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Way has a rating of 2.7 stars from 970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Way most frequently mention customer service, parking lot, and credit card problems. Way ranks 370th among Tickets sites.
This company responds to reviews on average within 4 days
So convenient! The number of parking tickets I receive due to not having change on hand has decreased significantly! However, there are a few bugs in the new version. Sometimes, it won't allow me to select the desired end time.
https://gofund.me/4ba92661 I just started a goFundMe to start a class action against way.com. They sold a parking spot they don't have and offered much far away one an hour before the reservation through email. They argued that it is an 'upgrade' in the email, and then said they offered 'comparable'. Original parking lot was less than a mile away, while the offered one was 6 mile away. My flight was in 1 and a half hour from departure when I found what they did. Please join me to fight against this frauds.
Nice and easy to book the parking. This will be the third time we have used this parking service. Great!
This was such an easy way to book the parking and the response was extremely efficient with confirmation of booking and directions to the car park.
Hi Chad,
Awesome to hear you had the best service with us! Thank you for providing feedback, and your experience with us!
- Way Team
Prepayment process worked seamlessly. It was easy to find a convenient garage. Everything was digital. No need to get a ticket. Easy in and easy out.
Hi Helen,
Exciting feedback! We are happy you found our app easy to use. We thank you for sharing your experience!
-Way Team
Everything was seamless. Check in, shuttle to airport then shuttle back to our car! Would recommend & will be back.
Exciting feedback! We are happy you found our app easy to use. We thank you for sharing your experience!
-Way Team
Perfect place to park and save money. Safe and convenient. Convenient online reservation process, prompt shuttle service, and friendly drivers.
Thank you for your feedback, we appreciate you sharing your experience and hope you continue to use us in the future!
-Way Team
So easy to use the app, so convenient! Have used it several times. Never an issue. Great app, great service!
Hi Jackie,
We appreciate you taking the time to share this great review of our business, We hope to see you again in the near future!
-Way.com Team
Very good parking app and quick and easy to book only took me a few minutes and very fast conformation.
Hi Liz,
Awesome to hear you had the best service with us! Thank you for providing feedback, and your experience with us!
-Way Team
Perfect app it help me a lot off time to find the place for parking! Easy to navigate. Happy to find a more affordable parking option.
Hi Felix,
We appreciate your feedback! Thank you for sharing your experience.
-Way Team
They will charge your card without even using the services! Never using them again and will file a dispute for using my card!
Products used:
Parking
Hi Elena,
We are sorry for any inconvenience while using our service. Please understand that Way is an online market place and we do not own or operate any of the facilities listed in our website. We are also liable to pay to the lot for each spot allocated to our customers as per the contract we have with them. Due to this reason, our cancellation policy doesn't allow us to initiate any kind of refunds after their check-in time due to a personal reason even if it is unused. However, we always look into our customers' issues seriously and wants to make it right for them in best possible terms. As the issue is not specified in your feedback, we are unable to figure out why your reservation was not used. Please reach out to our support team at support@way.com with the subject line "Review" and briefly explain the issue, one of our representatives will be happy to assist you. Thanks for your understanding and cooperation.
- Way Team
$10 for 3 hours I just paid $10 to park 3 hours in downtown Chicago! Download the app and use it. It works!
Best parking area in financial district. Pleasant attendants and fast, easy in and out. Highly recommend
Hi Lauren, we appreciate your sharing your experience, and happy to hear the service was fast and easy! Hope to see you book with us again soon!
-Way Team
Excellent. The attendant was marvelous. Smooth reservations, and efficient check in and check out. Highly recommended.
Hi Daniel, we are happy you enjoyed your experience and found our app to be a perfect fit to your parking needs!
I was able to enter and exit fairly quickly. The lot is very convenient to the center and my car was safe during my event.
Hi Henna,
We appreciate your feedback, and happy your vehicle was safe during your parking experience!
-Way Team
Easy to use the app. A great way to pay for parking. Paid for my parking from my hotel room and went back to sleep.
Hi Daryl,
We are very happy to hear you were able to book your reservation hassle-free. Our team will be very happy with your review as we aim to provide this outcome for all users. Thanks for sharing, We hope to see you again!
-Way.com Team
I was really impressed by the app and the whole booking process was quick, efficient and easy. I wish all other apps were as easy!
Hi Danielle, Awesome to hear you had the best service with us! Thank you for providing feedback, and your experience with us!
-Way Team
We have used park and fly often and we receive great service we would definitely recommend and the staff are very friendly
Hi Kenny,
We appreciate your feedback, and happy you found it easy to book parking with Way!
-Way Team
Our experience, was good. Close to the airport, easy to find. Your employees were very friendly, easy to talk to. Thank you
Thank you for great feedback, we appreciate you sharing your experience with your parking!
-Way Team
Quick, courteous and just as expected! Easy pay, easy park, easy pick up, nice drivers and staff. Amazing service!
We appreciate your amazing review! Glad you had a wonderful and positive experience using our mobile app!
-Way Team
Very easy to use and a more convenient way to paying for parking. No more looking for change hooray.
Hi,
Thank you for sharing your review with us. We aim to deliver a seamless platform so our users can book without any hassle. We look forward to see you book with us again!
-Way.com Team
Very handy app when you forgot your coins at home and easy to use. Extremely easy to use and so much better than having to remember money.
Easy to use the app. Great digital experience and a great app for finding quality parking in my experience
Hi Umeka,
Thank you for great feedback, we appreciate you sharing your experience with your parking!
-Way Team
Second time I have used the service, saves time comparing individual apps. Great service on time for both collection and for the return delivery
Hi Craig,
We appreciate your feedback, and happy you found it easy to book parking with Way!
-Way Team
Simple to download and complete setup. Took a couple of minutes to complete fully. Simple check in. Good and easy way to book parking
Hi Talluri,
We appreciate your feedback, and happy you found it easy to book parking with Way!
-Way Team
Had features and had potential Great app. It had location based suggested parking by the airport. Helps with parking in my hometown and in the city.
They show price different when you really book they charge more. Also they don't fund. I lost money. I don't suggest.
Hi John,
Thanks for sharing your experience, as we understand your frustration. We are sorry for any trouble regarding your parking experience and rate concerns. When booking on our platform we display the rates on the calendar for each day. In the future, please hover over the daily rates to view prices per day before the booking. Please keep in mind, Way.com is an online marketplace and does not operate any of our partnered locations. We currently only serve as an online option for discounted parking and vehicle services etc. Thank you for taking the time to bring this to our attention. We will use the feedback to improve and to ensure this doesn’t happen again.
-Way Team
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Hi Brooke,
Thank you for great feedback, we appreciate you sharing your experience with your parking!
-Way Team