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Vestiaire Collective Americas Inc. has a rating of 3.3 stars from 1,762 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Vestiaire Collective Americas Inc. most frequently mention great experience, timely manner, and luxury items. Vestiaire Collective Americas Inc. ranks 3rd among Used Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Best shopping experience ever! Safe and secure website, fast shipping and great customer service. I had a question and opened a "chat", I was expecting a long wait time but took less than 2 minutes from start to finish. Also, they inspected the purse and gave me a certification of authenticity. Thank you!
The headline on their website clearly states "10% off your first order" without any asterisk, terms and conditions, or a link to view any limitations. My order total was $2684.69 and they only applied $50 off, which is clearly not 10%. Their customer service later said this offer is "capped at $500", but that doesn't appear anywhere that the buyer can see. This is clearly false advertising, misleading and shady business practice!
Thanks to Vestiaire I was able to dress in aspirational brands that were out of my financial capacity or willingness to pay such amounts. It also allowed me to efficiently shop online multiple brands and various styles of clothing. A huge fan of Vestiaire!
Date of experience: December 23, 2024
Despite buying the product at the asking price, it took over 1 week to ship. I contacted the seller several times with no response. By the time it was shipped, it was found to be containing mold, so the bag was NOT as advertised.
Promptly addressed my concerns, but problem is with the seller.
Daughter suggested it.
Date of experience: December 21, 2024
Dear Sean,
Thank you for sharing your feedback with us.
We are really sorry to hear about the delay in shipping your item, and the fact it was not complaint.
In this case, we kindly inform you that the seller has 7 days after confirming an order to ship it. If not, the sale will be automatically cancelled by our system.
After further checking, regarding the Juicy Couture Leather handbag (ref. 50452554) we kindly inform you that as the item is found as not described, it was returned to the seller and order was cancelled, as a result of that your refund has been issued under your account 20/12/2024, please note that it will be reflected within 5 working days.
Due to this cancellation, you can be sure that it will negatively affect the seller’s performance.
We hope you find a similar article on our platform.
Thank you for your understanding.
Kind regards,
The Vestiaire Collective team
Seller shipped item on last day before sale would be automatically be canceled. Now, Vestiaire keeps telling me there's a problem, but won't tell me what the problem is or when (or if) I can expect to receive the item.
*I paid immediately and completed all customs paperwork.
Vestiaire charges a fortune for their "services", but so far they have not earned those fees.
No answers to my questions.
I found an item I wanted. But now, would just wait for it to show up on another resale site.
Date of experience: December 18, 2024
Dear Suzanne,
Thank you for bringing this matter to our attention.
Upon verification from our end, we found that the item Louis Vuitton Keepall leather 48h bag was shipped out from our warehouse to you. Upon following up on your case, we discovered that the US Customs requires an importer number from you in order for the courier to deliver your item.
We understand that you have already filled out the form, and it has been transferred to the transporter. We would like to inform you that we are personally following the progress of this inquiry, and we will keep you updated via email as soon as there is any available feedback. We hope this item will be delivered to you soon.
We kindly ask for your patience and understanding during this process.
Thank you for your cooperation.
Kind regards,
The Vestiaire Collective Team
Absolutely seamless purchase! Love that you can make offers as well to the seller. Love my purchase as well, and that they to ensure it is authenticated! Which to me, adds an extra layer of security and knowing that the item you have purchased it an authentic item as well.
I chose them, as they did have the handbag I wanted at a great price and in absolutely great condition!
Seamless transaction as well. Great place to purchase luxury items and also sell your luxury items as well!
Date of experience: December 6, 2024
Dear Michelle,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
This was my first time shopping on this site. I was shopping for my granddaughter. I have purchased for her in the passed LV bags. I have not bought overseas before and was not aware of the custom charges. I was a bit surprised!
My granddaughter found the site..
Date of experience: December 21, 2024
Dear Lyndee,
We thank you very much for taking the time to share your feedback with us 😊
We understand your concern regarding the customs fees. Please be informed that the price detailed of your item are visible during your checkout process. You can as well review this process in our FAQ here: Help Center > Buying > Checkout & Payment > Customs, Fees & VAT.
Thank you for your understanding, we remain available should you require further assistance.
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Excellent customer service as always. There was a discrepancy with my order, Vestiaire immediately reached out to me. (Seller had already communicated with me, so it was not an issue).
But nice to see Vestiaire had my back.
Lovely clothes, good prices, and not adding to fast fashion landfill.
