Fandango at Home (formerly VUDU)

Login server has major issues, and tech support fails to respond to numerous requests for assistance. Call support line and they will put in an hour-long queue … and then disconnect you before you can speak with anyone.
Same thing happens when using their online real-time support system.
Email requests are ignored. It's as though they get a perverse pleasure from screwing with their customers.

They cut the PS 4 platform only allowing on PS 5. Talk about double dipping. Loyal customer for years. Not any more. They went as bad as their movie theaters

My account got hacked on Jan 3rd and someone used my account to rent a movie. I immediately changed my password and attempted to remove my payment method (PayPal). Not only do they not offer 2-factor authentication to log in, but they don't even ask for a PayPal login/password when charging the account, like nearly every other website who uses PayPal does, so anyone who can hack my account can use my PayPal to rent movies. I reported the incident immediately and asked them to remove my PayPal account from my payment methods. It's now Jan 27th, and after multiple requests, they still have done absolutely nothing and I now have two more fraudulent movie charges on my account. I have submitted the information requested (information they've had since first contact) multiple times, but they still refuse to act on this in any way. Even after changing my password to something much more complicated, the hackers are still using my account, which implies that it's either an inside job, or they have a pretty serious security flaw somewhere. I recommend nobody use them, or if you must, get them to remove your payment method ASAP and demand that they make it possible for users to delete their payment methods themselves, as I have done.

The app sid I can't download an episode because I am outside the US (I am not!). I logged out and tried to log in again, but it wouldn't accept my password (I remain logged in on my Roku TV, but can't log in on my ipad). I contacted support to ask for my user ID to be changed to my current e-mail address, so I could use the reset password e-mail. Support mad the change and received the e-mail but, despite 3 attempts, I cannot log in successfully. An hour on the phone with support and I still can't log in. I made screen prints of an entire attempt at changing my password and logging in, but the Fandango support site has no place for me to attach them. I spent mamy hundreds of dollars buying 338 movies and 5 complete TV series and now I can't watch them on my Ipad.

I've bought a lot of series from VUDU. I love to add my all time favorite series and movies to my permanent digital collect. I purchased the complete series bundle of Walker Texas Ranger for nostalgia reasons. It's corrupted. The video stays playing but huge pockets of sound are replaced with LOUD STATIC. This is over multiple devices. It happens in the exact same second of the episode on my phone, iPad, computer or tv. VUDU asked me all sorts of questions about my home video setup…then ghosted me. I've tried contacting customer service but they keep giving new issue #'s. I argue to attach my original issue # and they promptly hang up or end the chat. This company is shady and corrupt as the digital files that they sell.

Vudu has the worst picture quality of all streaming services. There customer service is by far the worst waited for 30 minutes for them to say they will send me a message with a number to help fix the problem. I definitely would recommend resetting your device and changing your password every month there is many problems with their service movies will shut down and lose sound. Also if you collect movies take a screenshot of your movies every week because they like to remove movies that you bought from your collection I can keep going but there are many better services like Amazon iTunes and even movies anywhere that are way better in prices and picture quality

We easily downloaded Vudu on our smart tv, and other apps, but for some reason Fandango at Home has been downloading for over a month now. Why did they have to change things?!

My vudu has been requiring me to authenticate my membership multiple times a week, for no apparent reason. Vudu corporate seems unwilling to take any action and seems multiple people are having the same issue. I would avoid signing up with them at this time.

Signed up, bought like 6 movies to watch while on the plane as traveling is a part of life. Downloaded the movie, got on the plane and airborne and the movie stopped. Upon landing, called Vudu asking about the movies I Bought, not rented. Like $130. Was told that a connection with the server must be in place to watch said purchased movies. Well, $#*! on my whistle. I thought buying the movie was like buying a DVD, taking it home and watch it wherever/whenever. Explained to him that therefore they are lying and stealing as purchased movies are not "purchased" but merely rented at a highly inflated mislead cost. So, told him to delete my account and I hope he can find a better employer that has more honor than Vudu.

In recent weeks, I have tried numerous times to buy a movie or show. The payment method is just fine. However, within half a second of getting a purchase confirmation, I get a purchase error. My transaction is canceled every time. I tried to reach out Customer Support and got the same answers that were found on the internet. Nothing and no one has been helpful. It's a system error on their part, and yet, nothing is being done to resolve this issue. Their Virtual Assistant is a joke too. I was second in line and got pushed to 4th in line. And waited for over an hour to reach someone.

