Wayfair

I purchased the Jalene Dresser, very flimsy, the drawers look like hard cardboard, very disappointed in the quality. Don't buy.

Said the product would be here on one date and when it wasn't moved they moved the ship date out one month

I ordered a gaming chair from Wayfair. Paid almost $300 for the chair and when the chair got to my place it was missing a piece plus the chair didn't look like the one they advertised online. I also paid for the assembly service as I am a petite woman and can't assemble a big chair. When they finished assembling the chair the back of the chair didn't align with the bottom plus it was missing on piece. I contacted Wayfair that told me they would refund me the money and if I didn't hear from them in two weeks that I could donate the chair. 3 weeks have passed and I was going to take the chair to Goodwill but I decided to contact them another time to make sure. At this point they told me that I would have to return the chair, disassemble the chair and take the heavy chair to the post office in one week or they would charge me again for the money they had returned without never contacting me about. The lady called Kimberly apparently a manager even hanged the phone on me. I never experienced worse customer service in my life. Now I will have to pay someone to disassemble this chair and take to the post office for me. Wayfair used to be a good website as I purchased some furniture there in the past and they had great customer service but I won't be purchasing nothing from this website ever again as they don't sell what they advertise and could care less about their customers. I wanted to return the chair if they could come and take the chair apart for me the same way they put it together but they don't care if you get stuck with a chair that is missing one piece plus doesnt look nothing like the chair they advertise on their website. I don't trust this company anymore and I will make sure I spread the word around among my friends and customers.

So I have had nothing but issues with Wayfair/Joss & Main. I ordered a couch on April 5th, waited over 2 months, had 2 delivery dates that I took off work for and never recieved my couch which ended up being lost by the warehouse. If you would like to read about my predicament with Wayfair/Joss & Main in detail, look for my other review, "COMPLETE WASTE OF TIME AND MONEY". Anyway, I ended up cancelling the item on 6/11/16 where I received an email saying someone would contact on the first business day, which should have been the following Monday. When that didn't happen I called on Wednesday, 6/15/16 about getting my money returned to me. Whoever I spoke with said it would take 3-5 business days to see the refund in my account. Well today is the fifth business day and I have spoken with one Wayfair rep who said she didn't why it hadn't shown up in my bank. I then called my bank and they have no record of any refund, I then spoke with second wayfair rep. According to the second rep my refund wasn't processed until today... So when I called last week nothing was done until I called AGAIN and the first rep was the one to actually process my refund, a week later and then tried to hide that fact that nothing was done last week. I will never do business with Wayfair/Joss & Main again and I recommend that you don't either.

This company is a scam.
I did open a Wayfair account like a year ago, during that time I've been ordering some small stuff and have been waiting for Christmas time to come so I can order a huge order for my kitchen and by using the "promotion " I've could save some win. Win, but unfortunately after ordering the kitchen set few minutes later I'd received a email that my order has been canceled because of unmatched billing address, ok I've made sure and I updated my address with Comenity Bank and also trough the wayfair web site and I called the customer service so we've made three way call to the bank and wayfair to figure out who has what info so the bank verified the correct address and the wayfair lady was like aa ok let me re-order the stuff then after been on a hold for 35 min she came back and told me that they can't re-order the stuff because I've changed my address and is red flag and also is a big order and if I want I can use different payment method... HAHAHHAH
Can you imagine they are refusing to let me BUY with their own credit card with the whole promotion and savings they are offering?
So I've asked her " basically this 7000$ I have on my wayfair credit card is worthless " and she said "Yes".
I never had any internet shopping and banking experience like this one
DONT WASTE YOUR TIME WITH THIS COMPANY! It's worthless

I ordered a grill insert (Legacy Firemagic Charcoal at $40.43)) for my outdoor kitchen. The price was way below retail (probably a loss leader or bait and switch. After numerous emails, here was my answer " I am sorry for the confusion. You will be receiving the grill and grates and they are expected to ship with FedEx on or before 3/3 making your delivery estimate on or before 3/6. Your replacement sole is expected to ship today with UPS and arrive to you on or before 2/27. You will receive emails when the items ship with tracking information so you can monitor their progress on their way to you. Please let me know if you have any other questions or concerns. Thank you for shopping with Wayfair. Regards, Kristofer C."
Then this response: " There is an issue with your order and I am trying to get it worked out so it can ship. If you are unable to wait we certainly understand. You will hear from me tomorrow with more details. Please let me know if you have any other questions or concerns. Thank you for shipping with Wayfair. Sincerely, Tiffany F.".
Response again to my question: "No update to shipping information since March 3. Then expected arrival was March 6. This is March 10. Is the item STILL at the warehouse as the details say." Ans: "There is an issue with your order and I am trying to get it worked out so it can ship. If you are unable to wait we certainly understand. You will hear from me tomorrow with more details.".
Finally: "I am very sorry the issue could not be resolved and the order had to be canceled. We are no longer carrying Fire Magic products otherwise, I would be happy to honor the price. I apologize for any inconvenience this may have caused. "
So, for over 2 weeks of "my order is at the warehouse, shopping soon, to order cancelled; BUYER BEWARE. Action on this order was a FRAUD! Not a mistake, an out and out FRAUD.

I will not be buying from Wayfair again. Over the last year, mostly around the same time (bought a new house) we have purchased the following items from Wayfair- A sofa, dining table, bar stools, coffee table, entertainment center, crib and dresser, 2 changing tables and 2 comforter sets, computer desk/hutch (beyond a year ago but ill add it).there may be more but that's what I can think of. Out of all of these items.the only items so far that has held up is the entertainment center and the crib. The 900.00 computer desk, crap.scratched at the lightest touch, doors falling off, keyboard tray broken. 2k dining table is garbage- chips in the flimsy supposed real wood, legs constantly breaking off chairs, warped end just from 1 year of use. 150.00 a piece Bar stools- heavy but garbage- legs falling off, cross bars breaking. 150.00 Coffee table, meh...legs bending, top super easily scratched. The 2k sofa...gosh the sofa, if I could burn it in the fire pit.I would, it's single handedly the worst I've ever owned or sat on, I literally hate it and make a point to sit in our movie room (which has a 10 year olf sofa that is insanely comfortable) for TV watching to avoid sitting on it. 200.00 Changing tables- should be recalled, can't tell you how many times my poor child has had a limb stuck under its poor design leaving her with bruises. 250.00 baby dresser- bottoms of drawers fall out with very light use. 150.00 comforter- washed once following directions and the entire underside looked like it had been bleach it was completely discolored...from laundry detergent! 500.00 Entertainment center- SO far no issues and while the 500.00 crib has been great, it's easily tippable which is a concern, especially since we've have 3 other children in cribs with no fear of tippage. Wayfair absolutely lacks quality control and they let complete garbage products be sold under their name. I can't get past the absolute greed they must have to allow these items to leave their warehouses.