Fandango at Home (formerly VUDU)
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Fandango at Home (formerly VUDU)

How would you rate Fandango at Home (formerly VUDU)?
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Massachusetts
1 review
7 helpful votes
Follow Natasha G.
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I couldnt watch the film i ordered due to server issues and connection issues; we ordered a film on the evening of 17 th, the movie was too long and we decided to finish watching it on the 18 th. At about 8 pm on the 18 th we tried to get vudu going and the network/ server error popped up 4 times, by the time that issue was resolved it told us we have 13 minutes left to finish watching the film ( of which about 50 minutes we yet didn't see). Then server issue came up again and then we couldn't play the film at all because the time has elapsed. Either its some elaborate scheme or total and complete incompetence: but when i called: someone named DeeDee was trying to convince me that we watched the film all the way through. VUDU customer service wasnt in our living room on the evening of the 17 / 18, and trying to convince me that we watched the film isnt going to work. AND I WAS TOLD APPARENTLY THAT THE COMPANY DOESN'T HAVE MANAGERS?!
THEY HAVE THE WORST DAMN SERVICE I HAVE EVER ENCOUNTERED!

Date of experience: June 19, 2012
Pennsylvania
1 review
2 helpful votes
Follow Hannah R.
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NOT ONLY DID IT CONSTANTLY BUFFER BUT THEY SAID I WOULD HAVE IT RENTED FOR THIRTY DAYS AND NOW ITS GONE THE NEXT DAY IM PISSED! DONT WASTE YOUR MONEY

Date of experience: March 30, 2020
South Dakota
1 review
0 helpful votes
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Upendosaidi444
March 8, 2023

To open google play and to open all the apps and Roblox because I want to play Roblox I need help to sing in all movis apps

Date of experience: March 7, 2023
Michigan
9 reviews
61 helpful votes
Follow Bobbi R.
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So in my never ending quest for the best movie site, I bring you vudu.com. I love the HD quality that they offer. This works with the pc, PS3, and any TV, Blu-ray, or media devices, like Boxee, that have it installed.

I tried this on my pc and on my PS3 and it worked great. The really nice thing was I got a free credit to try any movie rental on my pc and a separate one to try out on the PS3. I was able to see it works, and I got to see a movie I really wanted to see. They work with the credit system, no subscription.

You associate your debit or credit card with your account and that's where you are charged for purchases/rentals.

I actually tried this site out a few months ago. What brought me back is the fact that Walmart is partnering up with them to offer streaming movie rentals from the Walmart site. Yes, Walmart's streaming video rentals. Once I saw that Walmart was starting to offer online rentals, I had to check it out.

Vudu rental/purchase policy:

"If you purchase a movie, it is stored permanently on your box. If you rent a movie, it remains on the box unwatched for 30 days. Once you press play, a 24 hour viewing period is initiated, after which your rental will expire. Within that 24 hour period, you can watch the movie as often as you wish. You may also find movies from independent studios that allow you a 48 hour period to watch the movie. After a rented movie expires, you may extend the rental for a discounted price on most of our titles. This option is available for 7 days following the expiration of the original rental."

Prices are pretty reasonable, and if you are able to stream it, with the bandwith you have, and the movie deserves it (because not all movies do), the HDX movies look and sound awesome!

For a typical new release-

To rent:
$ 5.99 for HDX
$ 4.99 for HD
$ 3.99 for SD

To purchase:
$ 19.99 for HDx
$ 19.99 for HD
$ 14.99 for SD

They also have rental and purchase deals on older movies, but I really didn't see anything jump out at me. Walmart is offering 2 days for $2 for some "older" movies. Some of them date back to the early 1900's, and I'm not joking.

Date of experience: July 26, 2011
Michigan
1 review
2 helpful votes
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After a year of BS over 1 movie and wasting TIME of time I have realized VUDU customer service SUCKS

Date of experience: July 6, 2018
Wisconsin
1 review
3 helpful votes
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Buffer
August 12, 2016

Buffer buffer buffer not much more to say. Vudu is $#*!. I'll stick to Netflix and amazon.

Date of experience: August 12, 2016
New Jersey
3 reviews
82 helpful votes
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Good app
September 15, 2015

Great place to view online movies. Also has a good app for the ipad.

Date of experience: September 15, 2015
Virginia
3 reviews
1 helpful vote
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Divergent!
May 31, 2015

I really loved the movie, great characters, intriguing storyline and very interesting environment.

Date of experience: May 31, 2015
West Virginia
10 reviews
24 helpful votes
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BEWARE!
July 18, 2015

This company is owned by the greedy family who owns Walmart.

Date of experience: July 18, 2015
Oregon
10 reviews
3 helpful votes
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Find current movies
August 1, 2015

Great site that use in from my roku.
And prices are reasonable

Date of experience: August 1, 2015
California
26 reviews
23 helpful votes
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Yes!
October 16, 2015

It's worth using and getting movies on this--their preview mode is terrific!

Date of experience: October 16, 2015
New York
1 review
0 helpful votes
Follow Regina g.
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I didn't have one problem with Vudu, and I wish vudu never left. This fandango at home company is the worst, horrible customer service and doesn't care about fixing issues, nor do they care about they're customers. Fandango deactivated my vudu account. I lost every movie in my library and they refuse to fit the issues. I had close to 80 movies.Thats money wasted. They tried to tell me I just created my account but I showed them proof, I had my email address for years. They still haven't retrieved my movies nor gave me credit to buy them again. This company should be boycotted. People stop using them. This company is horrible.

Date of experience: February 27, 2025
Virginia
3 reviews
1 helpful vote
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No Customer Service
January 26, 2025

I rented "Wings of Desire" and it was in German with no subtitles. I applied for a refund and got a case # and no reply. Escalated to PayPal and they didn't reply to PayPal either. Took me 4 weeks until I got my money back. A silver lining was that Vudu charged $6.99 and I saw it on Prime for only $3.99. What scum!

Date of experience: January 25, 2025

Overview

Fandango at Home (formerly VUDU) has a rating of 1.3 stars from 364 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fandango at Home (formerly VUDU) most frequently mention customer service, credit card and digital copy. Fandango at Home (formerly VUDU) ranks 321st among Movie sites.

service
64
value
62
shipping
17
returns
30
quality
52
+46