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  • Way

Way

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Overview

Way has a rating of 2.7 stars from 970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Way most frequently mention customer service, parking lot, and credit card problems. Way ranks 370th among Tickets sites.

  • Service
    469
  • Value
    436
  • Shipping
    231
  • Returns
    361
  • Quality
    386

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 57.3%
Positive
43
Neutral
2
Negative
30
103
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How would you rate Way?
Top Positive Review

“So convenient!”

Csongor S.
7/12/24

So convenient! The number of parking tickets I receive due to not having change on hand has decreased significantly! However, there are a few bugs in the new version. Sometimes, it won't allow me to select the desired end time.

Top Critical Review

“Please join me to start a class action against way.com”

Jighan J.
10/28/24

https://gofund.me/4ba92661 I just started a goFundMe to start a class action against way.com. They sold a parking spot they don't have and offered much far away one an hour before the reservation through email. They argued that it is an 'upgrade' in the email, and then said they offered 'comparable'. Original parking lot was less than a mile away, while the offered one was 6 mile away. My flight was in 1 and a half hour from departure when I found what they did. Please join me to fight against this frauds.

Reviews (970)

Rating

Timeframe

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Reviews that mention popular keywords

parking lot (95) customer service (115) airport parking (102) credit card (43) parking spot (46) car park (51) parking app (37) way parking (29) car parks (51) parking service (29)
Thumbnail of user gregoryc735
California
1 review
0 helpful votes
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November 25th, 2021

Very easy to search and book a space. Booked one for a concert at Ford Field last year, thank goodness I did because the garage was closed unless you had prepaid parking. 1 minute walking distance too, so yay!

Service
Value
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Quality
Thumbnail of user justing70
Shaniece M. – Way Rep

Hi Gregory, thank you for your feedback, happy to hear about your experience with our services and looking forward to having you use us again!

Thumbnail of user maxh198
California
1 review
1 helpful vote
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June 3rd, 2021

I've never been scammed like this by a US based business. They will tell you one price, take your card, then confirm a different increased price. Mine doubled from $42 to $90. I'll be reporting them to the consumer protection agency.

Tip for consumers:
Stay away from this predatory company

Products used:
None

Service
Value
Quality
Thumbnail of user justing70
Shaniece M. – Way Rep

Hi,

I apologize on behalf of everyone at Way.com. Please know that your situation was an exception. As you can see in other reviews, we are known for taking ownership and caring deeply about our customers. We can assure you we are not a scam business as we have multiple partnerships across the nation which use our services daily. Please understand our prices are subjected to change depending on your dates selected as mentioned on our terms and conditions. We would appreciate another chance to earn your business and speak with you directly on this review. Please feel free to contact our support team at Support@Way.com for assistance. Thanks for sharing!

-Way.com Team

Thumbnail of user dannyw214
California
1 review
0 helpful votes
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April 23rd, 2021

Convenient parking. Cheaper price than the airport. Outstanding service! We spent hours there after losing keys and they were more than accommodating. Several managers and employees checked on us repeatedly! Truly made our circumstances seem much better! Excellent, professional, and personable!

Thumbnail of user justing70
Shaniece M. – Way Rep

Hi Danny,

We appreciate you sharing your kind words on this review. We hope to see you again in the near future!

-Way.com Team

Thumbnail of user jayj231
Missouri
1 review
1 helpful vote
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October 12th, 2019

Waited exactly 105 minutes at Atlanta Airport for the shuttle. Local Days Inn Hotel kept telling "it is on its way." "Had to fill gas" "Will be there anytime" We were delayed and had to drive middle of the night because of their aaah! Services.

Thumbnail of user justing70
Shaniece M. – Way Rep

Thank you for your feedback, we apologize about the shuttle experience. Please feel free to email our team at support@way.com if you would like to speak directly with our support staff.

Thumbnail of user qunl1
California
1 review
1 helpful vote
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December 3rd, 2019

We were turned away from my "reserved and paid full" spot near SEA-TAC airport as it's full. Then, they referred us to travel to a different city, Kent to park over there. We almost missed our flight. Way.com asked us to enter the car license plate number in advance, but took absolutely no responsibility after taking our money. I should check this website first before using them. Lesson learnt. DO NOT USE this place EVER. Wonder how long it will take for them to declare out of business.

Thumbnail of user justing70
Shaniece M. – Way Rep

Hi Qun, We appreciate your feedback, please feel free to email support@way.com and our team will be happy to gather more details regarding your experience we appreciate you expressing your feedback regarding our partner and apologize for the experience.

