Wayfair

Please, please avoid this company! I have ordered an item, November 29th and still have not received it! When I called regarding it, I was informed that an investigation will be done and the turn around time will be December 13th. This is unacceptable! I would have not known that if I didn't call to check on my item! I requested a refund. Allegedly the refund will be in my account 3 to 5 business days. We'll see. In the meantime, please alert your family and friends to steer clear from this establishment!

Do not buy ANYTHING from wayfair! I purchased a recliner (order # *******709) on Christmas Eve. I received a tracking # from the automated chat system yesterday per tracking the label was created on Christmas Day at 3am with no movement since. I reached out and talked to multiple reps one rep purposely disconnected the call one rep told me they "can see" that FedEx picked up the recliner another rep told me they would have to do a 10 day investigation to see where the recliner is. Now that a supervisor is involved she's stating they gotta reach out to the warehouse to make sure they not shipping the recliner. If there hasn't been any movement in 2 weeks why do she think the recliner is going to all of a sudden leave the warehouse! Then I told the supervisor I'm going to dispute the charge with my bank at this point I want a refund this lady had the nerves to say they will place a hold on my wayfair account if I decide to LADY I DONT CARE IM NOT ORDERING NOTHING ELSE FROM THIS HORRIBLE SITE!

…… so here I am. WARNING YOU ABOUT THIS COMPANY. One out of 40 reviews in the last year was positive. When judging a company by its rating, here, just subtract one to get the proper rating (out of four). Wayfair comes in with a whopping.2 out of 4. Nothing good about this company, including their ads on TV WHICH ARE JUST FLUFF TO GET INTO YOUR WALLET.

That was a horrible experience. They do not let us know in advance that is a third party delivery company. Fedex set a delivery date to Sunday I leave in a condo and as like most condo cannot deliver on weekend, Wayfair told me that I had to deal direct with them and gave me a number. That number did not give me an option to reschedule or to speak with/a human being. When I called the next day my bed was already in the truck and would be delivered in that day nobody told me and of course did not have anyone at home and they left the huge package downstairs and I have to bring up to my apt myself. They set up the assembly for the next Monday. Nobody should up and I missed a day of work. I had to call them to find out what happened and set another date.
Wayfair is okay to purchase small items but never a big items like furniture. They are NOT responsible for anything and they do not care.

Customer service.was not helpful-rude!
Cheap light weight stools
Wrong Manuel included
Looked like it was a returned item
Not as advertised
They charge for returns
Never ever again will I shop there! Awful experience.
Ordered the Nathan James
Keisha-Marie 27" Counter Stool from Wayfair.
I got something called the Arlo stool not 27 inches?
Stuck with low quality stools.
I will never shop there again…one and done.

In our family, we have purchased several products from Wayfair. Every time we've had an issue with the product. The quality is cheap and most likely unusable. If they had decent customer service and return policies, then at least we could get a refund for junk. But we can't. And I can't even review the product on my account page, which should be illegal. I do not recommend this company. With Amazon and other companies, they will allow returns or refunds, even months after the return date has expired, if their product is not good. Wayfair is not that way. Don't waste your money using them. Or your time.

Horrible, horrible, horrible! We purchased (3) poker tables from IDS Online Poker tables thru Wayfair. We did not know until after paying it would take over 3 weeks to receive. Upon receipt and unpacking over 27 boxes (totally frustrating) we realized NO INSTRUCTIONS or NUTS/BOLTS/TOOLS were included. Things only grew worse from here. They only have an email for you contact them. Wayfair provided 2 telephone numbers, both went to a voicemail during business hours. No response 2 weeks later. This morning Wayfair advises it will take another week 1.5 weeks to ship and another 3 weeks to receive the hardware. We are not even sure if Wayfair provided the correct issues we are having. This is totally ridiculous and extremely poor customer service. We are opening new locations and were referred to ID as we need a 35 new tables for our next location. We had to improvise and purchase tools ourselves as we can not return the tables due to our tourny. But, we will not return to this terrible company. Buyer beware! Wayfair shows it is a last option compared to their competitors. They have obvious NO control over their vendors and do VERY LITTLE on the customer's behalf. We will not use again or refer positively. Sending emails at 4am in the morning and taking 24-48 hours to reply with plain emails. Wayfair scheme appears to be like other poorly run companies, get the fees and screw the clients BECAUSE most people DO NOT READ REVIEWS. Wayfair attracts the type of vendors that are poorly rated and we have learned our lesson well. Horrible, horrible, horrible. BTW, we don't need to hear from you Wayfair, we already went through your customer service AND it is horrible! SHame on you, but karma will get you... just like it have other poorly runned, customer service businesses. The word will get out about you. Now I see why Wayfair ranks low.

I ordered first delivery window 7a-7p on a weekday! I work! 2 delivery time 3-7 p. I left work early only to find out WAYFAIR driver ran out of time so I wouldn't get delivered. I rescheduled for Saturday got a window of 9:30-1:30pm driver says he can't find my bldg and he needs to call it in " he's at the corner of my street " refused to turn around! He told the company he didn't feel safe and " I " was rude cussing at him! He was looking for an excuse NOT to deliver! I CANCELLED ENTIRE ORDER! Do Better WAYFAIR!

The customer service gave me such a hard time for my refund.
I ordered many things from them. Recently I ordered one floor lamp for $75. The asked me so many questions about the product. My engineer partner looked at it and finalized that it was defective electrical wire. It took me long time to figure it out, just 31 days (I wasted time here and there. Wanted the damned lamp to work). I work in healthcare. I do not have time to figure out a lamp.
In the future, I will only buy from a store to test if it is working before I take it home.
I closed my account with them. It is not worth my time.
Watch out, folks.