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    Vestiaire Collective Americas Inc.

Vestiaire Collective Americas Inc.

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Overview

Vestiaire Collective Americas Inc. has a rating of 3.3 stars from 1,734 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Vestiaire Collective Americas Inc. most frequently mention great experience, timely manner, and luxury items. Vestiaire Collective Americas Inc. ranks 3rd among Used Clothing sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 70.6%
Positive
276
Neutral
6
Negative
109
View ratings trends
667
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How would you rate Vestiaire Collective Americas Inc.?
Top Positive Review

“Absolutely seamless purchase!”

Michelle A.
12/28/24

Absolutely seamless purchase! Love that you can make offers as well to the seller. Love my purchase as well, and that they to ensure it is authenticated! Which to me, adds an extra layer of security and knowing that the item you have purchased it an authentic item as well.

Date of experience: 12/6/24
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Top Critical Review

“Despite buying the product at the asking price, it...”

Sean B.
12/31/24

Despite buying the product at the asking price, it took over 1 week to ship. I contacted the seller several times with no response. By the time it was shipped, it was found to be containing mold, so the bag was NOT as advertised.

Date of experience: 12/21/24
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Reviews (1,734)

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Reviews that mention popular keywords

quality control (89) customer service (445) customer support (36) credit card (37) authentication process (37)
Thumbnail of user nicolec1668
Pennsylvania
1 review
0 helpful votes
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September 17th, 2021
Verified purchase

My only complaint is the high shipping cost, other wise very satisfied.

Date of experience: September 17, 2021

Thumbnail of user gerardom85
Mexico
1 review
0 helpful votes
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September 17th, 2021
Verified purchase

Everything is secured and easy to purchase. Love the items w

Date of experience: September 17, 2021

Thumbnail of user spencerc94
Canada
1 review
0 helpful votes
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September 17th, 2021
Verified purchase

Nice selections but sometimes a problem with sizes.

Date of experience: September 17, 2021

Thumbnail of user karinas100
Aruba
1 review
0 helpful votes
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September 17th, 2021
Verified purchase

Got paid quickly! Reasonable commission from the company

Date of experience: September 17, 2021

Thumbnail of user gracel265
New Jersey
1 review
0 helpful votes
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September 17th, 2021
Verified purchase

Fast payment processing and I love how they support vendors/members like me.

Date of experience: September 17, 2021

Thumbnail of user peteri314
California
1 review
0 helpful votes
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October 17th, 2021
Verified purchase

I don't think a site can offer no returns. Wont be using again

* Vestiaire Collective Americas Inc. attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: September 17, 2021

Thumbnail of user dawnw524
Canada
1 review
0 helpful votes
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September 17th, 2021
Verified purchase

Very good, item came fast and was as described. I will order again.

Date of experience: September 17, 2021

Thumbnail of user donnac1740
Texas
1 review
0 helpful votes
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September 17th, 2021
Verified purchase

The item and shipping time was Excellent.
I will be purchasing again from this site

Date of experience: September 17, 2021

Thumbnail of user danl699
Massachusetts
1 review
0 helpful votes
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October 17th, 2021
Verified purchase

I made an order on Aug 20, and waiting for the product until now.

* Vestiaire Collective Americas Inc. attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: September 17, 2021

Thumbnail of user irenek188
California
1 review
0 helpful votes
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May 9th, 2022
Verified purchase

Thank you very much. It is fast delivery and all what I sow on the picture.

Date of experience: May 9, 2022

Thumbnail of user vivianw148
Texas
1 review
0 helpful votes
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September 20th, 2021
Verified purchase

It was a smooth easy process. I love my beautiful purchase!

Date of experience: September 20, 2021

Thumbnail of user tanyam363
Michigan
2 reviews
0 helpful votes
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September 18th, 2021
Verified purchase

Very good experience no problems will order again real soon

Date of experience: September 18, 2021

Thumbnail of user rishg
Texas
1 review
0 helpful votes
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December 1st, 2016

Awesome experience. Bought LV shoes barely used for less than half price!