Thumbnail of user pari
Virginia
1 review
1 helpful vote
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May 16th, 2022
Verified purchase

Just bought two tables, one table had a deep scratch. No warranty because it was partial assemble. Partial meaning 3 screws and not one near the top. Please don't buy from these folks their customer service is probably the worst right now. Pae

Tip for consumers:
Don’t use it

Products used:
Two tables.

Service
Value
Shipping
Returns
Quality
Thumbnail of user justing70
Shaniece M. – Way Rep

Hi Par,

We are sorry to hear about your experience, unfortunately we do not sell furniture on our platform.

We wish we could be further help, and so sorry for your experience.

Best,
Way Team
www.way.com

Thumbnail of user keeleyf2
Australia
1 review
0 helpful votes
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November 19th, 2021

First time use. It's easy to find and book the lowest price available. Haven't completed my transactions yet, so maybe I'll update this after the event is over. Update: it was great! We parked in downtown Washington to go to the natural history museum. Saved a good but of money on parking with this app!

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Thumbnail of user justing70
Shaniece M. – Way Rep

Hi Keeley,

We appreciate your sharing your experience, and are happy we were able to save you on your paking rates! We will be sure to share your experience with our partners as well, hope to see you again soon!

-Way Team

Thumbnail of user tonyc124
Florida
2 reviews
1 helpful vote
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December 6th, 2021

So, I make a $58 reservation for Thanksgiving weekend. I get there, no lot. Other surface lots are full. I park at the airport for $120. Way takes days to respond but only after many messages and about 2 weeks they send me a $20 refund. Bottom line, it cost me in total $158 for 8 days because of them. No-Way!

Tip for consumers:
sometimes you're really not saving anything. Never again. The first time I used them, no shuttle, I had to Uber at 7.99. Always an issue.

Products used:
none

Service
Value
Returns
Quality
Thumbnail of user justing70
Shaniece M. – Way Rep

Hi Tony,

Thanks for sharing your experience, as we understand your frustration. We are sorry for any trouble regarding your experience as our team will reach out to our partner regarding your experience to handle your concern. This has been escalated to our internal management team to investigate at this time. Please keep in mind, Way.com is an online marketplace and does not operate any of our partnered locations. We currently only serve as an online option for discounted parking and vehicle services etc. Thank you for taking the time to bring this to our attention. We will use the feedback to improve and to ensure this doesn’t happen again.

-Way Team

Thumbnail of user laurena301
Ohio
1 review
0 helpful votes
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September 5th, 2021

Handy app if you're out and about with no change. Love how simple this is once I put all my cat and payment info in. Recent searches especially helpful. Also text and prompts big enough to see without my readers!

Service
Returns
Quality
Thumbnail of user monishp1
New Jersey
1 review
2 helpful votes
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May 16th, 2019

Evan with my reservation made on line with way.com, parking owner would not accept it. I ended up parking at JFK for a lot more money. We almost missed our flights and wasted 45 minutes! I would never suggest anyone to use this web site(way.com). It was the worst way to start vacation.

Thumbnail of user justing70
Shaniece M. – Way Rep

Monish, We are saddened by your experience and will reach out to the parking location regarding your booking. Our team is available 24/7 and will always be happy to assist you with a better location in the future. We never want your vacation to start off with a bad experience. Please email our team so we can make this right!

Thumbnail of user kylev186
Georgia
1 review
4 helpful votes
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March 15th, 2023
Verified purchase

Booked a 3 day parking pass in New Orleans through way, and boy do I regret it! Their app took me to a restaurant and when I drove to the nearest lot, there was no attendant or way to validate the QR code they send you. Had to pay to park since their awful customer service line didn't pick up to help me. Finally got ahold of them and they refused to refund my original reservation on the basis that "no one else had an issue that day". This company is a scam, beware.

Tip for consumers:
Find a different company

Products used:
Parking

Service
Value
Quality
Thumbnail of user justing70
Shaniece M. – Way Rep

Hi Kyle,

We are so sorry to hear about your experience while using our service. Could you please send us a detailed emailed with your confirmation number under the subject line "Review" to support@way.com? We will investigate upon this issue and get back to you at the earliest. Again, we apologize for any inconvenience this may have caused to you.

- Way Team

Thumbnail of user hunterc90
Minnesota
1 review
1 helpful vote
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June 12th, 2021
Verified purchase

Got to hotel 2 hours before flight to find out its overbooked and told to call way. They answered after 10 minutes on hold and only offered refund and no options. Had to pay 3 times as much for airport parking. Would have done park and fly if I knew way was such a joke.

