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    Vestiaire Collective Americas Inc.

Vestiaire Collective Americas Inc.

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Overview

Vestiaire Collective Americas Inc. has a rating of 3.3 stars from 1,762 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Vestiaire Collective Americas Inc. most frequently mention great experience, timely manner, and luxury items. Vestiaire Collective Americas Inc. ranks 3rd among Used Clothing sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 71.8%
Positive
295
Neutral
6
Negative
110
View ratings trends
666
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How would you rate Vestiaire Collective Americas Inc.?
Top Positive Review

“Thanks to Vestiaire I was able to dress in aspirational...”

pedro B.
1/2/25

Thanks to Vestiaire I was able to dress in aspirational brands that were out of my financial capacity or willingness to pay such amounts. It also allowed me to efficiently shop online multiple brands and various styles of clothing. A huge fan of Vestiaire!

Date of experience: 12/23/24
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Top Critical Review

“Despite buying the product at the asking price, it...”

Sean B.
12/31/24

Despite buying the product at the asking price, it took over 1 week to ship. I contacted the seller several times with no response. By the time it was shipped, it was found to be containing mold, so the bag was NOT as advertised.

Date of experience: 12/21/24
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Reviews (1,762)

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Reviews that mention popular keywords

quality control (90) customer service (449) customer support (36) credit card (37) authentication process (37)
Thumbnail of user petram73
Nevada
1 review
0 helpful votes
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April 26th, 2021
Verified purchase

Great service, keeping me informed throughout the process.

Date of experience: April 25, 2021

Thumbnail of user lubowm
Germany
1 review
0 helpful votes
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December 24th, 2021
Verified purchase

So far I never had a bad experience. Always got exactly what was described

Date of experience: December 24, 2021

Thumbnail of user tatyanas48
Georgia
1 review
0 helpful votes
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June 16th, 2022
Verified purchase

Good prices and customer service communication! Will recommend it to my friends!

Date of experience: June 16, 2022

Thumbnail of user anthonys2429
Texas
1 review
0 helpful votes
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August 29th, 2022
Verified purchase

This is my first purchase. Looking, forward to a great time.

Date of experience: August 29, 2022

Thumbnail of user winniew29
California
1 review
0 helpful votes
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April 28th, 2021
Verified purchase

Careful packaging and quick shipping. I love my new earrings.

Date of experience: April 26, 2021

Thumbnail of user rachaelc12
Vestiaire C. – Vestiaire Collective Americas Inc. Rep

Hi dear Winnie, we're pleased to hear that you're happy with your earrings! We hope to see you again very soon, the Vestiaire Collective team

Thumbnail of user saaibaf
Pennsylvania
1 review
0 helpful votes
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March 4th, 2022
Verified purchase

Easy to navigate. And prices are amazing. I will use this site again for sure

Date of experience: March 4, 2022

Thumbnail of user donl395
Washington
1 review
0 helpful votes
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March 7th, 2022
Verified purchase

Easy for shopping online some favor coupons available make customer love it's.

Date of experience: March 7, 2022

Thumbnail of user dominiquea47
France
1 review
1 helpful vote
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February 7th, 2021

J'achète régulièrement depuis plusieurs années des articles chez Vestiaire Collective. J'en suis totalement satisfaite. Les articles reçus sont toujours en excellent état, comme neufs, aussi bien les vêtements que la maroquinerie. Ils sont emballés soigneusement. L'expédition est rapide. J'ai toujours eu des réponses à mes questions posés aux vendeurs. Le service clientèle est excellent.
Merci Vestiaire Collective!

Service
Value
Shipping
Returns
Quality

Date of experience: February 6, 2021

Thumbnail of user patricka305
France
1 review
0 helpful votes
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February 7th, 2021

Depuis plusieurs années je commande des vêtements sur Vestiaire Collective, notamment des jeans. Je n'ai jamais été déçu des produits reçus; conformes à mes attentes et toujours en excellent état. L'envoi est rapide. Les vêtements sont soigneusement emballés. Le site est simple d'utilisation. Des produits de grandes marques à prix vraiment raisonnables.

Service
Value
Shipping
Returns
Quality

Date of experience: February 5, 2021

Thumbnail of user hamiltong22
Colombia
1 review
0 helpful votes
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June 5th, 2024
Verified purchase

Deben agilizar los tiempos de entrega.
Después de que sea pagado un producto, no deberian reversarlo

No me han dado respuesta

Service

Date of experience: May 26, 2024

Thumbnail of user davidd2865
Customer C. – Vestiaire Collective Americas Inc. Rep

Estimado Hamilton,

Le agradecemos mucho que se haya tomado la molestia de compartir sus comentarios con nosotros 😊.

