Way

I was turned away from my "reserved" spot near LaGuardia airport. I paid 3 times as much to park at the airport. Way.com took absolutely no responsibility after taking my money. DO NOT USE EVER. They should be out of business.

I can't review the whole parking set up as yet, but we have used this service many times, it's hassle free, courteous, no problems whatsover. No problem in recommending this car park to any friends or family.

Gave me a discount first time use! Pay the minimum, then you get reminders to extend if you need it. Saves rushing back, I did it from my hotel bed. Fantastic. And unlike another app covering car parks same area you only pay the displayed price. The likes of 'ring go' charge more "for convenience" Tickety boo!

I booked parking through Way.com for a Thrifty Parking lot in Boston. It was listed about $20 cheaper than directly through Thrifty. I submitted my credit card info and clicked buy. The confirmation page then showed taxes added to the price which ended up... you guessed it, the same price as directly through Thrifty, which had listed the total with "taxes included". So Buyer Beware. Shady sales tactics at best. I felt scammed. The $20 isn't a huge deal, but I believe I should have only paid for what they listed. Half a dozen emails to them have gotten me nowhere. Mostly just automated responses. The one or two non computer generated responses have not addressed my questions or concerns.
Bottom Line - Avoid Way.com. They are just a third party con artist.

Worst customer service ever. I prepaid for 12 days of parking for LAX airport. I lost my passport one day into my trip and had to return back to LA. I spoke with accounting manager for Spectrum parking garage and he agreed that it would be fair for a refund. He even emailed Way.com to put in a request to facilitate it. Way.com was the 3rd party agent that I booked through and refused any sort of credit or refund. I basically paid around $183 for 1 night of parking. I have no ill feelings for Spectrum parking garage but Way.com and Baharath can take a hike. Never again will I have any dealings with these crooks.I only gave one star because no stars is not an option.

Love the attentive shuttle drivers, getting picked up and dropped off at my vehicle, accurate charges. Virtually no delay in getting to the airport; 10 minute wait for shuttle on return. E470 transponder discount also a nice plus. Definitely using Way on next trip!

A category 4 storm approaching the Florida coast forced me to cancel my plans, including parking at near Laguardia airport. Way.com didn't refund my credit car, they just created a reward point system account with those funds. I find it difficult to actually use it. So deceptive. I called their customer service to ask why my refund was turned into points that can only be used through them. The quickly agreed to refund my credit card within a few days. Their main flaw is that their app and website do not provide options to get this credit back to a credit card.

Web site says 24 hours prior notice required. I had chat reply (which I saved) that said I would get 100% refund within 7-10 days. When 21 days went by I checked on 1/19/20. Was told by Customer Service Rep Maya, that this was a miscommunication. No refund would be issued.
If 102 out of 130 reviews are 1 star, I doubt this company will stay in business very long. First and last time I will use.

It has been a month since asking for a refund. The San Diego parking garage would not accept our WAY receipt because it did not specify the time period. We had to pay again to park. The garage said we needed to download the WAY app but they felt needing the app was wrong. We agree. We reported it to WAY. We have not heard anything. Very poor customer service.

Absolutely one of the worst companies to deal with. They do not pick up calls, end the support chat mid-way without even apologizing. Will not refund your money and by the way, the cheap parking that you booked, will never be honored. They also delete negative reviews from their website. Beware!

Airport parking is advertised as easy cancellation and full refund. Way.com doesn't even tell you the total as you process the payment (only parking + taxes up until that point). It's when payment has gone through that they disclose their ridiculous fees as well. Refund now, somehow, is in the form of waybucks and not back to your credit card. I'm on the phone right now, for the past 25 minutes trying to get in touch with someone.
Save yourself the trouble. Stay away from them.

I had an early morning flight and nearly missed it because the parking provider decided to cancel their free shuttle that the Way app promised. I ended up paying the same amount for an Uber that I would have had to pay from my own house and could have saved the gas money. I have called customer service several times and many managers have promised to call me back, yet haven't. They claim that you can see that the free shuttle was canceled on their end, but it doesn't matter if their customers can't see this crucial information. Why would someone pay for parking without a shuttle service? I will never be using them again and you shouldn't either. Customer service was absolutely awful, had poor communication skills, and was hard to understand. Wish I could give 0 stars.

