Way has a rating of 2.7 stars from 970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Way most frequently mention customer service, parking lot, and credit card problems. Way ranks 370th among Tickets sites.
This company responds to reviews on average within 4 days
So convenient! The number of parking tickets I receive due to not having change on hand has decreased significantly! However, there are a few bugs in the new version. Sometimes, it won't allow me to select the desired end time.
https://gofund.me/4ba92661 I just started a goFundMe to start a class action against way.com. They sold a parking spot they don't have and offered much far away one an hour before the reservation through email. They argued that it is an 'upgrade' in the email, and then said they offered 'comparable'. Original parking lot was less than a mile away, while the offered one was 6 mile away. My flight was in 1 and a half hour from departure when I found what they did. Please join me to fight against this frauds.
I have booked parking at the Orlando Airport through way.com. When arrived to designated Gold Park Airport, we were told the lot is full and way.com was notified about it, we however were not notified.
We have unsuccessfully attempted to call way.com customer service and tried to find a parking last minute. We have almost missed the plane and my wife had a panic attack.
I have contacted way.com later and requested refund of the cost difference that we incur, but no one got back. This company is not responsible for their mistakes and will get you in trouble!
Great app. Very convenient for places like nyc Reliable too, I've not come across any of the data in the app being wrong thus far and I've been regularly using it for more than a year. If you've ever felt like finding a parking space in a large city is a chore and a headache, this app will definitely help alleviate that feeling.
First off all. The reviews are all fake it's like a communist country that scans all communication before posting. They the only post good reviews nothing negative.
Purchased parking for 2 cars. Showed up and attendant requested me to go around and come back because parking lot was full and shuttle couldn't not get out. Lot full with cars waiting in street with heavy traffic. Could not cancel thru way app and way.com makes it impossible to get a refund for incompetence and not fulfilling obligations had to park somewhere else. Way wants me to show receipt of other parking for a refund. Sent receipt in and still no refund.
Hi David,
We are extremely sorry for the experience you had at our partner's parking facility. Please note that all reviews are approved from our end and it goes for a final approval from the concerned lots as well. We totally understand your frustration caused due to the lot full issue and we really wants to make it right for you. We value all our customers and look into their issues seriously. Please share more details of your reservation with the subject line "Review" to support@way.com and we will get back to you at the earliest with the best possible resolution. We apologize again for all the inconveniences caused. Thanks for your understanding and patience.
- Way Team
I bought parking through this website and arrived at the hotel. The hotel manager informed me that the shuttle was out of order so I parked at the airport instead. I immediately called the company which directed me to email them or go online for a refund. I emailed them and never heard anything back, I then had to open a chat session and email them multiple times just for them to ask for proof that I parked somewhere else. This is all over $10! Totally ridiculous hoops to jump through and still didn't get my money back.
Hi Michael, Thank you for your feedback! Please feel free to email our team at support@way.com and someone will be delighted to assist you.
Having used them many times, they are the best, even showing comparisons with other parks in the area proving this. They also monitor the flight arrivals so if your flight is delayed, they are aware of it and are still there to meet you. No phone calls necessary.
Hi Lewis,
Thank you for great feedback, we appreciate you sharing your experience with your parking!
-Way Team
Christmas 2023. I booked a parking reservation through way. They overbooked the lot and I was redirected to another lot that was overbooked 15 minutes away from the airport. I had to pay again with a different airport parking lot. Missed my flight and missed Christmas with family. What kind of greedy company overbooks just to make more money and ruin peoples holidays.
Great service. Always friendly and helpful from beginner nag to end. This is the second time that we have used Way and have been satisfies both times. Is is very nice to be picked up at our car and then delivered back to it. We have not had any issue with the driver weather is be a red eye flight or mid day flight. We will use Way again in the future.
Easy to set up and use. I found bargain safe parking very near to JFK airport. Messaged with a query which was easy and simple and satisfactory reply received which is more than a lot of the service industry.
