Way

I purchased $75.75 for parking with this company and did not receive the email on time to park. Had to pay an additional parking $90. When I contacted them they said they sent the email. I tried to stop payment with my CC company but they deputed it. I would not recommend this company they are rude and just rob you. I don't know how to upload pictures or videos.
We're writing about a dispute we received from you on 09/21/2023 regarding the following transaction(s):

Date Description Amount Disputed Amount
09/07/2023 WAY.COM*AIRPORTPARKING $75.75 $75.75

The merchant has submitted a response to your dispute and provided the enclosed documentation. If you have any additional information or documentation to support your dispute, please provide it to the address below, no later than 10/29/2023. If we do not receive a response, we may be required to resolve your dispute using the information currently available.

NASA FCU
P.O. Box 1588
Bowie, MD *******-1588

This information is being provided to you from the merchant directly to support their objection against the dispute that was filed. This information and documentation provided does not reflect any opinions or views of NASA Federal Credit Union. This information is only being provided to you for your records and to determine if the merchant's rebuttal is valid.

If your dispute included additional transactions not listed above, please be assured we are continuing to investigate those.

Thank you for giving us the opportunity to serve you. We appreciate your business and the confidence you have placed in us. If we can be of further assistance, please contact us at 1-888-NASA-FCU (627-2328) ext. 333.

Do not reply to this email, it is an unmonitored email. For additional information or to upload documentation, please contact us at *******@nasafcu.com.

Sincerely,

Card Services

Very good app, gives you all the information you need to get to the car park and it's far cheaper than other car parks around it. HIGHLY RECOMMENDED

I LOVE this app, so easy to use, I don't have to carry change EVER and it's a piece of cake to extend the parking time if necessary

I purchased 5 days of prepaid parking from Way.com. On my return day, June 18,2023, I arrived early and went to get my car. My Way.com voucher was not honored. After multiple calls to Way.com and an extended hold, I finally spoke to a live person. After an additional time on hold, they advised that because I was leaving the parking facility 25 mins early, my way.com voucher was being rejected. I was advised to pay the full parking facility prices and submit my receipt "for a refund." I did so and after several days of inaction, I checked my credit card online. Not only was there no refund, of either the original amount or the full facility amount I was forced to pay, I saw that Way.com had actually made duplicate charges to my card for the same facility and the same period!

When I filed a dispute with my credit card for the second charge, Way.com then advised that I would need to drop my dispute in order for them to reverse the charge. I called my credit card and withdrew the dispute so Way.com could proceed with the refund. I advised Way.com the day the dispute was dropped.

I then received follow up emails from Way.com advising that I still needed to drop the dispute and I advised them that I had already done so. Well, I have now received an email from Way.com saying I must provide to them PROOF that I dropped the dispute in order for them to proceed.

Never have I ever experienced this kind of run around from any service provider. I have disputed credit card charges in the past and they were resolved by the merchant directly with the card company. The merchant reverses the charge and the dispute is resolved. I have never had to cancel a dispute for it to be resolved.

I have now been charged $125 by Way.com for services it did not provide in addition to the charges I had to pay to the parking facility in order to get my car out...because I arrived 25 minutes early.

Way.com is an unreliable service provider with atrocious customer services that will give you the run around and not work to resolve any issues with the goods and services it may or may not provide.

I would caution against purchasing any goods or services from Way.com and if you choose to do so, buyer beware. Don't expect any kind of satisfactory customer service from this company.

Don't be fooled by reviews. I booked with way.com and downloaded the app also. After reading the invoice I received after booking I was disappointed. As said $5.75 per day. I had booked for 3days. My total ended up being $100. I wasn't happy so I called to cancel. No answer so for some reason i checked my bank statement and found they charged me close to $500 for duplicate charges... let's say 5x. Very disappointed and what made it worse is I really reviews and didn't find any good ones. All I read was you don't get a refund, you get way bucks. I said to myself... what a way to start a weekend getaway. I called them again. 1:30am and finally got a hold of someone after 40 minutes on hold and a disconnect the first time. Surprisingly the gentlemen I spoke to was nice and asked if I want to cancel all or just the duplicates. I canceled the duplicates and went on reading more negative reviews which didn't make me feel any better. I said oh well... I'll let it go and try not to let it ruin my mini vacation. I let it go. Checked bank once in a while and found a credit for one of the 5 bookings. Waited a til I got back and checked again. Received all the money charged. Full refund to debit card... not waybucks! Idk what changed or maybe I was just looking for bad reviews and I found it. Needless to say. The company did what they promised besides the fact of overcharging me. I ended up not using the parking or way.com but I guess I could give them another try. Please don't go off by all the negative reviews about it being a scam. I was skeptical when I received a generic email reply but I gotta give them the benefit of the doubt! Thanks for the full refund!

I'll definitely use this site again in the future.

We have a small SUV 2009 Subaru Forester. We arrived at the parking lot and after parking the car for us the agent told us we had to pay $35 extra ($7/per day). I said "what for?" He said "for your large car". Our car is 17 inches shorter than a midsize car. Yet, it does say on the website that SUVs will be charged at the parking lot. We did not see that. One agent told us that we could contact Way and get our refund. No way. Way said it was up to the parking lot. Both of them said to get the refund from the other. A man we spoke to at the lot said that we were totally in the right and that we should be refunded. My wife even spoke with some at the lot who said that the money would reappear on our credit card. It did not. Today an agent calls and explains to us that there is nothing he can do because it plainly says SUVs will be charged. No compassion for these two 80 year olds who are not very savvy. So the ad says $3.00 per day. We paid $20 per day for our "large car".
Park somewhere else!