Ordered in April and still haven't received my parcels which are already past due delivery date.
Emailed multiple times and only once have I had an email back. The email told me to wait and said that they can't do anything about the items if I havent recieved them.
Apparently one of my parcels have been delivered when in fact is no where to be seen. Been in touch with the post office and they say that there is no sign of a parcel in my name.
Requested a refund and has been rejected.
I will be taking this further as I have lost a lot of money.
I ordered 2 tops. Both 2 sizes above my usual size. I'm usually a medium-lg (us) I ordered 2xl just to be safe.
Both shirts arrived and would not fit my 12 year old niece, who is petite for her age. Definitely no where near 2xl, no refund was offered, no chance to return or exchange. Will not waste my money here again
Order fulfillment was excellent and very easy to work with.
I rarely order home decor online because of shipping expense, but this time thanks to great prices I received quick delivery and product in great shape.
AVOID at all costs, promised a full refund if you download the app. Absolute rubbish they claim I've been refunded my bank says different, 9'items ordered all delivered separately the first one refunded the other 8 refused I guess that's what 100% refund meant! The first parcel! Quality is appalling, sizing nothing near realistic, fabric like the cheapest fabric you've ever seen, don't wear near a naked flame you'll burn to the ground within seconds. Asked to cancel the order many times, many times ignored, asked for a refund numerous times also ignored. I've read the reviews and wished I had before spending £120.00 recommend to friends before Christmas i had to inform them all to steer clear after my first order arrived. Everything arrived over 3 weeks advertised and no covid can't be blamed! They are a set of cowboys using pictures of the real McCoy and innocent people are falling for it, trading standards need to intervene ASAP before anyone else looses hard earned cash. My name is Emma hamilton and of you need proof of my review get in touch and I'll show you the proof of the shoddy pile of crap taking up floor space in my house. If you still invest your money after reading this you have no one to blame but yourself YOU HAVE BEEN WARNED.
It has been my first experience with Vova and the best I have come across online. I ordered for a mens fashion wearable and it was delivered 2 days earlier than their maximum delivery time. The product was of the highest quality at the best price. I love you Vova.
I ordered 10TB external hard drives and was sent three hard drive enclosures instead. Whilst the listing states this is a 10TB working hard drive, since my purchase the listing small print has been changed to say that they include no memory. Due to thier t&c's I am only entitled to a partial refund as they only offer this on items different to described. Also charged import fees for items I have no use for! Avoid!
They also contacted me outside of another review site to try and coerce me into removing a bad review, saying they would only refund me if I removed the bad review. Fortunately PayPal refunded me the payment otherwise I may not have got my money back!
Used several site's until now, but, in my opinion Vova is the best... nice price's, good quality, for me these are the requirements when i search for a specific product. So, for sure i will recommend it, and i will use it in the near future.
I have occasionally purchased items.
But received not them, attractive cause they are free shipping. But I feel it is a scam, as you are unable to speak to anyone, track your order, you dont get acknowledgment when you place an order.
Or cant even review your order, as sometimes you do forget what you have ordered.
I think they are a scam!
This is a site to recommend for the online shoppers out there, easy to transact and many cool items to choose from. Items are really sold at a fair price and have quality to come with it. Thanks for the wonderful experience!
Used Vova for few times and I really liked it, very satisfactory especially the prices are very attractive. And when there is flash sale it is even better.
Platform is very user friendly easy to navigate and filter products.
Genuinly trying to contact with Vova, because my account was flagged as risk and I cannot make any orders at all. Just expecting them to explain or find a soliuton to this, but no, they just report the review for some stupid reason and does not contact me at all. Be Aware Buyers.
Buy in Vova has been one of my best experiences in online shopping, customer service is very personalized, always has events where I have participated and won prizes in other shopping platforms are worth a lot of money and Vova I have purchased for free. The orders I've made have always come to me in the time indicated by the sellers
I love the top they delivered to me because it fits me well. Just be sure to choose the right sizes and you will never be disappointed. I will never hesitate to order my tops, shoes or whichever from this store.
My order never arrived, requested a refund and declined asking me to wait a little longer. Which I have and still nothing, suddenly all emails I try to send are being rejected. So no item and no refund.
I ordered surprise box. It never arrived and it saying that has been delivered. I tried to ask for refund they not giving it. And there's no customer service to contact straight away. I will never use it again. Scam
I had been looking for a good online store for a long time. Then I visited Vova online store. Vova is just "THE BEST" online store forever. All the products come on time and in the best shape. I will definitely be going back to this store to see whatever fun paid things they have.
I have been looking for a good online store for a long time. Vova is just "THE BEST" online store ever. All the products come on time and in great shape. I will definitely be going back to this store to see whatever fun paid things they have.
I absolutely love this app!
I absolutely love this app! It's great, so much and more to choose from.
I've been using vova for a few months now and have received many items in perfect condition that's why I'll keep shopping to
I placed an order on 24/09/2019, uploaded the photo as requested, order still pending. I have sent 3 emails to customer care with no response. This my first order so not a good experience, I just need someone to move my order on or give me an update.
This is my first time experiencing the best customer service. I called vova's customer support to check on my order and got an amazing customer service. I would say that out for 10 being the highest the service that I got is 11. I was able to get my order and that is more than what I expected. I love VOVA will shop again.
They sell counterfeits of poor quality at the price of originals and put in the ad that it is original! When the client realizes it, he tells him that he has to pay the shipping costs when the fault has been that of the store, in my opinion he is committing crimes because they sell counterfeits and there is no remedy!
Answer: You can test it on Vova. If we can't ship to your country, you will receive related message
Answer: No they are not. They will stonewall you whenever possible if you try to get a refund... if you can find the button "request refund" or the damn chat button Seriously good luck with that because whenever you need it, it magically disappears
Vova has a rating of 3.3 stars from 242 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Vova most frequently mention online shopping, good quality and great experience. Vova ranks 26th among Marketplace sites.