Parked at "Custom Hotel" rebranding as June Hotel? Arrival and parking went well price was good. On our return from a 2 hour flight from Portland it took them 2 hours and 30 minutes to find a driver to pick us up from the airport. We had parked there in the past with no problems but now will not use them again.

This company has taken advantage of the covid virus situation to rip people off! Their website states that any reservations after 2-25-20 would only get way bucks for credit. I made my reservation way before that and cancelled within their guidelines. The country I was going to would not let non residents in so the trip was cancelled. The refund of way bucks is absolutely useless to me. I live 2 1/2 hrs from the major airport in our state and won't be traveling to use parking again and there are absolutely no restaurants or activities in my town to use way bucks so way.com has stolen my money. Reporting them to Better Business Bureau and California State Attorney General.

Was a little dubious at first however this app is a must if regularly park at a train stn without an annual parking permit. Litterally a two button to pay for your parking once set up meaning no faffing around for coins and waiting for slow machines to print ur ticket. U get a text immediately on payment and another when its about to run out. Highly recommend

No one will ever answer their phone—that's the first thing to know. They will take days to answer an email, if they answer at all.

They contract with local motels and other sites which are solely responsible for your transportation, not way.com. If you complain, they'll hit you with "we're third-party contractors and we can't control, blah blah.

We booked at the Days Inn in S Tukwila, WA. The people at the desk do not give a damn about you, and we waited 50 minutes for their shuttle, nearly missing our flight. (They had promised the shuttle left "on the hour." It doesn't.

Even if it means paying more, don't book with way.com. They'll stick you in the middle of a situation like this and you'll have no recourse.

I purchased airport parking at an airport hotel that said that Way.Com always over confirms spaces beyond availability. I drove around for 15-20 minutes praying for a spot. Then on Friday I showed up at 102 Cone Street in Atlanta and they said they're not affiliated with Way.com and required me to pay more but i decided I'd park closer to the venue if we had to pay anyway. Still no refund... they're scamming... don't trust them.!

Used them once in the past with no issues but this month got to the hotel, lot was full and told to park by the yellow curb and it would be fine (did not say fire zone next to the curb) otherwise would need to go somewhere else. Hotel told me way.com sells more spots than they have available and they have no way of knowing how many people are coming. After our trip had a parking ticket on the window for parking in a fire zone, couldn't get through to way.com was on hold forever. Gave up and am disputing the charge with my credit card. Ended up paying more than double the cost of parking for the ticket. Will not be using them again.

Purchased airport parking but the merchant never answered phone, did not provide shuttle, parking lot was nothing like described (uncovered, unsecured area instead of covered, gated lot). way.com never responded either. After I opened a credit card dispute, way.com dispute department sent me a boilerplate message, then no response again.

Reached the parking lot booked through way.com only to be told they would not honor the booking because way.com had an agreement of 250 cars and had already sent in 300
Super scary thing to happen before catching a flight. Called way.com, they said all lots near the airport were full that day and they would refund my money. That's not much help when you have a flight to catch. We were lucky to find a parking.
The reason for the second star is that at least I didn't have to chase them for the refund. Also, the operator did try to look up alternative parkings.

Accurate description & useful photographs of location. Way was manned when I arrived and a suitable space already allocated for my MPV. There are building works currently on site so spaces are restricted and the attendant suggested booking ahead to guarantee a space. Overall good secure location, helpful staff and generous space.

Unfortunately if there were minus stars that's what I would have given this company. I had a reservation for parking and I was flying so when I got to the hotel they tell me that their lots are full. That in fact was an issue however I was ok because of the time. When I called customer service they tell me that they will refund me the money and that is when I got very upset because I can care less about a refund, I needed a place to park my car in order to catch a flight. Well, way doesn't find you a solution when they screwed up. I had to look for another company on my own and do everything at the last minute. I don't understand why they didn't give me a heads up before about none availability in that hotel or that they could themselves find me another hotel for me to park. I don't recommend this company at all for parking.

I booked JFK aero port parking for $9.95 a day.
When I arrived to parking place ( 3 hrs. Before flight) I was told I need to pay additional $5 a day + tax BECAUSE my car ( Nissan Rogue) is SUV
Instead of 9.95 I paid $15. And don't have choices to cancel.
Will newer use WAY.com