I paid for 2+ weeks of airport parking, but when returning from our trip discovered our car had been stolen. My vandalized car was recovered by the police and in addition to refusing to pay for one cent of the $1,000 in damages, the parking vendor still wants me to pay for the full two weeks of parking. The vendor asked for the police report and pictures of damage, but after I submitted that information they have ignored my request and have done nothing to refund my parking fee -- hoping, I'm sure, that I will just go away.
Big scam alert! I needed to pay exactly double from when I made the initial purchase. Then when I got to the parking lot they told me my truck, which is only a RAM 1500, was too big and needed to pay for 2 parking spaces! Then they didn't even have a direct shuttle like they advertised. Several emails to way.com but of course they have been ignored. So pay the few extra dollars and choose another way to park or pay a lot more in the long run.
We recently left our car to be detailed whole we were gone over the Memorial Day weekend. We returned on Wednesday and could not have been more pleased! I have no idea how they managed to make our car look like new! Thank you!
These people didn't it provide transportation either way to or form the airport. They told me
I don't speak English and I should run to the car very rude and they over charge the price listed is kit what you pay beware stay away
Hi Lauren,
Thanks for sharing your experience, as we understand your frustration with the shuttle issue. We are sorry for any trouble regarding your experience as our team will reach out to our partner regarding your experience to handle your concern. This has been escalated to our internal management team to investigate at this time. If you have any additional information you would like to share please email our team at support@way.com so we can look further into this issue for you. Thank you for taking the time to bring this to our attention.
-Way Team
My wife and I had a short 3 night trip to New York following a hectic month and Way could not have been better for service, friendliness, great car wash, prompt drop off and pick up, they were reliable and a great price. I would most definitely recommend Way as we have frequented many other car parks nearby the airport and they don't hold a candle to the professionalism of Way. Great work to all staff.
Hi Brian,
Very happy to hear our services have been seamless to use and made things easier for you and your wife during your trip. We aim to provide the best service possible for all users and were glad to hear to meet all of your expectations. We look forward to seeing you book with us again.
-Way.com Team
Way is a brilliant app and I use it regularly to book parking especially in DC. The spaces are easy to find and really good value. It takes the stress out of parking and saves money. I've never had any problem with the spaces I book. It's an excellent service.
Hey Rick,
Thanks for sharing this review with the community. We always want to be sure it is an easy way for customers to book and park with no hassle. Your feedback helps us continue to aim for what we strive for in providing the best services offered. We hope to see you again in the future.
-Way.com Team
Be careful booking they add service charges to your price as you pay and if you need to change to come back sooner they will not refund you for the extra days. They refer you to a link in their website that is not detailed on the booking confirmation email that they sent. They can only add days not take them off!
Will never use these guys again!
Tip for consumers:
Upfront real cost including service fees and taxes and full refund policy
Products used:
Parking
Hi Craig,
Thanks for sharing your experience, as we understand your frustration. We are sorry for any trouble regarding your experience as our team. If you have any additional information you would like to share please email our team at support@way.com so we can look further into this issue for you. Thank you for taking the time to bring this to our attention.
Best,
Support
AVOID AT ALL COST. I reserved parking from there a couple days before my trip down south. I show up to the parking garage place and they told me they cannot honor any reservations from way as they are out of spaces. I was a couple hours from my flight! I ended up paying double at the parking spot. I emailed them and told them they almost made me miss my flight, an active duty service member trying to spend time with my family on leave. Customer service just said great! Here's your refund. Horrible experience.
They stole my money after I reserved with them for 105 LAX parking lot. I paid them and the parking lot charged me too. I wanted to extend my days and Way.com agents only gave me the number of the parking lot and told me I can only extend it through the parking lot. When I called, the parking lot number doesn't even work. When I arrived I got charged even more for parking without extending my reservation "the right way".
This company is a SCAM. Don't ever book with them. There is no guarantee that your car will be free of damage either coz I heard so many stories from friends that used this. If you wanna see yourself go read the yelp reviews too.