Service
Value
Returns
Quality
Thumbnail of user justing70
Shaniece M. – Way Rep

Hi Hunter,

Thanks for sharing this review. We are truly sorry for any trouble caused to you during your reservation. We can assure you our team has been monitoring this matter and making sure this does not happen again in the future to any user. This was an uncommon instance that will be rectified as soon as possible. We appreciate you sharing this with us, We will strive to do better.

-Way.com Team

Thumbnail of user edenw10
Washington
1 review
2 helpful votes
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March 11th, 2019

I made the mistake of booking an airport parking with this company. I immediately cancelled my order via email on the same day I made the reservation and I have yet to receive a refund 3+ weeks later. Phone calls only go to voice mail and they'll NEVER call you back even if you leave a message. I've contacted chat multiple times and each time it gets me no where after repeating myself over and over. This is a SCAM. Please save yourselves your precious time and money and do not do any business with this company.

Thumbnail of user martinp392
Israel
1 review
0 helpful votes
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April 30th, 2021

I always rely on Way. It's easy to get into and the covered parking is great. It's nice to know that you will be picked up and dropped off at your vehicle. I've never had to wait long at airport parking to bet back to my vehicle. The drivers are helpful and courteous. A year and half ago after being gone for 10 days, our battery was dead. A Way employee drove over and jump started us and we were on our way. I make reservations as far in advance as I can so I don't miss out.

Thumbnail of user violak7
Florida
1 review
0 helpful votes
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March 15th, 2021

Very quick and easy to set up it only takes minutes and a few seconds more to make payment, confirms parking allowed as soon as payment is confirmed and best of all no need to route around for loose change... Great!

Thumbnail of user justing70
Shaniece M. – Way Rep

Hi Viola,

We are glad to hear your experience with our booking process was seamless. We hope you enjoy your services booked and look forward to seeing you more in the future!

-Way.com Team

Thumbnail of user afcallender
North Carolina
1 review
0 helpful votes
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June 4th, 2023

Atlanta airport parking, "from 6.00 a day"! It's a great way to draw us in, but when you get your dates set... It's actually 30/day, with no reason given for the price jump. Also no specific location given, to look at a map and confirm the location.

That's when I started looking for reviews. We are traveling for two weeks with a niece who's very nervous about flying, did not need any confusion at the start of the trip.

So, while I can't actually comment on the service... The lead-up is miserable and I will not be using the way.com service.

Products used:
Parking

Value
Thumbnail of user stephenc1926
Florida
1 review
1 helpful vote
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November 16th, 2022
Verified purchase

If you have time to waste speaking with someone in India and not getting any satisfaction, this company is for you! Booked parking in Syracuse with shuttle and arrive at hotel to find no shuttle, hotel staff didn't know anything about the reservation and couldn't even arrange for a taxi! Almost missed flight!
Customer service totally unhelpful had to dispute charge! Who needs this kind of aggravation!

Thumbnail of user justing70
Shaniece M. – Way Rep

Hi Stephen,

We are extremely saddened to hear about your experience while using our service. Thanks for bringing this issue to our attention and we totally understand your frustration. Please understand that Way.com is only an online market place and we do not operate any of the listings in our website physically. All the information updated in our website is by the concerned parking lots itself. Shuttle service is provided as complimentary by the lot directly to the customers and we do not charge anything from our end. We assume that this issue happened due to a miscommunication by the lot. We have escalated this incident to our internal management team for further investigation to avoid such incidents in the future. We apologize for the inconvenience caused and we will work our best to make things right for you. Could you please share the receipt of the payment you have made directly at the lot to support@way.com? We will review it and get back to you at the earliest. Thanks for your understanding and cooperation.

Way Team

Thumbnail of user zees20
Georgia
2 reviews
2 helpful votes
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June 26th, 2023

Way is embedded in practically all online parking purchases, even if their name does not appear on the purchase/listing right away. Once you make the purchase, you're charged at that instance. Way promises that you can cancel as long as it's right before you park, but good luck doing that. I spent hours on the phone, on hold, and sent three emails with no one answering/responding. I had to contact my bank and dispute the charge in order to have it removed off my credit card. This company is not transparent and it does not follow the terms of its own policy, even if you try.

Service
Thumbnail of user jinawam
Massachusetts
1 review
1 helpful vote
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May 24th, 2021

READ THIS REVIEW! They deserve less than 1 star because their customer service is terrible. Super shady, misleading cancellation and refund policy! While they say you can "cancel" prior to your reservation, they will not refund you, only offer a credit in the form of way. Bucks! I booked Boston airport parking totally $246.97 because I had to leave urgently and needed to park my car for 21 days. Luckily, I had a change of plans 2 days prior to the reservation. I contact them to cancel... to be told nothing can be done and to dispute it with my bank! I've done that AND they fought back quoting their misleading policy. Now I'm out of $250, didn't park and likely will never use the $250 credit! BEWARE! Because this sucks!

