my new earrings.
Date of experience: April 26, 2021
Hi dear Winnie, we're pleased to hear that you're happy with your earrings! We hope to see you again very soon, the Vestiaire Collective team
They sold me a fake used bag. It was listed as new. Refused to refund - AVOID THIS COMPANY and save yourself the headache
Date of experience: February 16, 2023
Dear J S., we are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience.
We will keep working to transform the fashion industry by empowering our community of fashion activists!
Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here in our dedicated FAQ article "Contact Us". Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards,
The Vestiaire Collective team
Clear user experience on computer and app. The negotiating area is awesome.
Date of experience: April 28, 2022
The items were in perfect condition just as described and authentic.
Date of experience: October 9, 2021
Buy, Sell, Share
The top site for buying and selling luxury pre-owned fashion.
Discover 30% - 70% off original retail price. 100% of items are curated before going online and once sold, are checked over by our team of quality control experts!
Dear Shannon, we are truly sorry to hear that you have not received the expected support from our teams! Please rest assured that we are constantly working on improving our services, thanks to your feedback. Our team will be charged to answer your requests within an average of 24 hours for contacts through our contact form. Thank you for your understanding and see you really soon!
The Vestiaire Collective team