Fandango at Home (formerly VUDU)

I've been pleased with the quality of digital movies I've purchased on Vudu. My only real complaint is the closed captioning, which I depend on. On many of my titles, the captioning comes and goes. On one title, it's up to a minute out of sync, a permanent condition for which there is no fix. I'm resigned to this. I delete and refresh my Vudu channel on Roky occasionally to improve its reliability, but that offers only temporary improvement. Assuming prices are the same or similar, I prefer now Apple TV Plus when buying digital content.

The service is perfectly fine (although no significant advantage over Amazon) until something went wrong with a billing issue. Then the wheels fell off. Our bank saw a repritive change (that was legitimate) and bounced the charge. Now, if this happened at Amazon, the access to that particular purchase would be removed - they would say there was a problem with the collection of payment. But Vudu suspends the entire account without notification or even a good process. They then make it your problem to get access back.
That brings you to support - which as many point out is woefully unresponsive. If you are going to shut down someones access to something they have BOUGHT you need to be very very good at getting them back up again. They don't really seem to care - it's your problem. Hint, it's their problem.

Don't count on your. 99 first rental. Vulu will invalidate your account when you set it up, then have you reset your password, then say you don't qualify for the discount because you already had an account. After setting up my account and everything being validated, Roku refused to accept my login, and stated there was no credit card on file - even though I was looking at a screen that said it was perfect. Vulu, after 45 minutes on the phone, reset the account but said there were duplicate accounts, and didn't honor ANYTHING they represented. Fail on the user interface, fail on the online, fail on the customer service. All for $2.00. Can't get worse than this.

All I was trying to do was download a digital copy of a dvd, and it made me use VUDU. So I have to go onto vudu and create a vudu account. Then I have to give them my credit card information. Then after struggling for 10 minutes trying to figure out how to watch my movie, I find out I have to download the vudu app. Then the VUDU app won't let me log in. Finally after half an hour, I'm able to download my movie. All this bull crap, just to download a simple digital movie.

If you are looking for the most clunky, expensive, and under performing website for entertainment, look no further. Shills will laud its benefits on here, to dilute the complaints. Beware that Walmart has done an about face with this pile of crap of a website. Now, you can have the worst of Netflix, Amazon, or Hulu, for twice the price. If this bodes of the powers that be in Walmart who are running the business... they will be gone in about ten years. By the way, TUBEPLUS is free... tubeplus dot com that is... (use Adblocker if you use it) and tube plus gets ALL the TV shows and most of the movies offered on VUDU... for free. FREE!

It is so frustrating to sit there and watch the screen jump syringe consistently. Terrible and a lack of integrity to even take people's money!

If I could give them no stars I would! They wouldn't refund me for my 5 year old purchasing Trolls world tour for the second time because they said they told me to set up parent control but I wasn't even aware of the past interaction for that refund so they were no help at all! I believe they may have talked to my sister who was watching my daughter. She had to talk to them so I wouldn't find out my daughter bought movies or shows! I'm highly upset because the trolls movies was 20 freaking bucks and this the second time it was purchased! The worse part is she didn't even watch it! They won't help and basically said they told me to set up parent control! They definitely lost one valued customer & I will for sure let my family, friends, & anyone else who uses them or want to not to USE VUDU PERIOD!

Bought a new movie release, Argylle, but the movie does not play. I keep getting errors that the movie cannot play. My advice is to purchase movies from another provider.