Hi Athena,
Thank you for taking the time to leave a review. We first would like to apologize for the inconvenience caused to you. We will be sure to share this along with the proper department to further assist in speaking with this particular location regarding our services. We can assure you we are not in a business for Scam as we have over 150+ vendors around the area of Los Angeles in contract with Way.com to accommodate Way.com parking vouchers. Please feel free to contact us with your order details as We’ll work with you to resolve any issues as quickly as possible.
-Way.com Team
Another aspect I appreciate is the seamless payment integration. Efficient parking garages. For those who prefer parking garages
Hi Devol,
We appreciate your wonderful feedback, and sharing your experience. We hope you continue to use our services in the future for all of your travel needs!
- Way Team
DO NOT USE WAY.COM
Way.com sells parking reservations for airport parking, among other things.
They present good prices for parking, but then change your reservation at the last minute. By that time there are no other options, no way to contact way.com, and the new 'upgraded' parking reservation is far worse than what you reserved.
A deal's a deal, and if Way.com can't live up to the reservations they sell, they shouldn't be in business.
Tip for consumers:
Run away. Do not use.
Products used:
Parking
Hi Science,
Thanks for sharing your experience, as we understand your frustration. We are sorry for any trouble regarding your experience as our team will reach out to our partner regarding your experience to handle your concern regarding your reservation being relocated. This has been escalated to our internal management team to investigate at this time. If you have any additional information you would like to share please email our team at support@way.com so we can look further into this issue for you. Thank you for taking the time to bring this to our attention.
-Way Team
I've booked with Way.com and they have wonderful customer service, the support team is amazing! I always research the location before booking so I know which location is the best option for my needs. As a marketplace I've never had any issues in the LA area and love their pricing!
Thank you for sharing your feedback, hope you try us again in the future!
The customer service were not helpful and not flexible, I wasted time talking to them and they were not fair, we made mistake booking for 17 days wrong airport, we tried to cancel they wanted to charge us 17 days because it passed the checking time by one hour, try to edit or change they were not flexible at all, I will never think of booking with them again
Hi Hayder,
We are really sorry to hear about your experience with us. Please understand that we are liable to pay to the lot for each spot reserved for us and that's why we are strictly bounded to follow the cancellation policy. However, we value all our customers and look into their issues seriously. Could you please share more details regarding your reservation at support@way.com with the subject line "Review"? We will get back to you with the best possible solution at the earliest. We apologize for any inconvenience caused to you and looking forward to hear from you soon.
- Way Team
Never had a bad experience and park here often. The staff is always friendly, professional, helpful and courteous. I often leave early (before daylight) and sometimes return in the middle of the night or just before dawn. I've never had to wait, no delays and have always felt comfortable and at ease no matter the time of day. I highly recommend Way Parking and won't go anywhere else. They take a lot of the hassle out of flying! Really, they do!
Hi Benny,
We aim to always be efficient and providing the best service possible for each and every user of Way.com. Thanks for sharing this review with us!
-Way.com Team
Please be aware that this company has the worst customer service ever. I parked my car at the Hampton Inn Boston Logan Airport Parking and when we picked up our car, the windshield was all broken and they added miles on our car. It has been almost a month after we picked up the car and no one responded to our emails and multiple calls. As a matter of fact, a girl hung up on me and told me she doesn't care about my concerns. It isn't even the money that I ended up spending, but the lack of care and respect to a customer. Please do yourself a favor and do not use their services. It is the worst!
Excellent customer service. They got me to the airport in great time no waiting at all. They were there when I got off my flight. Very organized when it comes to parking your car and pick up. I definitely recommend Way for parking.
Hi Jeff,
We will always continue to be sure we are providing the best and efficient service for all users. Thank you for sharing this and we hope to see you again!
-Way.com Team
In November of this year I signed a contract for Trinity Garage Parking in San Francisco through Way.com. This contract was 375.00 paid in full for Dec 1 to Dec 31 2023. Mid December I arrived to destination parking and they had NO RESERVATION for me. I notified Way.com and they REFUSED to reimburse me. I paid for a full month elsewhere and am out this 375.00 dollars.
Platform For Consumer Services
We're so sorry to hear about this issue Simon, and appreciate your feedback. Please email our support team in the future so we can be of direct assistance to you in the future.