Downloaded the app to watch a movie for free. Had to create a new account because it said I already had a Fandango account but couldn't get it to work. I understood there are ads. BUT the ads don't play unless you touch the play button. So 30 minutes in there are 5 consecutive ads but each one doesn't play unless you are there to touch the play button, otherwise it just pauses until you do. This means you can't walk away or do something else while the ads are running. Very irritating, just deleted the app. No thanks Fandango. Oh, and couldn't find a way to delete the account and their junk emails have no unsubscribe link. No thanks and goodbye Fandango.

Can't log in on any device when i called to ask for help they said to bad not our problem I damn I pay a lot of money to watch movies and $#*! and the last laughed and said she needed my social number all the serial numbers on my devices my router info and they were rude and nasty but this app is bs might want to keep an eye on ur account worse streaming app terrible customer service they did t even care to help or anything acted like I was dumb

I ve purchased an older movie, Aliens for 5. Noticed that there is Aliens Special Edition for $5, a few lines down. Contacted Vudu's customer service and waited over an hour. Told them what happened and the clown said was we dont offer exchanges. It is litterally the same movie and the same promo pricing. I am not asking to switch to another movie nor was I asking for my money back. I ll think twice about giving my money to that company in the future. Might as well buy the 4k movies with digital codes. Vudu dont give a rats $#*! about their customers.

U pay for movies then all of a sudden the disappear and they don't know what I'm talking about this is the worst digital place to buy movies
I call for help and they tell me o well I guess ur out all the money and hung up on me $#*! vudu

I bought an older movie that had bad language in it. This movie was only $5, but all the bad language was bleeped out and ruined the movie. The bad language starts about 15 minutes into the film so therefore I was not eligible for a refund. Very disappointed with this rule since I don't control how the movie was written or
Produced.

Signed up and bought season one of Bless this Mess, doesn't seem to want to connect via my smart TV and high speed internet, although when I tried to log in via phone it played right away and my smart tv said another device is viewing. But still wont connect when on own, keeps saying error. If your business is not reliable dont charge people money!

Our account is still not working. We can no longer watch the movies we purchased. It's been almost 2 weeks since this ticket was first made. It should not take this long to correct the problem. I demand to speak with someone in charge who can fix the problem today without any further delays or excuses. Prior to this, we had been customers for 8 years, it's repulsive we are not able to view movies and TV shows that we paid for.

This is the worst customer service ever. Where is the supervisor?

I have purchased dozens of movies since before they changed from Fandango Now to Vudu. They replaced one of my purchased movies with a different one with the same title. Multiple contacts to customer service who lie and say they will escalate the matter. Then left hanging for half hour in the middle of a chat! They DO NOT CARE! You buy at your own risk! Never again!

I've pre ordered 6 movies and gotten none of them, have to pay full $ as soon as they come out I can buy with no issues.
What bull$#*! and hard to have proof unless isn't not out yet then, it says your pre order confirmed...when it's out it's just disappears

Customer service is a joke. They don't own their problem. They blame your internet connectivity. I have about 6 or more movies purchased from Vudu that are unplayable. Thanks Vudu. Taking our family's money elsewhere.

I spoke with Clayton in customer service after my one year old bought a movie for $19.99. They answered quickly, understood my concern and reversed the charges without having to jump through hoops. I was very impressed by the experience. They also advised me about how to add a parental control (and set it correctly to "ALL RATINGS"). Thanks for the great customer service. I like app on our Roku, also!

Wow, reading the other reviews, I almost feel guilty.
I've never had a problem with the site. Maybe it's because I have Dish? I don't know, but we've watched all of the Walking Dead, Once Upon a Time, The Following, Blacklist, ect, all with no issues at all. It seems I'm certainly the exception to the rule here! I've Always had problems with Hulu, never with Vudu. Go figure.
My only complaint is the sites UI. Really confusing, difficult to store the movies, and shows you want to watch. I put them in my "Wishlist," which seems to work. Well, anyway, I've not had a problem, so take it with a grain of salt if you wish. Good here.

Vudu has a good selection of new release movies... and you're able to buy movies before they are released anywhere. BUT, who can buy every movie? AND they don't have captions. Even worse, it costs $5 to rent a movie in HDX... for only 24 hours. If they rented HDX for $3 for 48 hours, so it was more competitive with Redbox. I'd never rent from Redbox again. Vudu... you could put Redbox out of business. But, not at the moment.