Fandango at Home (formerly VUDU)

Hi--There are so many reasons why you should not buy or rent anything for Vudu, and many are listed in the previous reviews. I have found all those complaints to be true as well, but the main reason you should never buy or rent anything from Vudu is if something goes wrong-- and your email account becomes defunct or something else goes wrong with the original email account--you lose ALL of your purchased content because these idiots do not know how to allow you to change your email account associated with the account. Sure--they will email you on another working email account to waste your time and give you false hope about regaining access to your account--but they will only resend your password (that you did not ever forget) to the DEFUNCT email account even though you are currently discussing the problem on the good, working email account. UGH. No matter how many times you explain that you cannot use the original email account --they will keep sending you the password (that you already know) to the email account that no longer exists. It is, literally, pleading your case to the dumbest group of people in existence. So DO NOT USE VUDU! They suck!

The first week i got to see all the free movies if you dont buy they will force 5 comercials every 10 minutes

They have removed 6 movies that I have bought, and they will not give them back even after I prove it. So rent all u want, but don't buy

Four days ago, I clicked on the links to transfer my purchased movies from FandangoNow to Vudu. My purchased movies are now gone. The Fandango site is closed and the Vudu site does not show the movies. After waiting an hour on hold two days ago, a Vudu customer service rep (who sounded like he was speaking from a submerged submarine) told me that Vudu had to separate my FandangoNow rentals from my FandangoNow purchases before they could transfer my movies. What? Isn't that something that computers do automatically? He couldn't tell me how long this separation process would take, even tho' in my case they had only 12 titles to look for. I guess they're doing the separation by hand. Tried calling again last night and spent 1.5 hours on hold, no answer. Finally called Fandango, instead, owner of Vudu, and they said all they could do was to transfer me back to the non-responsive Vudu, without giving me any clue as to why I was being stonewalled by their own subsidiary.
I said I wanted to complain to their management -- and they said fine, but it would take management at least five days to get back to me. Five days. Fandango apparently owns Vudu, but accepts no responsibility for their shabby customer service. Vudu has a "chat" interface on their site, but no one seems to answer it.
I've been renting FandangoNow movies for two years and have had no problems. They even answered their phones in a timely manner when I had a playback question. And I've enjoyed the fact that I had two days to watch the films on FandangoNow, since I'm often too busy to watch a movie in one go. But Vudu gives you only 24 hours to watch, so it's hard to see how this merger is the godsend for consumers that FandangoNow claims it is. Hope that they'll pleasantly surprise me by pulling out of this sudden nose dive in user-friendliness, give me back my movies, and start hiring enough employees to respond to phone calls and chat lines in something approaching a timely manner. Until then, they could at least warn us of the delays that we keep encountering, rather than allowing us to get in an online or phone queue that no one is even going to bother to answer.

Haven't been able to get in my account in over 6 months. Now that they have fandango, I can't move my account and lost all my movies :) thanks

Fraudulent charges to my account got my account suspended at no fault of mine. Kathy, manager in customer service was rude and unhelpful. 10 days have passed and still no follow up and the account remains suspended. Amazon and Flixter are waaaaaay better, stay away from vudu, it is peppered with ongoing problems. Slow buffering, unavailability when you want something. You're better off buying the dvd's thru ebay.
UPDATE: It took literally nearly a month to resolve this issue which I think is rediculous, but when I finally got to the right person, he solved it in just about 5 minutes. Why can't VUDU train their people to get THAT kind of help from someone who understands the value of a customer instead of putting loyal, paying customers through HE** in order to get things back on track. For the delays in correcting an obvious problem I give VUDU and F on overall customer service, expecially customer care manager, Kathy. As for the individual who fixed it all and chose to remain anonymous, KUDOS to that individual despite the unbelievable delays to get to that person and the offensive manner in which everyone but that final person acted on behalf of the VUDU customer care family.

After signing in does not allow you to log in, even after the password recovery. Seems an abandoned site.

One thing you can always count on with Vudu - they are always happy to sell you or rent you the same movies Netflix is showing for free...