Date of experience: December 26, 2024
Dear Member,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Vestiaire Collectives is the best! I discovered it a month ago and am absolutely obsessed! I bought my first Manolo Blahnik's my first Christian Louboutin's! I never knew what it was to have luxury brand shoes. I thought shoes are shoes! What a rude awakening! I just never know better until now. I love that I get to buy them in great condition some new at great prices from some fabulous sellers! The process is seamless and customer service is amazing! This is a five stars experience across the board!
Excellent customer service and support. Quick clear responses. Regular communication and resolution!
The inventory of shoes was a dream!
Date of experience: December 7, 2024
Dear Elle,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I have not received my item. The item has been returned to the sender and customer service representatives are refusing to give me my money back. I needed it for a specific occasion and that occasion has now passed. I don't want the item resent, I want a FULL REFUND.
Date of experience: December 14, 2024
Dear Raniya,
Thank you so much for bringing this to our attention.
We are really sorry to hear that you have not received your item yet.
After further checking, regarding the Chanel Boy leather crossbody bag (ref. 49136419) we kindly inform you that the carrier has requested some documents from you for successful delivery of your item, however, as you were not able to send it, the item was returned to us and relisted under your account.
In this case, please be assured that that once the item is sold then shipped, your payment will be issued under your account the next working day, this will have a very good impact on your profile as a seller.
Thank you for your understanding upon this matter.
Should you need further assistance, please let us know.
Kind regards,
The Vestiaire Collective team
I was very excited to have found a jacket I have been looking for for a long time. I did not know what to expect from the shipping since it was coming from another country but I took the plunge. And then I received a cancellation email. I am confused as to why. I have used other secondary sales platforms and this has never happened. It was canceled by the seller for not having the item, then there should be a feature for sellers to switch the items the have listed to "not sellable" or to be deleted.
This was my first experience with Vestiaire and I can't say it makes me want to shop here.
Date of experience: December 22, 2024
Dear Samantha,
Thank you for your feedback. We apologize for any inconvenience caused by the cancellation of your item, especially knowing it is your first order on our platform. We truly understand your frustration and empathize with the situation.
Your satisfaction is very important to us. As a reminder, sellers are given a 7-day window to ship your order; otherwise, it will be canceled automatically. In this case, the seller failed to ship the item on time as they no longer had it available.
We appreciate your suggestion regarding the ability for sellers to mark items as "not sellable" or to delete them. Currently, once an item is sold, no modifications can be made. It is the seller's responsibility to ensure that the item listing under their account are available and ready to be shipped once sold.
Each listing should reflect the availability of the item. Please note that cancellations negatively impact a seller's rating and may lead to restrictions on their account activity. We strongly discourage this practice to avoid cancellations.
Thank you for your understanding. If you have any further questions or need assistance with anything else, please do not hesitate to ask. We hope to better serve you in the future.
Best regards,
The Vestiaire Collective team
This was my first sale and on any new platform you always wonder what the next steps are. The instructions were very clear how to send my item to New York for authentication and then they shipped it off to the buyer. It was a seamless transaction.
It’s a platform for high-end items.
Date of experience: November 23, 2024
Dear Jane,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
The experience is so disappointing the quality of the product is so bad I paid money to get something valuable and I received a pice of garbage, the pictures didn't show the actual condition of the bag and what your website did is put it on my page to sell it. I doubt it that any one would buy this garbage I got scammed and I'm not happy with this experience at all
So bad and unhelpful at all you guys are scammers
It’s a scam website I doubt myself to get anything from this scam website
Date of experience: December 18, 2024
Dear Christine,
We thank you for taking the time to share your feedback with us.
We understand your disappointment, and we are truly sorry to hear that you have not received the expected support from our teams! We regret that the quality of the product did not meet your expectations and that the pictures did not accurately reflect the condition of the bag.
Upon reviewing the order number you provided, we found that the item has not been delivered yet and is still with the seller. To investigate this case further, could you please provide the right order number of the item? This will help us address your concerns more effectively.
We are also available on the chat in the app for any additional assistance you may need. Thank you for your cooperation and understanding.
Best regards,
The Vestiaire Collective team
Provide a downloadable authentication certificate with the recipient of every purchase of the purchase is a named designer. The extra fees customers are charged for trust etc. should at the very least include a certificate.
