Fandango at Home (formerly VUDU)

Wonderful at first until a purchase I did yesterday at Walmart. Walmart and Vudu have a collaboration when you buy something from Walmart you should be able to watch your video instantly on both Walmart/Vudu or Vudu itself. Both company's have been giving me the run around and pointing their fingers at one another as to why I can't watch my purchased movies. Frankly this is ridiculous, I emailed proof of my purchase and a pictures showing Vudu that in fact I have bought the items and picture showing they have taken it out of my bank account and even a picture showing that it is suppose to be watched instantly. Why are they now dodging me and shoving me under the rug? It's because I guess a buyers satisfaction is not on their top priority list.

The site allows users to "download" digital copies so you can watch them offline... Well what they don't tell you is that all of the media is restricted and cannot be accessed without their app. Regardless of whether you are using the online app or the offline app, it rarely works. I purchased HD copies and could only watch them in standard definition. Even with the standard definition it continuously had problems. Worst purchase ever...

Their customer support is beyond terrible when it comes to gift cards. There was an error of $500 that was charged to my debit card. I contacted them within one minute of the purchase to try and fix the error. I have spoken to their customer service and they assured me that the gift card department knows of my refund request, yet no one has contacted me. This happened once before and they just don't respond. I will NEVER purchase gift cards from this company again! I'm sure to them $500 is no big deal, but to me it's huge. And apparently it is to them as well actually, since they refuse to give it up. This company will take your money and refuse to provide any assistance when an error occurs. Buyer beware!

I use The Chrome Browser and VUDU ads are always popping up offering special prices on some titles. When I click on the ad and goto the Site I don't see the same pricing available. I sent Customer service an inquiry about this and they claimed they can only honor prices on their own website and not ad's on Third party sites like browsers. That is just plain old bait and switch and false advertising as far as I'm concerned. The service itself is not that great anyways and I won't be using it.
Walmart has to be losing money big time on this terrible service.

I've used Vudu for several years, but suddenly several of my movies disappeared. Turns out they were removed retroactively because the purchase email didn't match the Vudu account email. Apparently Vudu doesn't realize that some households use more than one email address. Their support is horrible, I emailed and was told they would reply soon. Over a week later I still had not received a response so I finally called and was on hold forever before I finally talked to someone who said they couldn't help me.

I can stream hd and uhd on amazon, netflix, hbo now, showtime, youtube. But i can't make it 15 min sometimes into my movies before it gives me a network error. I transferred 50 movies to digital from disc and i can't watch any of them because vudu streaming is messed up. They are the only service that i have trouble with. I do not recommend this service for anyone. Internet speed doesn't matter. I have 30 mb download and it still doesn't work. Broken. Don't waste your money.

Wow, reading the other reviews, I almost feel guilty.
I've never had a problem with the site. Maybe it's because I have Dish? I don't know, but we've watched all of the Walking Dead, Once Upon a Time, The Following, Blacklist, ect, all with no issues at all. It seems I'm certainly the exception to the rule here! I've Always had problems with Hulu, never with Vudu. Go figure.
My only complaint is the sites UI. Really confusing, difficult to store the movies, and shows you want to watch. I put them in my "Wishlist," which seems to work. Well, anyway, I've not had a problem, so take it with a grain of salt if you wish. Good here.

I will not use vudu any longer for digital downloads. I have put all my movies there after purchasing the bluray, looking for easy access, in one place. When I try to download to my iPad, it's impossible. It will go to 99% and then fail. Others are having the same problem. I've also tried to use the disc to digital conversion and it stops at the final step and says try again later. I've contacted them twice about this with no response. When I've clicked on adding further information to the incident report the website goes crazy. My movies are going to iTunes from now on. I have absolutely no problem with downloading there.