Fandango at Home (formerly VUDU)

I thought it was an awesome idea to be able to create a digital movie library you could view just about everywhere. However I have been dealing with VUDU for several years now and I have 51 movies or more that have been removed from my library. I have spoken with several reps, I have talked with a supervisor, I have even written the corporate office and sent the letter certified to insure it was received. I have not heard back from VUDU. I have verified through movies anywhere that the movies were pulled on VUDU'S side. When I spoke to a socalled manager he advised that the issue seems to stem from an issue with ultraviolet which some other customers have experienced the same issue, but since they never had an actual license with them it was nothing they were willing to do. UNBELIEVABLE! If ypou enter into a partnership with someone you are taking part of that responsibility! The fact that VUDU doesnt seem to care and is unwilling to refund my money or movies even though they can clearly see the movies were once there is crazy to me. I cant believe that they do business this way. And are currently getting away with it. Ive never had any other issues with VUDU, as a matter of fact I would always suggest to friends and family that they should open an account with them. I still use the app because even though I have 51 movies or more missing my I still have over 400 movies in my personal library. I am not giving up on this injustice though, I will continue to pursue even look at legal action until there is a resolution to this problem

No help from those son of $#*!es! Cant watch 600gb I paid for!
Do not give them a cent! They turned me to torrent and hacking.
My life goal? DESTROY VUDU

This company has issues with it's app on Samsung TVs. Common errors in playback, distirted video and sound, sometimes parts of the movie are unplayable. They also do not recognize proper HDCP compliant computers and require your monitor be connected to PC by HDMI, even though DVI cables are also HDCP compliant. So, my advice to Samsung TV owners is: Only buy movies from Vudu that are part of MoviesAnywhere, so you can play them with the Amazon player, and NEVER rent from them.

BUYER BEWARE! VUDU PROMPTS YOU TO USE YOUR WALMART NAME/PASSWORD TO GAIN ACCESS TO THE VUDU SITE. ONCE IN, WALMART GIVES VUDU THE CREDIT CARD INFO YOU HAVE ON FILE. IF YOU CLICK ON ANYTHING IN VUDU YOU OWN IT! THERE IS NO CHECKOUT JUST A INSTANT CHARGE. CUSTOMER SERVICE IS A VOICEMAIL. THESE SCUMBAGS ARE THIEVES! SAME MENTALITY AS ROBOCALLERS

I bought Season 6, Sons of Anarchy. When we started to watch this there were promos and adds at the beginning of Episode 1. At the end of Episode 1 more adds, then after going all the way back to the beginning and getting on to episode 2, more adds. I ran thru the episodes and all contained adds at either beginning or end and some at both ends. I contacted VUDU customer service and requested a refund of the 19.99 for SD edition of SOA's. I was told they do not make refunds once you have watched some of the episodes. How else would I know the download contained all the adds? I am not going to pay for seasons of anything that contain adds or promos of anything. Having to go thru those at the start of a DVD is bad enough, but once past the start I am not burdened with others in the DVD's. One customer service response was that I could use fast forwad to speed through the adds and continue the stream. Duh, if I am going to have to speed through this stuff I will just record from TV and use the remote. What exactly is VUDU providing as a benefit for purchase from them? I will just go back to hard copy DVD, use a more reputable source like Amazon, who does refund if you are not satisfied, or set the old tivo to record all the wonderful tv carried adds and promos, then speed through them.

My internet connection is fine! 175 mpbps download 12 mpbs, yet VUDU can't stream for more than 15 secs without buffering. I never have these issues with Netflix.

Had a prob Dec 26 and kept getting escalated. It is now 2/7 and I haven't heard from anyone in two weeks. Terrible customer service.

Why would anyone want to participate in a relationship where the other person tells you right off, that they are dishonest? May they die soon.

It buffers every 5 damn seconds! This is the worst service I have ever experienced, and I am shocked they are even in existence!

Movies only play halfway through then thy snag and won't finish the movie, meanwhile they send you ads to buy more expensive movies.

Just got it. Cant connect. On hold with customer service
Worst experience with a steaming app Ive experienced.
They wont be around long.

I tried to pause and wait it out, but it buffers every 30 seconds. I'll not be using Vudu ever again. Terrible experience.

Freezes and makes us watch 6 sets of ads. Very frustrating. Had to restart one movie multiple times and finally gave up.

