Fandango at Home (formerly VUDU)

I spent an hour struggling to log on, both by myself and with customer service on the phone. And as an added bonus, as soon as I gave them my credit card number, within minutes, I had two fraudulent charges on my card. I will never deal with these criminals again.

Works extremely well most of the time. There are times that using 100+MB Internet that VUDU pauses and freezes. It is rare but most often occurs on purchased seasons 8 & 9 of Big Bang Theory, cannot get past episode 4 or 5 on season 9. I have the DVD, so have not made resolving this a priority.

"My apologies, BUT we are not able to continue this process without the information needed."

They ask for something I don't have, and I've told them that from the BEGINNING. Yet they still ask, and ask, and ask. Wtf

Took them almost 2 weeks procrastinating what they probably knew that nothing was going to happen... not resolved a damn thing

"Just a note that VUDU is doing away with any option to manage your payment method, and will require a credit card to watch their free movies and tv. After you put a credit card in you can never remove it nor change it." they really never had a payment method they wanted a credit card and you could never delete it, change it etc. so I used walmart pay were I could manage my payment method. They are doing away with that and when I asked if they were planning on fixing the site they said NO

My girlfriend got a free rental from Vudu for some reason, and that is the only positive thing I can say about it. The streaming quality was awful for "HDX" at 1080 which shouldn't even be called high definition at this point. The buffering was so bad that we eventually quit trying. Stopped to buffer every minute at the very longest. We even tried pausing it for a while and waiting to load but it kept doing the same thing. My internet isn't the problem since I can get a full Netflix show in 1080 in seconds. The other thing that pissed me off was the fact that they will ask you to reduce quality to reduce buffer time when you paid extra for "HD". Will never use this service again.

While you will have to pay for movies on Vudu, you don't have to sit through a mire of commercials, and advertisements. Not to mention, the mechanics of the site are a hell of a lot better than Crackle's. And, as of this year, Vudu has started streaming movies for free. And while their selection may not be great, like I said before, you don't have to sit through a mire of commercials, and advertisements.

Vudu is so good! I haven't spent a dime and have been watching countless of free movies, but with ads. But the adds are only a couple seconds long so its not that bad. I 100% recommend Vudu its so good.

Used VUDU for the first time ever, bought the Spider-Man 3 pack with No Way Home, read the description 3 times made the purchase and after purchase disruption says can watch No Way Home"when released". No date... It's been weeks since purchase, could've watched the movie other ways by now. First and last time I use this service. It's a movie purchase get with it and deceptive descriptions is bull$#*!.

Last weekend, I rented a movie last week that played for ten minutes, then I got a screen with four pulsating circles on it. I eventually gave up and re-rented the movie on YouTube. Like a dope, I forgot and rented another movie this weekend. The same thing! Ten minutes played, and then I get a time out screen with the four pulsating circles. It's a shame, because I was so excited to find movies from my childhood on this site.

Buyer be ware, I purchase thousands of movies over the past 5 years. Only to log in a few months ago, and more than half my movies disappeared. I have call customer service multiple times only to be told I have to talk to the escalated department that seem to never be there when I call. I was told over 10 times that I would get a call back within 72 hours to take care of problem. To my surprise noone call but I get a generated email trying to fix the problem which I did and didn't work. So I email customer support multiple times, still ko phone call and only to get same email back over and over again with same resolution that don't work. So basically at this point they are stealing money from me. I have purchased thousands of movies from them that I full own and they delete. Only to hear nothing back and same excuses over and over again. Not once have a got a phone call back, when I requested over 20 times.

Very upset with Vudu/Ultraviolet! First there are two not one site. Whether I go to Vudu or Ultraviolet I cannot access anything. Vudu is stuck on this page for a movie marianne. I logged in and when I clicked on the dash to access my movies it went to the page with marianne and I can't remove it, when I try to click on the other links that show they are broken it does nothing, when I click on my account or anything on the page it does nothing. If I go to the Ultraviolet site it shows all my movies but will not allow me to watch them. I have and will continue to file complaints on every site I can find to complain on. I have put a stop on my credit card so they cannot charge me for anything else. I even contacted them, with no response...

