Fandango at Home (formerly VUDU) has a rating of 1.4 stars from 362 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fandango at Home (formerly VUDU) most frequently mention customer service, credit card, and digital copy problems. Fandango at Home (formerly VUDU) ranks 322nd among Movie sites.
By far the best of all streaming services to watch your collection, user friendly, great filters, some movies are very reasonably priced. I also love the ability to scan my home movies and have them appear on my account.
However, they are sloppy, lots of misspellings, wrong actors listed for movies, etc. All that would be forgivable due to it's other qualities except when it comes to their Disc to Digital service. Most movies are ineligible, there is a cost involved for scanning your own movies which you already paid for, many movies scanned are associated with the wrong titles, and if all that wasn't bad enough, there is a cap on how many of your own films you can scan each year.
Only about a quarter of my movies are eligible but with the restraints put on the amount of films I can transfer, it will cost roughly $2000 and take 20 years before I can transfer my eligible films on to my account.
Also they discontinued the ability to share your account with others which isn't too bad because only a fraction of those movies could be seen anyways. All the best movies are restricted from this service.
Date of experience: September 27, 2018
Man handled at door and insulted. Restaurant next door got involved, something dodgy going on. Lots of women in there long afteŕ it closed? Racist and ageist
Date of experience: June 17, 2017
I been waiting from december 2015 for 5 dollar credit I should get for 4 weeks in a row, its feb 2016 still nothing I purchase a vudu streaming device and lost my trust in you keep calling and vudu personal just keep on saying I have to wait, till then LOST MY BUSINESS.
Date of experience: February 3, 2016
All the movies i purchased over 2 year period they just disappeared except the last movie i watched. I looked at MANY reviews of the same thing happening! So you spend alot of money for movies you buy and they take them away! Turn them into your state Attorney General! SCAMMERS! DONT BUY FROM THEM
Date of experience: November 27, 2020
Tried to get credit via Wal-Mart as demanded from Roku's Vudu. Never worked. Went to Amazon... presto kids are watching the movie with no need for WAL-MART site.
Date of experience: August 12, 2016
Vudu streaming fakes customer with free streaming & then when you access there is a rental charge.
Misleading... you get to see the trailor for free... really. DELETE.
Date of experience: September 24, 2021
It stop all the time when watch a movie. Not happy with it. I'm not going to used it any more. I hope you guys don't waste your time on this app. It truly suck $#*!
Date of experience: April 6, 2017
VUDU is absolutely crap! The first time I rented something from VUDU I had no issues. That would be the first and last time that I wouldn't. Every time since I have tried to rent a movie it cuts out every 1-2 minutes. I've tried switching from HDX to HD and finally to SD. They all suck. I've done all the trouble shooting crap they ask you to do that doesn't work. I have one of the best TV's on the market, the highest possible internet speed through Verizon Fios and VUDU is still crap. I have no other problems with Amazon, Netflix or any of my other devices. Any good review on her I can only assume come from people that work at VUDU and are forced to leave something good to try and wash out all the bad. If I could leave something less than a 1, I would.
Date of experience: March 26, 2015
I see alot of people on here complaining about VUDU! Yet I see this is not just VUDU that has the problems! I see the same problem watching my movies on, Fandango Now! And also on Movies Anywhere! You start to watch, and the next thing You know it stops! Then it is buffer hell, then it will either start backup, or it will slap an error message on screen! So this tells me is it really a VUDU thing? To tell You the truth, If I had to guess, and I would say my guess is right, it is a DRM thing! Digital rights management, that these sites use to stop people from stealing their content! I don't know if any of You uses HULU! But they have the same problems, only worse! If You all want less headaches, then just buy hard copy, DVD/Blu Ray! Then You won't have a problem with the movie playing! I find it funny that everyone has to keep up with the Jones! Everyone has to follow suite! I find it funny people will spend a ton of money on something they will never have in their hands, and sadly can't watch what they pay for? Gotta love it! Space age gone wrong! Another thing, we pay for internet, yet the Government sold us out to anyone who hands them money, to follow are every movement! On top of the Government spying on us an Goggle is the biggest peeping Tom there is, between all the spying, our movie streamers, laptops, smart TV's doesn't stand a chance in hell of working good for anyone! Just saying!