Turns my tv right off over and over. Occasionally get to see a few minutes of a movie. Oh and it's off again.

Always hangs up. Won't play full movie. Always an error. Glad I haven't paid to rent any movies, I'd really be pissed. VUDU, YOU DO HOODOO!

VIDU is raw crap. Constant buffering and loss of service. You suck. I'm going to start a website called VUDUsucks.com. Screw you!

I received a voucher for my initial use of Vudu's streaming service. The terms were simple enough, could not be anything presently in theaters or Premium content. I initially attempted to look up the provider of my Voucher (for all intents and purposes, Maker's Mark) and could not identify a list that was explicitly presented by this vendor. So instead, I chose a film that had been released on general streaming platforms that aligned with the terms of my voucher as they were presented. I notice later that my card had been charged for my rental. I reached out to Vudu's support. I gave them an explanation of the charges as well as proof of the voucher; a physical copy and a digital copy. They were relatively quick to get back to me, the same day initially, so I'll give them their due kudos for that. However, my problem seemed to need review by another department. This department pleasantly rejected my request and instead, sent me a link to eligible movies. Why was I not sent this link upon registering my voucher? Why was this link not listed in the terms of my voucher? My voucher is listed in my account. This seems like a simple task. Even if I could enter "Maker's Mark" in the search bar or filter the movies to present this allegedly eligible content. But to create a kind of pretense as though this link that Vudu Support sent me was always available is insulting. So now, you passively refuse to give me a refund but you also insult me as though this information was commonly accessible. Sure, it could be the fault of the vendor, but even if that were the case, the clarity of account credits and their application is something that absolutely requires resolution. So, having collected my terms and conditions, as well as additional efforts to validate my claim, I simply had to resort to AmEx to resolve the situation for me. I will promptly be canceling the account.

Vudu is trash. Do not use this service. They take your money and $#*! you in the $#*!. They do not give a $#*! about their customers and will

I watched a movie with almost no problems. A few times the video 'stuttered' (froze for half a second or so then resumed). No buffering.

The phone # doesn't work, they don't answer emails or live chat, just give u bull$#*! solutions that don't work!

By far the worst streaming service I have ever experienced. I am so glad I did not actually spend money on this terrible service.

Tried watching a movie on December 4th, after 30-40 minutes the movie became unwatchable, video lag/stuttering, audio not syncing up. Figured it was a internet speed issue, checked mine and I was running at 50Mbs download, checked other webpages, such as YouTube and I was running fine. Requested a refund from Vudu, after a week they responded to tell me they couldn't give me a refund because I watched the movie... How is someone to know VUDU can't stream with out watching something? Here is there official response.

Hello and thank you for contacting Vudu Customer Care,

I apologize for the inconvenience. Unfortunately, because the movie has been watched, we are unable to refund due to licensing that has already been paid to the studio. We appreciate your understanding in this matter, and encourage you to let us know if you have any further questions or concerns.
If you have any further questions or concerns, please feel free to contact us again.
Thank you and have a wonderful day!

Best wishes,

Andre Paul
VUDU Customer Care
1-888-554-VUDU (8838)
Hours of phone support:
7am - 8pm PST. 7 days a week!
*******@vudu.com
*******@vudu.com

EXTREMELY DIFFICULT TO INPUT ACCOUNT INFORMATION, TRIED FOR A GOOD 15 MIN INPUTTING ACCOUNT INFORMATION OVER AND OVER AGAIN STILL CANNOT LOG IN, EXTREMELY HORRIBLE USER INTERFACE.

I saw an ad that said watch movies for free! Its only the app thats free! They want your credit card info! For what if its free?

They cant find my account because i dont remember the email i used. I paid for 3 dvds and its been a month and no dvds

It's been great, I buy the digital copy and blu-ray combo pack whenever I get a new movie and it's great. It hasn't failed me yet!

Stole my money redeem codes never work and you have to cancle your card because its nearly impossible to cancel my account... All in all it sucks

I just signed in, I used my u. V. Codes from my movies, I linked my account and now I can not watch the movies I own. Scam 100 %...