VitaGlo

When I first ordered from Vitaglo, I was happy at the discounted prices. The website is largely useless unless you know exactly what you want, but I was looking for a cheaper price than Amazon so it sufficed. I ordered 8 items and they arrived only a few days late - or rather, a week after a phone call requesting shipping information.

That's when they proved they are 30% discount in prices, 90% discount in quality of service. They shipped me 5 out of 8 items, 2 of the 3 said "back order." I called them and they said they'd shipped one out and the other they would refund because it was discontinued. I asked about the eighth item. They said they would look into it and call me back. I'd like to note I was on hold for 10 minutes, except "on hold" is setting their phone down and walking away from it. Periodically one of the two people would pick it up and then set it quickly down. Note that there are only two people, and almost everything goes through one, so don't think this is customer Russian roulette.

They never called. Two weeks later I emailed them. One week later, no email. I called them and they became upset that I called them, told me they'd handle it immediately, and then pretty much hung up. They don't like to talk much and they don't like waiting 30 seconds on you (seriously, I told one of them the page was refreshing and they put me "on hold"). The guy even told me that I was calling just to be mean before hanging up. Really, asking you about the missing item is "just being mean"?

Guess what? No phone call. I was hoping to be a regular customer because the $5/item savings can add up, but I'll pay $10/item extra to never have to experience their rudeness and refusal to acknowledge a problem. It was the cheapest item on the list - if they thought I was the kind of person to try and rip them off, then wouldn't I have gone after the item substantially worth more?

Should have read the hundreds of negative reviews on vitaglo before I bought. Most were 1 star because you couldn't choose NEGATIVE stars.

Their site showed BWC Maximum Face Cream as ORGANIC. Wow, I thought, I'll buy from them this time to get organic. Came non-organic and different than my usual jar.

Also ordered 2 standardized herbs. Nature's Way black cohosh came. The other was switched to Solaray ROOT and was not standardized.

I first called about the cream; on the phone, the man who answered gave new meaning to the term "rude." He said the UPC was the same, so the maker must have changed it!

They emailed me and asked me to call about my order; same rude reception and he said I had to call back to speak to a woman who handled the product.

When I did, I told the man about the switch to not standardized Solaray; he said Nature's Way discontinued what I ordered. He never emailed to tell me that - I could have looked elsewhere.

He put me through to the woman I was to get help from; I would have thought it could not be possible that 2 at the same company could be so rude, but I was wrong.

And all those reviews that said the same thing, WERE CORRECT. Go somewhere else.

Credit card charged but no product deliver. Difficult to get customer support. Still waiting for refund after 1 month.