Tip for consumers:
Find another parking app!

Service
Value
Shipping
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Thumbnail of user alexn553
Delaware
1 review
0 helpful votes
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February 12th, 2022

The location is clean and the employees are extremely kind. They wear masks! Your vehicle remains in good condition and you never have to wait. One of my favorite Icon lots. It's a great option if you are going anywhere.

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Value
Shipping
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Thumbnail of user justing70
Shaniece M. – Way Rep

Hi Alex,

We appreciate your wonderful feedback, and sharing your experience. We hope you continue to use our services in the future for all of your travel needs!

-Way Team

Thumbnail of user margueritew16
Texas
1 review
1 helpful vote
  • Send Message
March 5th, 2021

Quick & easy to use once you set up you car. Literally open, tap, tap, tap & go. Takes longer you've log out. Make password something you'll remember. Discovered great way to use it tonight. It's like radio station WGTS's "drive thru difference." Only with cars, instead of fast food. I definitely got more out of the experience than the lady w/the car.

Thumbnail of user justing70
Shaniece M. – Way Rep

Hi,

Thanks for taking the time to share your review of our business, We look forward to seeing you in the near future.

-Way.com Team

Thumbnail of user nyler1
Massachusetts
1 review
1 helpful vote
  • Send Message
August 14th, 2019

Few weeks ago I book parking and no one there at the place, take place, then I was having hard time to find other parking lot, and I lost my flight too.
Once I disputed the case with bank these guys trying to make stories.
Don't go with this company

Thumbnail of user justing70
Shaniece M. – Way Rep

We're saddened to hear about your experience with our partner. We understand your experience was not ideal and we'll be delighted to make this right. We value your feedback, please feel free to email support@way.com if you have any additional concerns you would like to address with our team. Our management team will reach out to you directly regarding your concerns.

Thumbnail of user keyd2
Texas
1 review
1 helpful vote
  • Send Message
July 17th, 2021

I get that way may use third parties of some sort, but don't promise to have a shuttle service that doesn't deliver. I waited an hour to get picked up after being promised over the phone that I would be. I had to get someone else to get me. Bad business. I'll never ever purchase anything WAY related ever again!

Service
Value
Thumbnail of user justing70
Shaniece M. – Way Rep

Hi,

Thanks for taking the time to share your review. We are truly sorry for the inconvenience which led to this review. Please understand, Way.com does not physically operate our partnered locations. Our team will be notified of this matter and be sure to follow up with the location so this does not happen in the future. All information related to the location will be shared with us which is posted on our website for users to view. Thanks again for sharing, please feel free to contact us if you have any further comments, Suggestions, or concerns.

-Way.com Team

Thumbnail of user borisb33
New Jersey
2 reviews
0 helpful votes
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January 1st, 2022
Verified purchase

Tried two times. First time parking was nonexistent, cannot find it. Second time finally we found parking, but our reservation was unrecognizable by parking system. Trying to contact costumer service - 30 minutes on hold with no representative alive. Waste of effort, time and money.

Thumbnail of user justing70
Shaniece M. – Way Rep

Hi Boris,

Thanks for sharing your experience, as we understand your frustration. We are sorry for any trouble regarding your parking experience. Due to the demand of this holiday season wait times have been exceeded and our team is working diligently to assist each customer as promptly as possible. We will reach out to our partners on your behalf and share this matter with them directly since they are responsible for your providing the service to our customers. We want to be sure they are following all guidelines and our expectations for our users at Way.com.

Please keep in mind, Way.com is an online marketplace and does not operate any of our partnered locations. We currently only serve as an online option for discounted parking and vehicle services etc. Thank you for taking the time to bring this to our attention. You can reach out to support@way.com if you need for our team to look into your issue further. We will use the feedback to improve and to ensure this doesn’t happen again.

-Way.com Team

Thumbnail of user tew10
Florida
3 reviews
10 helpful votes
  • Send Message
June 19th, 2023
Verified purchase

If you cancel in the allowed time window they try to keep your payment on your account as "way bucks" which you do not find out until after you confirm and download their app. I waited 11 mins to speak to them and they did fold on the way bucks, but it shouldn't be that difficult to cancel a reservation. I would avoid them as there are plenty of parking sites that don't play this game

Tip for consumers:
Just don't

Service
Value
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Quality

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Shaniece M.
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