Way

Wish I'd downloaded the app long before now. Makes life a lot easier. Easy way to pay for your parking.

All info there, booking took just a few minutes, pleased with service. Simple, even for me. To book online

Do not use way.com. They take your $ and tell you a reservation is made. You show up, and their own well reviewed parking lots don't honor 3rd party reservation "requests" when they are going to be full later in the day. You get rejected just before your plane is to leave with full family in car. I went around begging other lots to pay their window rate to take my car. Was 3X the price, and missed the flight. This is what Way.com had to say to me... that they are not a real service...

So sorry to hear about your experience with your previous reservation.

Please understand that Way.com is a marketplace and works with multiple vendors/partners who want to market their services on our website. Way cannot be held liable for third party payments outside of our company. If you have any additional questions or concerns, please visit our website and view our Terms of Use.

"Way.Com will not be liable for lost profits, loss of business or other consequential, special, indirect, or punitive damages, even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. Way.Com will not be liable for products or services not being available for use or for lost or corrupted data or software. Customer agrees that for any liability related to the purchase of products or services, way.Com is not liable or responsible for any amount of damages above the aggregate dollar amount paid by the customer for the purchase(s) under this agreement."

Due to all services being rendered by our partners we cannot be liable for direct parking lot issues. By using our services, you've agreed to our terms of use, and Way.com is not liable for payments made outside of our company.

We reserved parking at a secure lot about 2 miles from the Seattle Airport with shuttle service ever 15 minutes. A couple of days before our departure, we got an email saying they had overbooked the location and were moving us to another. We did not think much of this and went to the new location on the day of. It was over 6 miles from the airport in an unsecured hotel parking lot in a sketchy area of Kent, WA. We called about an hour before arrival to see if we needed to schedule the shuttle pick up, but were told to call upon arrival, so we did. Once parked, we called and got no answer and no VM. I tried again, with the same result. I tried a second number and had the same result. Tried first number again. Same. Tried a 3rd number and finally got someone who told us it would be AT LEAST 30 minutes for the shuttle and probably longer. We agreed to the pick-up, but were not happy about it. After hanging up, the woman at the hotel reception said this is common for that location.
Another patron had arrived while we were calling. He said he was on a tight deadline for his flight and asked if we wanted to share and Uber. Needless to say, this added to our overall cost of parking.
When we returned, we were happy to find our car in tact and undamaged. We did not even try to use their shuttle after our departure issues, so we just took an Uber to the hotel.
I've seen Way.com replies to some posts where they offered Way Bucks or some such and 50% off for next time. All I can say is that they can keep their phony-balogne bucks and discounts because I will never use them again! The CAN send me $35 to cover the cost of Uber since their promised 15 minute shuttle did not materialize and and for the inconvenience of being 3 times the distance to the airport as first booked.
I believe Way.com is a dishonest business that has no interest in customer service or providing a real service. I think they must only have one "shuttle" and they use it for the locations nearest the airport hoping other patrons will just take Uber or Lyft. I'm mad at myself for choosing them and mad at them for making the beginning and end of my trip pretty stinky.
I can't stress enough my recommendation that everyone avoid this company like the plague!

As usual, I've had the best service and best price. Last time I used you, the driver even went up to the gate to make sure I got out OK.

Good friendly service and easy to find. Great price, brills app that is easy to use and book on. No hesitation in recommending them.

First time using long term parking and I found it very easy. Staff very helpful, Would use again and reccommend it to others

Terrible. Did not honor reservation and would not refund money without my PROVING I had to take alternative transportation.

The app completely mislisted the parking spot I paid for. Lot didn't exist. Forced to pay $820 for parking.

Easy in and out for yesterday. A little pricey though for two hours. Extending my parking for free wasn't necessary for me.

Works as expected. Useful for paying for parking when cashless... Convenient parking app. Thumbs up. Well done

So far so good, 2nd time using and its great. Easy to park, easy to get out of car park. Would highly recommend. Good price too.

Straight trash. No refunds final sales on dates I couldn't use due too my flight cancellation. Trash trash trash scam scam

Everything was clearly explained and I found no difficulty getting the quote and booking I needed with Way parking services.

Excellent service. Well mannered professional staff. Couldn't find a better provider near or far. Fast, safe, inexpensive.

Efficient, on-time, helpful. Online pay made it easy to gain entrance and leave with scannable QR code.

