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Georgia
1 review
1 helpful vote
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Lost my shipment AGAIN
September 9, 2020

Twice in a row they delayed my order, been two weeks since i ordered the last one and it hasn't even been mailed yet. So called for a refund and was told it would take 5 days to get my money back. I am done with Walmart.

Date of experience: September 9, 2020
Nevada
1 review
1 helpful vote
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I ordered a few things from Walmart like wrangler pants but as I was going to pay I noticed they had my wrong credit card. In less than 5 mins went to cancel the order but they never replied and sent the pants. Because of this transaction my credit score went 8 points down. Also they claim next day delivery up to now it has never happened always late.

Date of experience: December 14, 2020
Florida
4 reviews
6 helpful votes
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Of course, I love walmart, however I ordered my christmas gifts recently (early shopper, I know) and their personalization options are terrible! I ordered 2 personalized piggy banks and the personalization doesn't carry into the cart or print on the receipt so I had no way of knowing that the items were even going to arrive personalized. When I emailed and called to ensure that they would arrive correctly I was told that "our system isn't equipped for that type of personalization unless its jewelry". Never heard of that. Anyways, my complaint is about their personalization system - the products arrived perfect =-)

Date of experience: October 25, 2011
Alabama
8 reviews
23 helpful votes
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People seem to be forgetting that you're supposed to be reviewing walmart.com, the WEBSITE. What happened at your local walmart has nothing to do with walmart.com.
That being said, I love walmart.com. Cheap prices, lots of products, cheap and fast shipping, very easy ordering process. I've never had a problem and I've ordered countless things from here.

Date of experience: July 28, 2012
Oklahoma
3 reviews
25 helpful votes
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Site-to-Store
July 21, 2017

My absolute favorite option. I save 80% off clothing and most other products by doing the site to store option. The online selection is larger and if you keep up with clearance you can really hit some deals. I don't pay more than 3$ for pants or shorts and 2-3$ for shirts. I love it. The service is great and now I have the credit card so I even get 3% off my orders. Very pleased!

Date of experience: July 21, 2017
Texas
10 reviews
4 helpful votes
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An easy visit..
July 19, 2017

Walmart is always offering sales that everyone wants. Their delivery service is tops and they're willing to make good deals better. I was a bit disappointed when they pulled out on their single yearly priced free delivery service but was happy that they returned the cost when they left. It's minimum free delivery isn't difficult to reach since there's so many bargains so everything is fine now. I shop walmart for most all of my needs.

Date of experience: July 19, 2017
Connecticut
6 reviews
8 helpful votes
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Meh.
October 25, 2016

Hey, it's Walmart, not Bloomingdales.
After ordering, there's always a long wait for a clerk to be found who can then find the item you've come to get. But the times I've ordered there hasn't ever been a screw up.

I don't know what's up with the Walmart website, why you can enter a very specific item in the "search" area, but a ton of other non-related stuff comes up that you need to sift through.

Date of experience: October 24, 2016
Oregon
11 reviews
33 helpful votes
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Gone Downhill
October 8, 2017

I have been a loyal customer for many years of Walmart.com, but it seems ever since they hooked up with Amazon they are not up to par. A lot of their prices are what other sellers are asking for their items. And they are way too high. The last 5 times I shopped their my debit card was declined, I had to phone them and do a complete redo of my shopping because it was no longer in the cart. My loyalty to them has faded. Come on Walmart old friend you can do better than that

Date of experience: October 8, 2017
New York
1 review
1 helpful vote
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This is the worst website to shop from specially when its close to holidays or during holidays... the website is not responding and wont let me checkout... for days i have been trying to check out... what a waste of time... would never ever shop here again... the customer service is of no help and even my emails to walmart did not get me anywhere either. They said they employed thousands this holiday but it seems like they have one person employed coz they cant even hire somebody to fix the website. U SUCK WALMART!

Date of experience: November 27, 2013
Kansas
1 review
1 helpful vote
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"Days after placing my order I noticed it was still processing. Called 3 different times to check for an issue. Was told all is well and it will ship soon. Called again 2 days before due date and customer service person told me it will be sent overnight to make the set due date. I asked why Walmart would hold onto an order for over a week and finally ship it overnight to get to me incurring additional charges. They had no answer. Finally called the day before it was set to arrive and am told there is a processing problem. Wanted me to cancel the order and reorder strangely at a much higher price. Amazon has it's shortcomings too but after you contact them they finally do get it right."

Date of experience: July 26, 2019
Pennsylvania
25 reviews
41 helpful votes
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Garbage
April 6, 2017

Not only are the workers lazy, impolite, and treat you like the worst part of their day was the moment you walked in, their products are junk and selection is weak. Furthermore, walmart is a drain on our system. The perfect example of corporate welfare. Pay their workers $#*! wages so they still need government subsidies, refuse to pay for private security and expect local police to do the work, and then after all that, the workers come back and spend their SNAP benefits at the store. Walmart blows.

