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Way has a rating of 2.7 stars from 970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Way most frequently mention customer service, parking lot, and credit card problems. Way ranks 370th among Tickets sites.
This company responds to reviews on average within 4 days
So convenient! The number of parking tickets I receive due to not having change on hand has decreased significantly! However, there are a few bugs in the new version. Sometimes, it won't allow me to select the desired end time.
https://gofund.me/4ba92661 I just started a goFundMe to start a class action against way.com. They sold a parking spot they don't have and offered much far away one an hour before the reservation through email. They argued that it is an 'upgrade' in the email, and then said they offered 'comparable'. Original parking lot was less than a mile away, while the offered one was 6 mile away. My flight was in 1 and a half hour from departure when I found what they did. Please join me to fight against this frauds.
Much improved, doesn't seem to hang for ages and parking selection and paying now much easier and faster.
Used this service last week. Good friendly service and easy to find. I will recommend this parking service to my friends!
Products used:
Auto insurance, parking
Easy to book and easy to find a car place and very good transfer. Booking very straightforward, no hassle, excellent price.
Hi Courtney,
We appreciate your feedback, and happy you found it easy to book parking with Way!
-Way Team
Great service. Great experience. Got my claim ticket texted to me and the attendant got my car quickly.
Tip for consumers:
call them
Products used:
airport parking
Hi Megan,
Thank you for your feedback, we appreciate you sharing your experience and hope you continue to use us in the future!
-Way Team
"I booked this company during my journey and
They exceeded my expectations. They were very professional and
Personable."
No problems booking. Access to the car park was quick and simple. Bus was warm and quick, with the best price to match.
Hi Jess, Awesome to hear you had no problems booking! Thank you for providing feedback, and your experience with us!
-Way Team
Great customer service! Just great service overall as a whole. From the night guys to the morning/afternoon guys! No one misses a beat!
Hi John,
We appreciate your sharing your experience, and happy to hear you experienced great service overall! Hope to see you again soon!
-Way Team
I prepaid for parking. A parking app worth using. Easy to use. Easy to book. Saves money and time. Always a pleasure parking.
Hi Bevan,
Thank you for sharing your feedback with us! We are happy you found it super easy to book with Way!
-Way Team
Works great for payment for parking. Makes parking and extending parking easy without having to run back to the car
Hi Michael,
We are happy to hear you are enjoying the services we have to offer, We hope to see you again!
-Way.com Team
Useful! Having booked the long term parking for the w/end & paid for it online... it was smooth & easy.
Hi Luke,
We appreciate your sharing your experience, and happy everything went smooth and easy! Hope to see you again soon!
-Way Team
Easy to use! No more running around for change :) So useful, no more worrying about having change, no more queuing for the ticket machine-love it.
Awesome parking app and service! Very useful and very kind team. Makes paying for parking really easy.
Would highly recommend. Close to the airport quick link bus to the airport. Friendly, efficient staff.
Products used:
Way parking
Hi Treasa,
Thank you for your review. We are glad your experience with our services went well and will continue to strive for these experiences for all users. We look forward to seeing you book in the future.
-Way.com Team
Was easy and fast. Everything was smooth and it was a pleasure working with your staff. Great value.
Hi Shane,
We appreciate your feedback, and happy you found it easy to book parking with Way!
-Way Team
Excellent parking app. This app is amazing thanks for bringing it to us it makes paying for parking easier
Hi,
We cant thank you enough for your kind words regarding our mobile app. We'll be sure to share this along with our team as they will be delighted to see what you have written. Thanks again hope to see you book with us soon!
-Way.com Team
Excellent service. Very easy to use online. Very easy to follow, with an instant email to confirm your booking.
Hi Julie,
Thank you for great feedback, we appreciate you sharing your experience with your excellent parking service!
-Way Team
Very easy to use online. Very easy to follow, with an instant email to confirm your booking. Love it!
Products used:
Parking
Hi,
Thank you for the kind words on this review. We will continue to strive to meet all customer expectations when booking with Way.com.
-Way.com Team
The attendant was helpful and very polite. The car was retrieved in minutes. The car was sanitized can't ask for more
Hi Jess, we appreciate your sharing your experience, and happy to hear our partners attendants were polite! Hope to see you again soon!
-Way Team
Check in was great. Very attentive. Check out was very smooth as well. Great parking location. Thank you!
Hi Helen,
Thank you for your feedback, happy to hear about your experience with our services and looking forward to having you use us again!
-Way Team
This was my first time using Way. I was disappointed. After making my reservation, I received 2 emails (to junk mail) stating:
"Dear XXXX, Your booking is confirmed with us. Please review the information below and save this email for your records. Confirmation No. # OG(9 numbers), Dallas Lovefield Inn DAL Airport Parking, Check-In: Aug 02,2022 11:30 AM.
At the very bottom of this email, was a statement in grayed out text under Access instructions stating "For customers and staff safety, our shuttle services have been temporarily suspended." In order to read this, I would have had to scroll to the 4th screen on an IPhone 12, after seeing my booked confirmation number twice."
When I arrived at the parking location, I could not find a main office for the motel. I drove around twice looking for some help. I looked up the motel phone number and got someone who told me he didn't know what I was talking about and that his motel did not do airport shuttles.
I tried to reach Way but their mobile homepage has no links to contact them. I finally found a number and after waiting for several minutes on hold, I got someone on the phone who told me the service at that location was discontinued. I had to quickly scramble to find alternate parking on short notice. I asked for a refund since these messages were not only in my junk mail but obviously designed to prevent someone from noticing the service suspension. I was told that I had to cancel before the reservation to get my money back. I asked to escalate the situation to the person's supervisor and he said that would not be possible and I would be charged.
I would suggest people be careful using Way – I am a case study of one person – but I was very disappointed with how I was communicated with and treated.
Tip for consumers:
I would be very careful about using Way.com
Products used:
None
Hi Jeff,
Thanks for updating our team regarding your experience, as we understand your frustration. We are sorry for any trouble regarding your experience. If you would like to speak to a member of our team please email support@way.com so we can assist.
Way Team
This is so convenience. Great pricing, great parking service, great telephone customer service help!
Hi Alexis,
Thank you for your feedback, we appreciate you sharing your experience and hope you continue to use us in the future!
-Way Team
They are awful. They only drop you at arrivals and at random locations and picking up took them close to almost 2 hours. DO NOT PARK YOUR CAR WITJ THEM.
Hi Julie,
Thanks for sharing your experience, as we understand your frustration. We are sorry for any trouble regarding your experience please call our support team at 408-598-3338 to speak to an insurance agent we will be happy to assist.
-Way.com
Wish I'd downloaded the app long before now. Makes life a lot easier. Easy way to pay for your parking.
Friendly staff. Easy to order and check, no problems. Would recommend you use the car parking excellent service
Hi Deividas,
Exciting feedback! We are happy you found our service easy to use. We thank you for sharing your experience!
Way Team
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Hi Schroeder,
Thank you for taking the time to review our business. We hope to continue making an impact for our users in proving a seamless experience while using our services. Thanks again for sharing with the community.
-Way.com Team