Date of experience: June 19, 2018
I have been a customer with Vudu for about 3 yrs I have put up with the buffering issues and slow loading even when I have top of the line internet but TODAY was the last straw I purchased a pre-order and it CLEARLY stated me card would not be charged until my movie was available and it was and I wanted a refund and was told because of some crappy 7.00 towards a movie ticket I could not have a refund then they said they would escalate my issue to accounting and after ALMOST a week got told the same thing. I then asked to speak with a supervisor Anthony was his name he was rude and yelled at me and talked to me like I was an idiot so I asked to speak to Anthony's boss he told me his manager doesn't take calls and they just sent me a e-mail form letter telling me they will not refund my money. I will no longer purchase anything on VUDU and I will be using AMAZON from now on they have GREAT CUSTOMER SERVICE!
Date of experience: April 13, 2015
Let me start by saying that I used to sing Vudu's praises. And I've still never had a problem purchasing directly from Vudu or viewing a movie with Vudu on any platform. That being said, converting from disc to digital is another story, Converting from the iPhone/iPad app hasn't worked for me at all. If you try to convert through the app and it doesn't work, Vudu to Go won't allow you to add those movies to your cart on PC. That's fun. Then there is Vudu/Walmart's Instawatch. The idea is to scan your Walmart receipt into the Walmart app and and any qualifying movie you purchased will instantly show up in your Vudu account. And sometimes it does. When it doesn't, you have to take a picture of the receipt, take pictures of the front and back cover of the blu-ray, then wait three weeks for someone to email you back. Sort of the opposite of instant. Emailing Vudu is just sending your problem into a void. The only replies I've ever gotten were weeks later asking if they had fixed the problem. I thought I would try calling. No one that I talked to could answer any question I had or offer any solution to the problem. Also, customer service is 9-5, Monday-Friday. I rarely watch movies from 9-5, Monday-Friday. If anyone else at all ever offers me a place to convert/purchase/watch all of my UltraViolet movies in one place, I will happily move on from Vudu. Unless it's a Disney movie, right now, they're the only game in town for UV.
Date of experience: August 15, 2017
Every time and I mean every time I try to get a movie to watch I pay for it but yet it's a crapshoot whether or not I get to see it. Like right now there's a movie from 50 years ago I'm trying to watch I've paid for it I've had to re-enter my information twice before I could even get to the point of renting it and now that I've rented it it's just doesn't give it to me! I don't know what's going on with this thing but fair warning stay away from it I'm getting rid of it after this crap I I've spent too much of my own money trying to keep movies I'd like to see and TV shows and it's taking me an act of Congress before I'm allowed to watch any of it.
Date of experience: December 17, 2021
Reasonable prices and awesome customer service! Not sure why everyone says streaming was bad? Could be a problem with their internet service! Never have had a problem!
Date of experience: October 11, 2017
Disk to Digital is great but when VUDU srews up they won't resolve the problem. I did a D to D for "The Illusionist" (Ed Norton, Jessica Biehl). What Vudu put into my library was "The Illusionist", a cartoon video. A mistake that is understandable when people that link moves by titles have no clue about the majority of the movies or their content. I called, emailed, sent all of the pictures they asked for of the UPC, artwork, disks - everything. But while the total damage was only $2 they refused to put the correct movie in my library. If I tried to redo it, Disk to Digital would tell me I already had the movie - NO I DON'T. VUDU has never resolved the problem in over 5 weeks.
Date of experience: August 4, 2021
Had it for years and never had a problem with it. Felt like watching a movie so decided to use the service. Been updating my info for HOURS and it still says its not correct. Go to account info and Everything is updated. Even went so far as to reset my bluray and thought I was getting somewhere but no... disappointment. Im so freaking angry I could hit a wall. EVERYTHING on my end is correct. I WILL NEVER USE THIS JOKE OF A COMPANY AGAIN.