Sus comentarios son muy valiosos para nosotros ya que nos permiten seguir progresando y mejorando la campaña. Tendremos en cuenta su reclamación e informaremos al departamento correspondiente.

Te deseamos un feliz día y esperamos volver a verte muy pronto.

El equipo de Vestiaire Collective

Thumbnail of user vanessap218
Canada
1 review
0 helpful votes
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April 26th, 2021
Verified purchase

Le morceau commandé était de très bonne qualité et probablement neuf! La livraison a été rapide. Le seul point négatif est le coût du shipping et des frais de douanes qui rendent l'achat dispendieux en soi! Sinon, tout était parfait!

Date of experience: April 25, 2021

Thumbnail of user mariab853
Spain
1 review
3 helpful votes
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September 21st, 2020

Falta de ética y reputación por los suelos. Aceptan fotos robadas de productos anunciados en wallapop Por parte de una usuaria que los pública en esta plataforma a un precio muy superior. Ejemplo: artículo *******. He leído que otras usuarias se han quejado y no hacen nada. Tiene más de 100 artículos que no le pertenecen en su perfi

Date of experience: September 21, 2020

Thumbnail of user marial2628
Portugal
1 review
2 helpful votes
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September 9th, 2023

Hoje recebi a bolsa que comprei em segunda mão no Vestiaire Collective. A descrição da bolsa era "em muito bom estado, material de pele autêntica. Vi as fotos "esclareci" positivamente algumas questões com o vendedor e confiei na aplicação Vestiaire Collective, pois parece que quando coloca as fotos já faz uma primeira triagem, a ser confirmada cobrando obrigatoriamente 15€ para o efeito. O vendedor teve de enviar o artigo para o centro de Autenticação do Vestiaire Collective onde permaneceu uma semana, para garantir a sua autenticidade (paguei obrigatoriamente 15€). Essa "garantia" veio atestada com uma etiqueta apensa à bolsa e com o nome de "Pauline", a pessoa que se responsabilizou pessoalmente para garantir que a bolsa era totalmente autêntica e não uma contrafação ilegal.
Porém, depois de pesquisar e mostrar a bolsa a várias pessoas peritas no assunto, confirmou-se que a bolsa parece não existir, o material é tipo plástico duro, o cartão é facilmente reproduzido e não existe nenhuma bolsa com o interior em bege como esta.
Afinal que tipo de autenticidade o Vestiaire Collective confirma pessoalmente com os seus funcionários, cobrando para o efeito?!
Ninguém fala comigo no chat para esclarecer este assunto (fui bloqueada!), não existe um contacto legal ou e-mail com respostas assertivas, nem um número de telefone… nada, só fantasmas.
A quem me posso dirigir se comprei uma réplica? Já alguém passou por isto?! As pessoas têm de ser alertadas para questionarem Tudo e Todos antes de receberem o nosso dinheiro… Preciso que o Vestiaire Collective apresente provas de autenticidade pelas quais paguei. A quem posso recorrer?! Quero devolver a bolsa, como?
Infelizmente há até vídeos no YouTube que confirmam: Vestiaire Collective vende falsificações que eles confirmam como autênticas. Querem que eu devolva a dita contrafação que me venderam para eu colocar à venda na minha conta, e passar eu a ser coniventes com crimes e ilegalidades como ele?!
Mas será que nada nem ninguém denúncia ou controla este sistema tão lucrativamente obscuro?!

Products used:
Roupa, calçado, acessórios…

Service
Value
Shipping
Returns
Quality

Date of experience: September 9, 2023

Thumbnail of user rachaelc12
Vestiaire C. – Vestiaire Collective Americas Inc. Rep

Dear Maria, we are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience
We will keep working to transform the fashion industry by empowering our community of fashion activists!
Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here in our dedicated FAQ article "Contact Us". Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards,
The Vestiaire Collective team

Thumbnail of user lisbetr3
Florida
1 review
0 helpful votes
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June 23rd, 2024
Verified purchase

Espectacular 👌 super complacida la volvere a usar sin duda alguna

Muy organizados y responsables

Reason I chose this business:

Muy serios y responsables

Service

Date of experience: June 13, 2024

Thumbnail of user davidd2865
Customer C. – Vestiaire Collective Americas Inc. Rep

Estimado/a Lisbet,

Le agradecemos por tomarse el tiempo de compartir su opinión con nosotros 😊.

Esperamos verle pronto y le deseamos un feliz dia.

