Way

1) I ordered a spot for an oversized vehicle, tried to communicate via email but no respond, no phone number was provided.
2) parking lot address was wrong and I couldn't find it and no way to get in contact...
Still trying to get the refund for that stolen money
KEEP AWAY!

I had a flight canceled twice yesterday. 7am and 3:00pm due to fog. Because the parking lot opened my reservation when I pulled in at 5 am I cannot get a refund or a credit. I was not able to use the service despite providing my flight cancellations. $58 gone just like my vacation.

So I ended up using Way because my ride to the airport canceled last minute. They were very accommodating and easy to use. Drivers are great and the process was easy. Will use them every time i fly. Thanks Way!

Booked parking for a trip. Pulled up to the parking lot - very sketchy, and lady said they weren't accepting cars. I said I had a reservation and they were all booked up and someone from way.com should of called. Called way.com spent forever on the phone they said noting they could do and had to park at the airport twice as much money. HORRIBLE!

Thought i booked parking and airport shuttle. Hidden description id shuttle not running do to covid. Customer service no help. Would think when you book something thats not avilable it would let you know

I purchased a parking pass to an event. Arrived at the parking garage, they looked at the confirmation I printed from way. They had no idea what it was, then was told we had to purchase a new parking pass for $20. I contacted way asap. Told them what was going on. They said I needed to email copy of my confirmation and the ticket I had to purchase. They are now $#*!ing me around on my refund. Saying "a ticket I claim I purchased ". Give me a break. I lost out on my money and I'm doing this review so other people wont get scammed.

Its convenient, clean and secure. If you own a luxury car there is no better place to leave it than Way indoor. A little pricy but worth the peace of mind, especially in early spriing when hail storms hit frquently.

When you need to deal with customer service, they respond very slow and never try to help customer.
I had reserved one of parking garage in Washington DC. When I pulled up my car to the parking garage, person at parking told me "full". He told me Way should not have reserved you to begin with. So I had to find and park other area. When I contacted Way for requesting refund, they took me almost two weeks to get reply even I was asking them every day. Once they contacted me they asked me receipt of parking where I parked at other location. Once I sent my receipt, it took me another two weeks to get reply (Junie C - "Customer Success Senior Team Lead"). Then she took another two weeks to finally send me "cancelation of my reservation".
So app is easy to use and gives good deal but be aware their customer service is the worst. I won't use this app in the future.

I booked a parking space at Seattle Airport for $35. When I arrived, the parking lot was barricaded. On calling the provided number, the van driver told me he will be at the lot in 10-15 mins. I couldn't wait for 15 mins for him to arrive and another 10 mins to drive to airport, so I drove to airport directly and parked at terminal parking instead. After reaching out to way.com, they refused to refund me $35 even though the lot was barricaded.

On May 24th I had a reservation thru way.com in Fort lauderdale. Once I got to the parking place the owner didn't; t want me to park my pick up truck. Now what disappoint me is when I ask the owner about the refund on my credit card he told me that since I wasn't; t able to park they will not charge my card.Ha! Surprise when I received my statement they never credited me and was charge. Now I have to dispute the charge thru my credit card and hopefully I will get my refund I really don't like dishonest people plus I almost miss my flight cause of them and of course I had to pay extra money in a different parking lot. Never again I will do business with them so beware before you make a reservation thru Way.com

I booked 1 day parking stop in NYCity with Way.com. Confirmed emailed reservation number was never sent to me. So, I couldn't use my reservation for the simple reason that I had no reservation number. I have to find a parking spot somewhere else. Way.com customer service don't have proof that confirmation was emailed or sent to my phone number and still insist that it was emailed to me. No credit was offered, no compromise solution reached. I'm filing claim with my credit card. Good luck to anyone who use Way.com: I'm not ever :(

Way parking is absolutely horrible. There is no-one to contact in customer service and their staff is absolutely terrible. I chose their service even though they were more expensive because I read some positive reviews. Buyer Beware, they will refuse help and good luck getting a refund if something goes wrong. HORRIBLE SERVICE.

Simple, efficient and excellent value for money. To be honest, I couldn't believe the price. I thought I would give it a try but was worried it might be a mistake. On the contrary, I found it with ease and was really impressed wiht the systematic yet personal approach of staff both when I left the car, and on my return from the airport. I would highly recommend this parking spot.