I cancelled and ordered post an issue report and within minutes I actually changed my mind. Unfortunately Vestiaire Collective was not able to undo this change (even though it was within minutes) and now I have to wait for the seller to receive it back and repurchase. The process should be to allow the seller to guide your team who may not be experts in vintage watches on how to test finicky vintage watch brands such as omega, Rolex etc. Knowing how to test old dials should be mandatory or there should be a team that understands how to use them and test properly as it can be a bad reflection on the seller and that is usually not the case at all, it’s understanding how to test and use vintage and antique watch brands and dials
I chose this shop because I know it goes through authenticity processes, the amount of items and variety is exceptional and I like the rules and safety protocols this company provides
Date of experience: November 25, 2024
Love everything! Great prices on high-end, designer & luxury pieces. Easy purchase and return process. My favorite place to splurge and still save money.
The items are vetted and certified name brand.
Date of experience: December 14, 2024
Dear Pamela,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Looking through the extensive listing of Prada was easy and there were so many I loved, until I found the perfect handbag in the perfect color. I have never splurged on something something so expensive just for me, but I am so happy I did and I will be proud wearing it.
My daughter had a handbag when I came to visit and I thought it was a fake and she told me it was 100 per cent real and she showed me the site and I fell in love with so many different styles, but what I purchased is PERFECT!
Date of experience: December 23, 2024
Dear Carole,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Excellent transaction. The handbag was carefully inspected & authenticity confirmed, so I felt like I had a team of experts on my side to ensure I was receiving what I'd paid for!
Previous experiences.
Date of experience: December 14, 2024
Dear Allison,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
So far the app is easy to use. Just a little confuse about how it works when multiple offers are received and if it's ok to accept all and whoever completes the purchase is the one who gets item?
Date of experience: December 20, 2024
Dear Ana,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
This was my time ordering on this website and very pleased. The boots arrived quickly and in great condition, I will recommend them to family and friends, thanks!
Date of experience: December 18, 2024
Dear William,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
So far, my shopping experience has been very good. The delivery times are a bit long, but it's understandable since the items come from another country or continent. A very good app for buying clothes.
Date of experience: November 2, 2024
Dear Jorge,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
The process was smooth and effortless. You can trust the service and make purchases with confidence. I especially appreciated that the delivery required a signature, which was automatically handled.
Designers that are offered and many items include originally packaging.
Date of experience: December 22, 2024
Dear Melody,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Vestiaire does a good job of managing purchase; authentication and delivery of a purchased item. They've improved their process over the past few years.
Selection and sometimes pricing. They offer an array of items of clothing and accessories not often seen on other sites.
Date of experience: December 14, 2024
Dear Gail,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
The item was as expected and accurately described. The shipping time and cost was longer and more expensive than I would expect- over $20 for shipping on an item domestically (US to US) to arrive a week later (product was already at the Vestaire warehouse)
The item was exactly what I was looking for- Ty to the seller.
I’m selling on there.
Date of experience: December 18, 2024
Dear Tina,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I was looking for an usual shoulder bag and found a gucci purse in my price range that popped. Transaction was easy and the item was as represented. I got the item in a very short time.
Always can find quality designer items at great prices with diverse selection. I can always find great bargains whenever I visit the site.
Date of experience: December 21, 2024
Dear Donna,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Physical authentication for $15 is great. The ability to negotiate (unlike The Real Real) is a plus. I also love the eco-friendly ethos of the company
Physical authentication, ability to negotiate, values of company
Date of experience: December 26, 2024
Dear Paul,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I originally bought the same bag from Rebag but it was not in as good of shape as the one I ended up really wanting. When I went to Rebag to ask about a possible exchange before the bag was even shipped they told me they couldn't do that so I had to cancel the order and wait for a refund to my affirm account. I wanted the bag as soon as possible and I found it on Vestiaire Collective and was able to use Klarna instead of affirm. This helped quite a bit and the shipping only took about a week and a half. The bag was in fantastic shape when I got it and the only imperfection, which was shown in the listing, easily wiped off with my finger. So now it's perfect and I'm glad I was able to use Vestiaire Collective!
I was able to find the same bag I wanted and use Klarna instead of Affirm
Date of experience: November 25, 2024
Dear Brady,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
This shopping platform is excellent for luxury goods! I have been very impressed with their integrity for sellers/buyers and scrutiny of goods being sold.
Immediate response and resolution.
Looking for a reputable luxury shopping platform.
Date of experience: November 22, 2024
Dear Kelly,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Buy, Sell, Share
The top site for buying and selling luxury pre-owned fashion.
Discover 30% - 70% off original retail price. 100% of items are curated before going online and once sold, are checked over by our team of quality control experts!
Dear Pedro,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team