Date of experience: December 1, 2016

Thumbnail of user patriceb205
Nevada
1 review
0 helpful votes
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March 29th, 2022
Verified purchase

Love this site! I have purchased several luxury products in great condition! Totally satisfied!

Date of experience: March 29, 2022

Thumbnail of user jacsonh
Florida
1 review
0 helpful votes
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March 28th, 2022
Verified purchase

One of the best experience that I ever have love it

Date of experience: March 28, 2022

Thumbnail of user estherc157
Massachusetts
1 review
0 helpful votes
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October 20th, 2021
Verified purchase

Date of experience: September 20, 2021

Thumbnail of user davidd2865
Customer C. – Vestiaire Collective Americas Inc. Rep

Dear Esther, thank you for taking the time to bring this matter to our attention! Upon verification, it appears that your payment has been triggered on April 14 and should have been received within the next 5 business days. We however remain available, should any further action be required on our side. The Vestiaire Collective team

Thumbnail of user luisv229
Florida
1 review
1 helpful vote
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April 14th, 2021
Verified purchase

Good selection, easy process. Overall great shopping experience

Date of experience: April 14, 2021

Thumbnail of user rachaelc12
Vestiaire C. – Vestiaire Collective Americas Inc. Rep

Thank you for your review Luis, have a lovely day!

Thumbnail of user paolag56
Canada
1 review
0 helpful votes
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September 22nd, 2021
Verified purchase

Excellent service & quality of products. Very happy and satisfied.

Date of experience: September 22, 2021

Thumbnail of user bernicej37
Michigan
1 review
0 helpful votes
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September 20th, 2021
Verified purchase

Every transaction has been great from start to finish.

Date of experience: September 20, 2021

Thumbnail of user neilas2
Massachusetts
1 review
0 helpful votes
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September 20th, 2021
Verified purchase

No problem at all. Fast and safe.
Definitely I will recommend it for anyone.

Date of experience: September 20, 2021

Thumbnail of user nicoler891
Colorado
1 review
0 helpful votes
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April 26th, 2021
Verified purchase

Fast shipping, item exactly as expected, and beautiful!

Date of experience: April 23, 2021

Thumbnail of user rachaelc12
Vestiaire C. – Vestiaire Collective Americas Inc. Rep

Hi Nicole, we're pleased to hear that your order was shipped and delivered fast. We hope to see you again very soon and wish you a great day! The Vestiaire Collective team

Thumbnail of user essencem5
New York
1 review
0 helpful votes
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April 26th, 2021
Verified purchase

VC communication is constant, clear and fast. Customer knows what's going on every step of the way

Date of experience: April 23, 2021

Thumbnail of user loriec22
Maine
5 reviews
0 helpful votes
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April 26th, 2021
Verified purchase

Wonderful value and service for the raincoat purchased.

Date of experience: April 23, 2021

Thumbnail of user robertom199
Colorado
1 review
0 helpful votes
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April 26th, 2021
Verified purchase

Great product and very fast shipping. Highly recommend it.

Date of experience: April 23, 2021

Thumbnail of user rachaelc12
Vestiaire C. – Vestiaire Collective Americas Inc. Rep

Hi dear Roberto, thanks a lot for sharing your experience with us! We are glad you like your purchase and see you really soon! The Vestiaire Collective team

Thumbnail of user saram1060
Connecticut
2 reviews
0 helpful votes
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March 10th, 2022
Verified purchase

Superb customer service, prices, offerings to select from, etc.

Date of experience: March 10, 2022

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From the business

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The top site for buying and selling luxury pre-owned fashion.
Discover 30% - 70% off original retail price. 100% of items are curated before going online and once sold, are checked over by our team of quality control experts!

Company Representative

Thumbnail of user davidd2865
Customer C.
Typically responds within 2 days

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