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Vestiaire Collective Americas Inc. has a rating of 3.3 stars from 1,762 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Vestiaire Collective Americas Inc. most frequently mention great experience, timely manner, and luxury items. Vestiaire Collective Americas Inc. ranks 3rd among Used Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Thanks to Vestiaire I was able to dress in aspirational brands that were out of my financial capacity or willingness to pay such amounts. It also allowed me to efficiently shop online multiple brands and various styles of clothing. A huge fan of Vestiaire!
Despite buying the product at the asking price, it took over 1 week to ship. I contacted the seller several times with no response. By the time it was shipped, it was found to be containing mold, so the bag was NOT as advertised.
Clear user experience on computer and app. The negotiating area is awesome.
Date of experience: April 28, 2022
Amazing merchandise at excellent prices. Quick and great customer service!
Date of experience: October 4, 2021
With all my purchases, I experienced efficiency and process in very effective.
Date of experience: May 4, 2022
One of the best experience that I ever have love it
Date of experience: March 28, 2022
Excellent service & quality of products. Very happy and satisfied.
Date of experience: September 22, 2021
Very pleasing to deal with honest sale representatives
Date of experience: June 6, 2022
Perfect customer service. Communication with customers seems like a relationship. Very happy.
Date of experience: October 4, 2021
Date of experience: September 20, 2021
Customer service is bad, when you're a buyer! Not helpful at all!
Not good at all, not helpful, contacted customer services 3x , all 3 times weren't helpful at all!
Shopping during covid time!
Date of experience: June 7, 2021
Dear Kenny, thank you for taking the time to bring this matter to our attention. Upon verification of your order's processing, please note that your current estimated delivery date is June 11 via our Direct Shipping program. You will be able to find this information really soon on your account, as soon as it is refreshed and displayed on your timeline. We also kindly inform that sellers have between 7 and 14 days to ship their sold items and will remain available to you should you need any further support or information!
The Vestiaire Collective team
This Hermes foulard is absolutely stunning Thank you!
Date of experience: April 22, 2021
Everything went well with this purchase and it was received in a timely manner. Thank you!
Date of experience: April 23, 2021
Just as pictured packaged very well received in a timely manner and I love it
Date of experience: April 23, 2021
Fast shipping, item exactly as expected, and beautiful!
Date of experience: April 23, 2021
Hi Nicole, we're pleased to hear that your order was shipped and delivered fast. We hope to see you again very soon and wish you a great day! The Vestiaire Collective team
VC communication is constant, clear and fast. Customer knows what's going on every step of the way
Date of experience: April 23, 2021
Wonderful value and service for the raincoat purchased.
Date of experience: April 23, 2021
Great product and very fast shipping. Highly recommend it.
Date of experience: April 23, 2021
Hi dear Roberto, thanks a lot for sharing your experience with us! We are glad you like your purchase and see you really soon! The Vestiaire Collective team
Bought for my wife fast shipping even with all the re-routing
Date of experience: April 23, 2021
First class experience. Thanks great company to deal with
Date of experience: April 23, 2021
Dear Anthony, thank you so much for your feedback and kind words! We hope to see you really soon and wish you a great day,
The Vestiaire Collective team
Great to work with and smooth purchase, I am happy
Date of experience: April 23, 2021
Nice selections but sometimes a problem with sizes.
Date of experience: September 17, 2021
Got paid quickly! Reasonable commission from the company
Date of experience: September 17, 2021
I have received my package. Fast shipping and Smooth transaction. Thank you
Date of experience: April 23, 2021
Positive Experience! Fast and Professional. Very Pleased. :)
Date of experience: April 23, 2021
Buy, Sell, Share
The top site for buying and selling luxury pre-owned fashion.
Discover 30% - 70% off original retail price. 100% of items are curated before going online and once sold, are checked over by our team of quality control experts!
Dear Esther, thank you for taking the time to bring this matter to our attention! Upon verification, it appears that your payment has been triggered on April 14 and should have been received within the next 5 business days. We however remain available, should any further action be required on our side. The Vestiaire Collective team