Ive been trying to give money to these idiots what the $#*!! Hire more people that cant speak english motha $#*!ers

Vudu is a CRAP! Customer service is no help at all. Tried contacting them and they will not solve login issue,

I bought my movie at Walmart and set up my Vudu account. Although the movie was supposed to be instantly added to my account, it wasn't. I thought perhaps there was a code I needed to enter. I looked all over the inside and outside of the movie box, but found no code. Thinking the code must have been on the shrink wrap that I threw away, I contacted customer service by e-mail (the only way I found to contact them) and explained the situation. They not only asked for a copy of my receipt, they also wanted photos of the front and back of the movie box and a photo of the UPC. I gathered all that information and sent it in a reply to the e-mail.

A few days later, I received a e-mail from Vudu saying that since I hadn't responded in 96 hours, they were closing my case. What? I went to Vudu's site and found the original e-mail and my reply to it with the numerous attached photos. I sent a new e-mail asking Vudu to review my original ticket. I received a confirmation form letter saying they would respond to my e-mail promptly. That is the last I have heard from them. I am tired of trying to contact them, and I still don't have my movie on my account. I'm not going to bother with this service again.

Can't even sign up in chrome, login failed after finally signing up in firefox, the site is utter crap on a plate but what do you expect from walmart

Terrible service, they lie and cut your movie off even though it shows you had more time to watch it

You guys literally, SUCK. A one hour and some minute movie and I'm here 2 hours n. Horrible service.

Takes an abnormally long time to load. I try signing in and nothing happens when I click the button.

Recently tested Logan and Terminator 3 between all my streaming services. Started with Logan because I had heard someone say Apple's streaming was better. The Itunes version was much crispier, brighter and colorful than the Vudu version. I played the opening scene on Vudu, played it again on Itunes, and then back. It was not my imagination.

I tested Terminator 3. I played the opening nuke explosion on my PC on Itunes. I noticed that the explosion sound was very defined and crisp compared to what I'd heard streaming Vudu for years. It was what I remembered from the theater and playing the DVD fifteen years ago. When I went to my TV and played it on Vudu, the sound was incredibly flat and lifeless. I thought that maybe it was my headphones that created the rumbling sound effect. Nope, when I turned on Itunes and Movies Anywhere, the nuke rumbled again.

Very disappointed. Have a large library on this site, some that isn't Movies Anywhere. I'll just have to buy the movies that aren't on the other services again when they're cheap. That's a shame.

When I first signed up with VUDU it was with my x-box 360 and the service was great I really liked the convenience of watching digital movies. 100's of movies later and lots of money and now I have buffering issues. 8-10 minutes before it shuts off the movie on my x-box1,3 min. Max on the 360 and 4-6 minutes on my computer. I told this to VUDU customer service and their response was (of course) "unplug everything for 1 min and then restart and this will fix your problem". So for the 3rd time I tried this and still had the same problem. I notified them of the lack of success and they responded by sending me a link to an x-box one site where they were looking for a fix for people not being able to buy movies. Now since I can stream movies from 5 other sites without problems then my ISP is not the problem, my equipment is not the problem, and the bandwidth is not the problem which means the problem is on their end. As for the 5 star ratings on this site, (while they may be real) I would bet they are VUDU employees. I know when my service was great I went to VUDU to tell them. Not to a business review site.
I have also gone to their twitter page and commented -- no response, to their facebook page and commented and again no response.
If I had money for a lawyer I would be trying to sue them to return all of my money.

Bought the new Ninja Turtle Movie (Teenage Mutant Ninja Turtles). Comes with free digital copy through VUDU code. Went to my VUDU account entered the code and picked (Teenage Mutant Ninja Turtles). Went to watch movie on VUDU and it was the original Teenage Mutant Ninja Turtles movie from the 80's I think. Not the 2014 version I bought. Contacted Vudu through my account and explained that this is not the movie I bought. They required pictures of the receipt, movie cover, Vudu code card and generic insert that is in every Vudu digital movie. Sent all of that ASAP. They replied that "they would look into it and get back to me in 3 business days". On the 5th business day they sent an email stating that the original movie was the one that was offered in the new 2014 box as digital. Total BS! Did not buy original, did not want original, pkg did not state original digital copy included, but rather that a digital copy of the 2014 movie I purchased was included. Simply LIP SERVICE on "we'll check into it" They just waited 5 days and then blew me off. I will be sure to look for any copy of any movie that I purchase from now on that does not include anything from VUDU. Simple fix would have been for them to take original movie from my account and add 2014 version that I paid for. Terrible Customer Support.