I have had 3 products that I bought that had $10 vudu credits. After jumping through all of their hoops they find ways to not honor them. Clear as day on the packaging of the products. Dragged it out for 2 months to say they wouldnt honor them. Such a horrible greedy company.

I have stored hundreds of movies on VUDU.COM and can watch them anytime. I assume my internet connection is fast and secure and that helps to stream HD movies without interruption. I can add my own movies to match for $1 or $2 each. The best part is I can watch them anywhere there is an internet connect and the VUDU app is installed like with a ROKU. ANd my family members can have access because there is free sharing with five people. It is a simple inexpensive movie provider.

I rented the movie in the afternoon. I watched about half then and continued to watch after dinner. I fell asleep shortly afterward. Next day when I returned from work I tried to watch the second half but was told I would have to pay to see the other half. I will never rent from Hulu again.

The service is perfectly fine (although no significant advantage over Amazon) until something went wrong with a billing issue. Then the wheels fell off. Our bank saw a repritive change (that was legitimate) and bounced the charge. Now, if this happened at Amazon, the access to that particular purchase would be removed - they would say there was a problem with the collection of payment. But Vudu suspends the entire account without notification or even a good process. They then make it your problem to get access back.
That brings you to support - which as many point out is woefully unresponsive. If you are going to shut down someones access to something they have BOUGHT you need to be very very good at getting them back up again. They don't really seem to care - it's your problem. Hint, it's their problem.

Don't count on your. 99 first rental. Vulu will invalidate your account when you set it up, then have you reset your password, then say you don't qualify for the discount because you already had an account. After setting up my account and everything being validated, Roku refused to accept my login, and stated there was no credit card on file - even though I was looking at a screen that said it was perfect. Vulu, after 45 minutes on the phone, reset the account but said there were duplicate accounts, and didn't honor ANYTHING they represented. Fail on the user interface, fail on the online, fail on the customer service. All for $2.00. Can't get worse than this.

Pros: I love the library and search functions. Best I have seen.

Cons: I have Netflix and Amazon Prime. Both stream fine. Vudu does not. I order up a movie to watch, then try to watch it, then nothing for 5 minutes. The next day try again and it finally allows me to watch it but stops halfway through the movie and says my 24 hours is up.

Bought a new movie release, Argylle, but the movie does not play. I keep getting errors that the movie cannot play. My advice is to purchase movies from another provider.

Don't believe the bad reviews. Vudu works great. We often buy the Bluray with digital copy. We set up a Vudu account and we can access it from either our TV our Playstation. The movies load fast and stream at high quality.

All I was trying to do was download a digital copy of a dvd, and it made me use VUDU. So I have to go onto vudu and create a vudu account. Then I have to give them my credit card information. Then after struggling for 10 minutes trying to figure out how to watch my movie, I find out I have to download the vudu app. Then the VUDU app won't let me log in. Finally after half an hour, I'm able to download my movie. All this bull crap, just to download a simple digital movie.

The site straight up does not work. Multiple browsers such as Firefox would get caught up on the login. After that, I could never get the site to play the video I purchased. 5.99 down the drain.

Do not use this site.

If you are looking for the most clunky, expensive, and under performing website for entertainment, look no further. Shills will laud its benefits on here, to dilute the complaints. Beware that Walmart has done an about face with this pile of crap of a website. Now, you can have the worst of Netflix, Amazon, or Hulu, for twice the price. If this bodes of the powers that be in Walmart who are running the business... they will be gone in about ten years. By the way, TUBEPLUS is free... tubeplus dot com that is... (use Adblocker if you use it) and tube plus gets ALL the TV shows and most of the movies offered on VUDU... for free. FREE!

I paid for one movie and could not watch it due to buffering problems (possible on my end). I requested a credit or a cancellation of charge due to problems. I also requested that they close my account if they could not do that. I received zero response.