Date of experience: August 7, 2016
Vudu loves to blame your internet provider or your modem speed, but they have serious playback issues. It's not uncommon to have 10 or 15 service interruptions during a single movie
Date of experience: August 17, 2019
I have bought over 30 VUDU movies, 6 have Unreadable codes 2 more have no codes at all. I don't have trouble with first releases, it'seems the bundles, collections,, and "classic" titles presenting the problems with the VUDU stickers.
Date of experience: April 4, 2017
I bought 3 Roku devices with $5 redemption codes in each. I redeemed 2 and received a maximum redemption code error upon trying to enter the 3rd. I feel cheated!
Date of experience: October 20, 2016
I have a huge library of 4K movies but I refuse to pay to rent the same movie twice, and feel i had been cheated and ripped off by Vudu and their fine print.
When you rent a movie from Vudu it tells you that you have 30 days to watch. But if you start the stream that $7.99 you paid to watch 4k movie becomes 2 days. And then it expires without any warning.
I am dissatisfied with service I received.
I purchased a movie rental for Men in Black International $7.99. I received an error. Was unable to watch it. A few days later I tried to sign to finish watching the movie and license has expired.
I called and asked them to prolong my license to which the refused. The issue here is that you cannot make customer pay twice to rent the same movie that they had trouble watching. Extend you subscription to at least one week for 4k movies, when you can literally buy full movies for $9.95.
Be wise if this strict policy I will take my business elsewhere and you lost thousands of dollars you would have generated from me.
I am just notifying you guys that I will never stream a single movie from you company again unless you refund me or prolong the license.
I rather die than pay for the same movie twice
You company is a ripoff scam. Attached is screenshot just showing you tip of my movie library and my money which I am now taking to your competitors due t on poor customer service I received.
And I will tell everyone else to do the same.
48 hours is not enough time to watch a rental.
It should be 30 days as advertised.
Date of experience: September 28, 2019
I like to view movies from here every once in a while. The movies come in hd and are very easy to download to my viewing device. Also many to choose from.the options are endless. Have fun.
Date of experience: February 2, 2015
Best movie library and streaming source out there. I have all my movies in one place, and don't have to use the discs! Awesome site that I've recommended to all.
Date of experience: September 21, 2014
At one point, VUDU was nice even though it seemed to take more mbps to run hdx than you could buy, then one day, VUDU download just quit working, the VUDU REP said there had been many complaints, SO WHY HAVEN'T THEY FIXED IT?, even the streaming can't keep up, at 60 mbps VUDU stalls out and freezes, I believe they have seen better days as they are letting their equipment turn into tomorrow's trash
Date of experience: August 8, 2018
I read alot of the reviews, and thats not the Vudu i know except the loading of a few codes from Walmart did take a bit longer than I wanted (couple years ago). I have no problems with my account or movies loading. Customer service has helped my family every time an accident happened. They even took the time to help me with parent control... Though it can be a process that you have to do it with each individual device. Its very difficult to remove payment unless you call. They have done a weird thing where vudu doesn't deny my payment if I didnt have funds in the account like it use to (i always move money to my debt when vudu use to say inadequate funds which I did like alot). As far as being an subscription like one of the comments that is not correct, Vudu doesn't charge anything monthly. I dont know what to say except I've had good experience with them for the most part, thats why I've bought over a couple hundred movies from them is because they always take care of me and my family. Thank you Vudu.
Date of experience: June 20, 2020
Piece of $#*!s keep delaying the release of spider man couldn't watch it in theaters cause you morons voted for Biden and I'm not taking experimental drugs to see a movie, now these $#*!ing incompetent goofys at VUDU can't be loyal to their fans/supporters/investors enough to give us a $#*!ing real date and push it back a month for the third time. Go $#*! yourself VUDU and anybody who votes democrat.
Tip for consumers:
Never use this site money grubbing $#*!es
Products used:
$#*! vudu
Date of experience: March 1, 2022
I pre laid 30 bucks for a movie. Had to wait 2 months for it to not work on any device I have. Piece of $#*! service & absolutely terrible customer service. I've been on hold for 30 minutes.
Date of experience: May 13, 2022
Official Facebook account for Vudu. With Vudu you can watch the latest movies and TV from nearly any Internet-enabled device. All new releases: http://www.vudu.com/movies Redeem UltraViolet codes: https://my.vudu.com/redeem.html
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