Date of experience: April 6, 2017
Georgia
2 reviews
1 helpful vote
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Fast and hassle free!
March 27, 2017

Love the selection, prices and discounts you get for shopping online, how fast it's shipped out and delivered, and if you need a return take it to any store and it's taking care of. I can see why walmart has gotten so big - I foresee them only growing more and getting even bigger in the near future. I love walmart.com!

Date of experience: March 27, 2017
Montana
1 review
0 helpful votes
Follow Q Q.
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Walmart.com is truly the worst. I use the same account, same credit card, every time I try a small ($15-$95) order with them for something I need to pick up soon at a store (otherwise I'd just order from Amazon.com which DOES understand mail order), they cancel my order an hour after I place it, claiming security reasons, credit card possible fraud, and the like. I spend hours on the phone getting passed up the line multiple times (I'm on hold now for a supervisor, having wasted 15 min. So far with an idiot who did nothing), then they absolutely PROMISE me they have fixed the problem so I can order in the future just fine. Next time--same thing. I wasted multiple hours trying to place a very simple online order. I order a lot online and never have an issue with ANY company other than Walmart.com. They are the WORST. I remember a year or so ago they claimed they wanted to compete with Amazon.com. That is a joke. They will never be anywhere near in the league with Amazon.

Date of experience: October 18, 2016
Ohio
2 reviews
1 helpful vote
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Walmart is an excellent online shopping experience. Navigation on the website is easily accomplished. Selection from many vendors is a great feature for serious shoppers. Items purchased from Walmart offer free shipping after a minimum purchase cost. Also, items purchased (from Walmart) online can be returned to a local store if need be. Prices online seem rather fair when compared to other retailers. And I almost neglected to mention free-to-home shipping with a minimum purchase. I have experienced no problems or complaints with purchases made at walmart.com.

Date of experience: August 28, 2017
Pennsylvania
1 review
0 helpful votes
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Avaiable date
October 30, 2016

Completed my online order with quoted store pickup date, once i submitted my order the pickup date changed by 1 week, normally not a biggie EXCEPT i needed sooner. Complained to customer service-standard response after 20 minutes was it was estimated time-I countered how was estimated time changed by 5 days the instant I submitted order? He helped me by cancelling order. Got to get better, likely check other sites first. PS i suggested a coupon be nice gesture...(to no avail), Again very unlikely to use again

Date of experience: October 30, 2016
Arizona
2 reviews
10 helpful votes
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Just love this place
September 30, 2017

Walmart gets bashed a lot - I am grateful for Walmart. I never get ripped off on price, their customer service accepts returns if something is wrong or I do not like a product, they carry nearly everything - so I can do one-stop shopping. They save me a ton on my prescription every month. Yeah - I am happy with Walmart. It's not perfect, but they are soo much better than other options.

Date of experience: September 30, 2017
Wisconsin
1 review
1 helpful vote
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Calendars llc storefront
November 7, 2017

Order something... four days later, they cancel it and it's now out of stock. What a joke of a business. Will never buy from ANY storefront on walmart.com anymore. It is walmart itself as the seller - fine... but I don't trust any others now and I won't waste my time with there false promises and screwing me on a gift.

Date of experience: November 7, 2017
Florida
2 reviews
1 helpful vote
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The Good and the Bad
February 27, 2017

First of all, I am a frequent Walmart shopper. The things I like best are: low prices, easy returns if needed, convenient locations. The things I don't like, employees are not versed on location of products so if you can't find it, asking an employee seldom helps, but worst of all is their on-line. I admit Amazon has spoiled me but a week for delivery? Twice Christmas items ordered well in advance were cancelled by Walmart at the last minute making it impossible for me to find the items in time for Christmas.

Date of experience: February 27, 2017
Vermont
2 reviews
0 helpful votes
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I love shopping online, especially since the pandemic, having 6 kids (one being a new baby) it makes it so convenient to not have to go into the store. I use this site often from food, to vitamins, bedding, kids clothing, nursing needs, baby items, anything you can think of.

Date of experience: January 5, 2022
Tennessee
1 review
0 helpful votes
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Warning to all customers
December 20, 2015

Never trust walmart.com for Christmas. Customer service lies. They lied to me so many times during one transaction, they just dont care. You would have better luck writing Santa to get that gift under the tree. Walmart corporate never responded to our email or calls. Lesson learned Walmart, lesson learned.

Date of experience: December 20, 2015

Overview

Walmart's reputation is mixed, with customers appreciating its wide product selection and competitive pricing, which enhance accessibility and affordability. However, significant concerns arise regarding delivery reliability, order accuracy, and customer service quality. Many reviews highlight frustrations with unfulfilled orders, inadequate support during issues, and negative interactions with staff. While some customers express loyalty and satisfaction with the overall shopping experience, others report feeling undervalued and dissatisfied, suggesting a need for improvements in communication, order management, and customer support to enhance overall service and restore confidence among shoppers.

This summary is generated by AI, based on text from customer reviews

service
695
value
638
shipping
540
returns
494
quality
576
+349