Wow this good. Never knew it existed. So easy and simple to use. Couldn't ask for a better service. Best on the road

1) Drop-off day: I had arrived at the parking lot on 10/20/2021 sufficiently in advance, to avail the shuttle, and reach the airport comfortably. The Person standing at the gate had instructed us to drive up to the 6th/7th floor. After driving up and parking our car at 7th floor, myself, wife and two children had grabbed our bags and reached the elevator to see the note "Elevator Out-Of-Service"; we tried to see if there was another elevator but there were none. We had to carry the bags and walk down the stairs to save time.
I am wondering why couldn't anybody tell us that elevators were not working - we would have dropped the bags at the gate and avoided walking down carrying all our bags.

2) Pickup Day:
We had arrived at the airport at ~ 10 pm on 10/26/2021; it was a raining and cold night. We had reached the scheduled shuttle pickup point and called the parking lot. It was hard to get to anyone to talk to quickly; eventually the call went to a general customer service where a Rep had asked whole lot of questions and booking number confirmation just to give another number for us to text and request for the pickup. We had texted and waited on and on and on for 45 mins to an hour. In the mean time I had seen so many shuttles of other parking services picking up their customers and leaving.
Eventually we had to take Uber and reach the parking lot. And again, the elevators were out of service; somehow, we managed to pick the car and leave for home.

In view of the inconvenience and the pain we have gone through by booking at Way.com, I am expecting a full refund and reimbursement of Uber charges through their customer services (, or through Better Business Bureau) for some consolation.

SGunupuru

Like others I guess I got suckered into using this Website to book airport parking because of the low price. I booked back in October 2019 for parking near Orlando Airport for 10 days over the Christmas holidays. Got a confirmation, printed it out, even got a reminder from them a few days before, so thought everything was fine.
So my wife and I set off on the morning of Monday 23rd December heading for Gold Park Airport Parking. When we arrived there were at least 6 cars waiting at the entrance, so I had no choice but to stop on a busy road with my hazard lights on. Nothing appeared to be happening so my wife got out of the car only to find that the gates were locked, there was a notice saying the parking lot was full and there was nobody in the front office! All of the people in front of us also had reservations and were just as perplexed as we were. So I phoned the number for the parking lot and the first thing this guy says is "Did you book with Way.com? They do this all the time - they overbook and we just run out of spaces and can't do anything about it. You'll have to find somewhere else to park and get back to them and they will refund your money."
So we had no choice but to move on, the clock was ticking, and we did not want to miss our flight, but I'm sure you can imagine how difficult it was to find an alternative nearby especially a couple of days before Christmas. Eventually we found a place, and had no choice but to pay top $. So instead of the $34 we paid Way.com we now have paid $178!
What really kisses me off is I went back to Way.com, and they sent me a boilerplate reply (which shows me this DOES happen all the time), giving me a refund on my credit card and offering me a paltry $10 credit for a future booking!
So even if I took their measly $10, I would still be $134 out of pocket. I did go back to them saying I was not satisfied with their response and gave them 'til after the holidays to respond but they have not bothered, hence posting this review.

I Booked A Parking Spot With Way at JFK Airport Only To Get To The garage To Be Told There was No More Space Causing Me To Miss My Flight

Amazing, Absolutely love the UX / UI. I couldn't do without this parking app now, never get a ticket again.

Absolutely the worst app. I've had issues with every lot I've booked in atl except peachy airport parking! On feb 28th 2020 way I booked through way.com to park my car at Days inn by Wyndham located on Washington Rd. In east point Ga. Upon arrival I noticed the hotel was run down, there's was 2 cars with busted windows and a old beat up looking shuttle m, but I didn't have time to book somewhere else being that it was 4 am so I go inside and I'm greeted by the desk attendant ( a tall black male). He I tell him I'm here to park my vehicle and I notice two others waiting for the shuttle so I ask when will it be back? He proceeds to tell me the shuttle doesn't work, and this isn't there problem because way.com is still booking out parking spots even though they have no shuttle. I was super upset because I'm 20 mins from the airport lyft and uber were $15, the desk attendant then proceeds to say his "security guard" will take me to the airport in his car as long as I tip him. Being that I had no choice I was forced to enter the car with a stranger and give him more money when I've already payed to park my car and shuttle to the airport. I have never experienced this level of unprofessionalism in a hotel or a airport parking app. Not to mention way.com has THE WORST CUSTOMER SERVICE REPRESENTATIVES! I called in to voice my concerns and "Mina" hung up on me so j called back and she knew my number and proceeded to pick up the phone the hang it up, I then called from blocked and she answered and lied and said it was not her but it was. I work in HR and if this were my company and my employees they'd all be fired. Never booking with way.com

-A very dissatisfied PAYING customer

I've been using this parking app for a while I think less than a month and it has come in handy!