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Web.com has a rating of 2.9 stars from 3,999 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Web.com most frequently mention credit card, domain name, and tech support problems. Web.com ranks 3rd among Website Design sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
Customer service is awesome. Love the templates provided and how easy it is to create a wesbite.
Help is available 24/7. The site design is 9 out of 10. I have been with another web designer, and Web.com is more user friendly. I would like to see availability for my email on the left side menu when I first sign in.
web.com is dedicated for public lange English countries. It is not a global service company. Valve,Netflix, Amazon and Google are global service companies. That is a quite big difference.
Keep getting 404 errors when trying to make DNS changes, and have tried live chat support without success before.
It's quite apparent that you merged MyDomain customers onto web.com before you had the infrastructure in order. I have moved over 75 domains away from web.com to Namecheap because your platform is too buggy and your prices are ridiculously high for a commodity like domain registration.
To check the status of the few domains I still have here and to see if the ones I transferred to Namecheap over two weeks ago are still showing up on this side as active - because your platform is full of bugs.
We decided to do it ourselves and with your help a couple times...We did ok with your help even thou we haven't had any sales., Not sure we have it set there yet...We are learning...LOl
I found it on the internet randomly. But there were other things that jumped in and by accident We had 2-3 pop up cause us issues of calling on refunds which some would not...It was very unfair when we are retired and learning...
Excellent & efficient response, thank you. I am glad you guys pay attention to the small details..
The new set up is not understandable. What I could do before has been replaced by paying items: creating email addresses while I already have a hosting plan! Therefore, I am searching for a new host to migrate before renewing your services!
User interface confusing and hard to get to things I need to do
Update dns recrords
Site updates are very slow. Too many auto saves happening and slows down input.
I am an ex-mydomain.com customer. I have had no end of problems trying to log into web.com. I get emailed a verification code that usually gas expired by the time I receive it. If I login using my recovery key the screen just spins forever. Not a happy user.
Because, unfortunately, as a former mydomain.com customer I have no choice.
An outstanding ticket to simply add one email user to google workspace has not been addressed in 5 weeks.
I do not need a survey popup anytime I need to do something. Begging for a survey is an invitation to a low survey
I am an existing customer.
I've been a mydomain.com for well over 10 years. I have my domain ONLY for email redirection, which vanished after the merger with web.com. Unless mail redirection is put back I won't be renewing my domains
I didn't choose it. I was a mydomain.com customer
Your 'chat' option doesn't function (using Firefox on Mac). Clicking on start chat opens a window that terminates as soon as I try to enter anything. Not at all impressed generally since your tchange of name etc.:-(
Why did I choose webcom today? I didn't - you forced it on me when you killed 'mydomain.com' -
To many phone calls for support, trying to correct issues or get options to work
Having trouble doing some of this website. But because I chose the DIY with some AI I cannot get help.when i asked for it.i was to be charge $100 an hour or 200 for 1 hour a month for a year? Or subscribe for $70 a month.or hire for $3-5,000. I used web.com in 2006-2014 and it was easier without the drop and drag and i could call for help anytime..
because i used it in the past 2006-2012
I wish i didn't and went with another company i was consdidering
What a disaster
Lost control over one of my domain names for 3 weeks!
Every day message that this would be solved between 24h and 48h
It took you 3 weeks
So moved all my 9 domain names
Since web.com took dotster.com over, a disaster
Was more than 20 years a happy customer at dotster.com
Attempting to add a 2nd Admin is problematic. Setup 2nd admin thru purplearmy.com management with new email address. Web/com confirms sending new Email address but not received by new admin (evenutally worked but know option for new admin to 2-step verify with own acct). Though 2-Step verification is DISABLED web.com requires/forces 2xStep login verification anyway with no option to verify thru the 2nd/New Admins email address. After bypassing email verification there's no phone# or Security-Pin verification options and can't reset the Recovery Key. Finally had to reassign another existing main acct for the new Admins access. Still doesn't show New Admin under Domain, Add new user... select Admin.
Because our website was auto-transferred from myDomain.
Amazing customer service. I would highly recommend web.com
Since web.com took over my previous provider they two SSL licenses, $145 mistake.
Messed up the SSL so my website no longer works.
Chat is terrible, wasted hours with them. Never solved basic problem.
Phone support was a great guy but he had to escalate problem and they screwed it up.
See for yourself how they have messed up my website after a month of dealing with them.
https://neuseweather.com/
My website now shows this
400 Bad Request
Openresty/1.25.3.1
I was forced to. Thy bought my previous provider
I keep getting emails about changes without giving me time (like a month or so) to make the changes to accounts. I get double charges. I never had this experience when there was a switch to another company. Previous company switches gave me ample time to be aware of the switch.
I did not. It was shoved down my throat. I never had a good experience with web.com so far.
A little hard to navigate, but acceptable and a great start to my career.
It seems like you are purposely not sending me the domain transfer code. And your renewal prices are ridiculous, which further leads me to believe this is intentional, so I am forced to keep my domains on here.
I did not. Mydomain merged with web.com
Professional and more when it comes to building a website for our company.
They are the best to us
Thank you for your assistance achieving my goals and accomplishments
Integrity it Carriers
Its a good experience and so easy to create a website using it
It was so easy
Gain trust and grow your business with customer reviews.
Web.com offers an award-winning website builder, as well as website hosting, domain name registration, and other digital marketing services. Web.com serves as an empowering partner for very small to small-sized businesses and entrepreneurs, aiming to establish and grow their online presence.
Recognized as the 'Best Overall Website Building Platform' by Big Excellence in Customer Service, BIG Innovation, Web.com excels in delivering seamless, user-friendly website building experiences.
The company's holistic service suite extends beyond its primary website builder. Secondary offerings encompass expert services, domain name registration, and a broad spectrum of marketing tools, integrating elements such as SEO, PPC, directory listings, and email marketing. These products aim to equip businesses with all the resources needed to thrive in today's digital world.
Founded in 1999, Web.com has an established reputation for assisting customers in succeeding online. Notably, its Online Store Builder was lauded with the 2023 People's Choice Stevie Award, highlighting the company's proficiency in comprehensive online store and eCommerce solutions.
Web.com's mission centers on being the go-to partner for all online presence needs, ensuring personalized support and comprehensive product offerings that meet diverse business requirements. From securing domain names to launching online stores, Web.com is committed to helping businesses grow and succeed in an increasingly digital world.
Web.com provides a full range of Internet services to small businesses to help them compete and succeed online. Web.com is a one-stop-shop meeting the needs of small businesses anywhere along their lifecycle with affordable, subscription-based solutions including domains, hosting, website design and management, search engine optimization, online marketing campaigns, local sales leads, social media, mobile products, and eCommerce solutions.
Web.com is a brand in the Newfold Digital portfolio, that was founded in 1999.