El equipo de Vestiaire Collective

Thumbnail of user walterh462
Switzerland
1 review
0 helpful votes
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September 30th, 2022
Verified purchase

La vente a été annulée sans que nous soyons averti.
Il n'y a pas de N° de téléphone pour vous joindre. C'est vrai, les clients c'est ennuyeux!
Pas content.

Date of experience: August 31, 2022

Thumbnail of user rachaelc12
Vestiaire C. – Vestiaire Collective Americas Inc. Rep

Dear Walter, we are sorry for not being able to reply to you any sooner! If your case hasn't been handled in the meantime, we kindly invite you to get back to our team in Me > Help or contact us on your preferred contact method via our Contact Us article in the help center. Thank you for your understanding.
The Vestiaire Collective team

Thumbnail of user marieevel13
Canada
1 review
0 helpful votes
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May 29th, 2024
Verified purchase

L'échange et l'achat à été très facile!
Le shipping facile et efficace.

Reason I chose this business:

Pour avoir accès à des produits de luxe à bon prix.

Date of experience: May 19, 2024

Thumbnail of user davidd2865
Customer C. – Vestiaire Collective Americas Inc. Rep

Chère Marie-Eve,

Nous vous remercions d’avoir pris le temps de partager avec nous vos retours 😊

Nous espérons vous revoir très vite et vous souhaitons une excellente journée!

L’équipe Vestiaire Collective

Thumbnail of user andrannel
Canada
1 review
0 helpful votes
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May 19th, 2022
Verified purchase

Vous m'avez remboursé rapidement un achat, qu'un vendeur ne vous a pas expédié, vous m'avez aussi donné un autre code de réduction et j'ai fait un autre super achat. Merci

Date of experience: May 19, 2022

Thumbnail of user chantalc68
Martinique
1 review
0 helpful votes
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August 19th, 2022
Verified purchase

Le colis a été livré avant la date annoncée et cela malgré les océans et les kilomètres à parcourir…
Très satisfaite

Date of experience: August 19, 2022

Thumbnail of user peterm3140
Germany
1 review
0 helpful votes
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November 23rd, 2023

Kein Richtig kontrolliert,nun durch Foto auf Web vom Verkäufer. Kein Rückgabe möglich weil der hatte Foto überprüft!

KATASTROPHE!

NULL STERNE

Tip for consumers:
Bitte vermeiden Sie das Web Seite ,es gibt's bessere und sichere Web Verkäufer

Products used:
Jacke

Date of experience: November 23, 2023

Thumbnail of user rachaelc12
Vestiaire C. – Vestiaire Collective Americas Inc. Rep

Dear Peter, we are sorry for not being able to reply to you any sooner! If your case hasn't been handled in the meantime, we kindly invite you to get back to our team in Me > Help or contact us on your preferred contact method via our Contact Us article in the help center. Thank you for your understanding.
The Vestiaire Collective team

Thumbnail of user vanessad255
Peru
1 review
0 helpful votes
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September 17th, 2021
Verified purchase

El articulo esta muy bueno y si tenían una pequeña falla, el equipo de vestaire me la hizo saber muy amablemente y ofreciéndome soluciones

Date of experience: September 17, 2021

Thumbnail of user laurencew61
Switzerland
1 review
0 helpful votes
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August 11th, 2022
Verified purchase

C'est ma 1ere commande, comment puis-je bénéficier de votre remise? Est-ce trop tard car j'ai déjà acheté l'article?

Date of experience: August 11, 2022

Thumbnail of user pilars22
Mexico
1 review
0 helpful votes
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August 30th, 2022
Verified purchase

Puse el código de descuento que me enviaron WELCOMEUS por comprar la primera vez y en el pago no se ve reflejado!

Date of experience: July 31, 2022

Thumbnail of user davidd2865
Customer C. – Vestiaire Collective Americas Inc. Rep

Dear Pilar, we kindly inform that the WELCOMEUS has been indeed applied successfully on your order number 61170911. You'll be able to verify this on your order summary. Thank you for your attention,
The Vestiaire Collective team

Thumbnail of user lesliea383
Kentucky
1 review
0 helpful votes
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April 20th, 2022
Verified purchase

Muy buena página es la mejor que he usado! Muy responsables y amables gracias

Date of experience: April 20, 2022

Thumbnail of user robertoj45
Florida
1 review
0 helpful votes
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June 6th, 2022
Verified purchase

Muy buena la aplicación. Es un servicio excelente. Gracias por todo

Date of experience: June 6, 2022

Thumbnail of user nancya734
Canada
1 review
0 helpful votes
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February 11th, 2021
Verified purchase

Rapide, très heureuse! Du début à la réception avec suivi impeccable a chacune des étapes.

Date of experience: February 11, 2021

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