This price was excellent and so easy to use. I had no problems whatsoever, the guy was waiting for me when I arrived at airport at 6.30am right on time and when I came back I telephoned as advised from baggage collection and the car was waiting for me. This was an excellent service. Well done. Will certainly use this again

Cancellation policy says flexible money back refund if cancel reservation before start time. My car was stolen hours before the start time. The app had no cancellation button to use, so I communicated to SUPPORT of my request to cancel. SUPPORT looked into it but denied refund, claiming "cancellation must be prior to start time" though their policy clearly states anytime up to start time.

Way does not refund the reservation cost when canceled within an hour of purchasing. Instead the fraudsters issue points to use for your next transaction. Time value of money taken from you. First time I've used Way and definitely the last time! Reporting to the BBB tomorrow.

I rented a car at a long term parking lot off of JFK and my flight was canceled. I took my car home and brought it back the next day as I rebooked the flight. That flight was also canceled and Way will not issue a refund or credit because I did not cancel prior to the reservation. They are telling me to contact the lot and the lot said to contact Way. How was I to know the flight was going to be cancelled twice d/t bad weather? Meanwhile my destination rental car was booked through Priceline and they have refunded me the money for the canceled reservation. I will not be using Way again. I do not want to post my ticket for privacy reasons

If I could give a zero I would. Cancelled 4/7/20 reservations on 3/13/20. Was told I would get a refund. I checked my account today and still nothing! I called and was told cancellation policy changed at the end of February because of Coronavirus so now I have WayBucks that I will never use! I requested a call back from someone higher up. We shall see what happens. If I do not receive a refund to my bank account I will be contacting the BBB. It's shameful to take advantage of people during this pandemic when it was out of our control!

We paid to park our car at a lot near our airport. When we arrived to the lot very early in the morning, the lot was closed and there was no one in sight. We tried to find someone and called Way.com customer service to ask what we should do. They said no problem we will refund you but first please wait a few minutes for a manager. The same agent came back a while later and said sorry you don't get a refund because you didn't cancel within the cancellation window. The point was we didn't want to cancel, the service we paid for was not available! We almost missed our flight and had to find last minute alternate parking. Horrible unreputable service. Horrible customer service.

Great service and awesome people. Service was fast and professional. Bus pulled up to our car to pick us up directly from our parking spot. Our driver Mandi gave us imstructions about everything we needed to know. Will definitely use again.

When I was checking my total including taxes and fees was US$31.94 to park at the EZ Parking Lot close to Pearson Airport, Toronto. After the payment went through and I check the email received from them, I was charged US$34.58. The TAXES & FEES INCREASED during checkout. Which legitimate and dignified business operates in such manner? I am convinced the company is operating a scamming ring.

Be aware that taxes and fees can be any amount they choose so when they change the amount charged to your card, it is the bogus fees that they will increase.

I parked at the Hampton Inn for my trip to the west coast, service to the airport was sketchy as to many people rushed to board the shuttle. Absolutely no organization on their part! The return was better call and get picked up within 15 minutes get to the desk they gave my keys and told me where the car was parked. I started my car the radio was blasting loud and the station was changed! My wife's seat was moved from the pre set, so who sat in the passenger front seat! Now this was late evening so I picked up about 11pm.
The next day at home I noticed a fresh ding/gouge in the driver's door and a few scratches in the passenger front door. I was furious, I called and they didn't want to know anything! I thought the car being a Mercedes they would be careful, think again! Can't be trusted.

Confirmation No. # OGI*******

Hampton Inn Boston Logan Airport Parking

Parked at the Marriot Marina Del Rey For a trip thru Way.com. The employees were nice and helpful. I bought covered valet parking. When I returned the attendant brought my car and you could not see through the windows it was so dirty. The car was filthy. There is no way love you car was parked inside. I was smart to always keep a roll of paper towels and windex in my trunk. Also my radio station was changed to rap and 3 presets were changed. I had to have my car detailed. I informed Way and the rep asked for photos of my car to prove it! Not acceptable! I am not a liar and do not appreciate it. Why would I take photos?! Anyway I would not recommend the services of Way not the Marina Del Rey Marriot!