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Web.com has a rating of 2.8 stars from 3,999 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Web.com most frequently mention credit card, domain name, and tech support problems. Web.com ranks 3rd among Website Design sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
Customer service is awesome. Love the templates provided and how easy it is to create a wesbite.
Help is available 24/7. The site design is 9 out of 10. I have been with another web designer, and Web.com is more user friendly. I would like to see availability for my email on the left side menu when I first sign in.
155 of my domains were moved from mydomain and I'm still waiting for the transition team to reach out to me to address pricing issues - called you 3 times and it goes nowhere except being told someone will get back to me.
I didn't - you bout mydomain
Been great to work with! The plat form is easy to use. I have developed 3 websites using the service for the past 4 years.
Easy to use and customer support
On Monday I requested an auth code to transfer a domain to another party. Have not received the auth code yet, and it is Thursday. No acknowledgement of my request. This is bad business practce and makes me want to move the rest of my domains.
To prevent the domain that I am trying to move from renewing automatically.
The personnel were helpful and accommodating and were able to fix the issue fairly quickly.
Went through several issues in the transition phase.
Weeks together our websites a simple basic html websites were down. At present websites are up and running. Wish this will continue infuture too to change the experience rating.
Some of the links don't visibly look like links making it difficult to setup the site. Specifically the Domain management and SSL certificate setups.
The ongoing email screw up has been unacceptable for such a large vendor. You changed things without prior notification a few weeks ago and had nothing helpful in the support pages when I could not log in to email. I had no email for over a week. I had to complain several times via chat. Today things changed again and I could not login to my account manager or email. It's working now, but I wish you would get your act together.
Web.com continues to charges for domains which have been transferred to a different registars for several months.
I did not. Web.com is too expensive and now have started charging for domains which are no longer registered there.
A likert scale question is free, however if you would like a text response you can upgrade for $99.99. This introductory offer will expire in 3 days, and will revert to the full price.
Isn't this annoying, imagine if all your questioners responded like this. Reminds me of Norton security. Trying to sell all the time, in my opinion is not good.
I can't get on my email. I need to empty my trash. Keeps going back to the log in page.
I specifically did not want to purchase Microsoft Office with you and terminated auto renewal. However, the auto renewal went through, and I've been unable to get anyone in cusotmer service to help.
Had no choice, you bought out DotSter
It took me weeks to get my email migrated because your support people kept failing to update the back end, even with multiple chats. One tech suggested i do it myself.
You merged with Mydomain. I am not sure,I'll stay. So many issues and complete lack of competent support.
I was a satisfied customer of Dotster.com. But once they were bought by Web.com and I was transferred to Web a couple of months ago, I have not been able to view or modify my senefest.com website. Tech could not fix my issue with not having Weebly available even though Web.com had been collecting a monthly fee for the service. I still cannot manage my website or use Weebly, yet the monthly fees were collected. Last week, our nonprofit decided to cancel our website hosting and email service subscription with Web.com. On a positive note, all the customer service reps I spoke with were pleasant and caring.
Our Dotster account was transferred to Web.com.
Our website has been down for over 20 days! And NO ONE IN YOUR COMPANY SEEMS TO KNOW WHY OR CAN FIX IT. I'm on hold everyday for hours to hear "WE ARE STILL WORKING ON IT" seriously? It's just a small info website! I am not receiving any calls or emails, and I AM LOSING BUSINESS! Because of the fault of your company!
Unfortunately, our site was with Dotster and you took over. Since then, service has been TERRIBLE. No one can EXPLAIN why our website is NOT WORKING.
My domain "transferred" from mydomain.com, is still not properly transferred, and I have still not access to make any changes - I seriously suspect that web.com does not have the willingness nor skills to correct the error they have made.
To check the status, and to make pending updates
Catch-all instructions are incorrect in step 2
https://www.web.com/help/article/get-started-with-catch-all
I don't have an "email" link to click on, just Home / Email & Office (which doesn't help with catch all) / Domains
I'm extremely unhappy you've said your going to disconnect my email forwarding without giving any alternatives!
I need to find a way to save my email address.
I've been trying to change my nameservers and I haven't being able to do it because of errors on web.com
Because my domain was already here
Excellent service. Excellent tech support. Lots of targeted ads for additional web services.
I am a client of mydomain.com and do not understand the new relationship between the two apparently separate online portals, plus I was NEVER informed that a takeover or merger was taking place so the last couple of months has been very stressful.
This site will NOT let me cancel the auto renew. It blacks out the option to even try it.
Trying to figure it out but a little hard to understand but I guess this
Horrible experiences recently. It used to be such a great helpful service, but over the last couple of years things have gotten very bad.
The hosting site is always too slow, no support at all, charge 50.00 USD TO see if can give support, backup service does not supported anymore
I did not, I was a Mydomain user
I wanted to access my account to check something quickly. What followed was two different authentication codes sent to my email that I had to wait for. Then a popup to dismiss. Then this rating popup.
I've been at this for almost 10 minutes now and I just wanted to check something on my account. Not even there yet.
Gain trust and grow your business with customer reviews.
Web.com offers an award-winning website builder, as well as website hosting, domain name registration, and other digital marketing services. Web.com serves as an empowering partner for very small to small-sized businesses and entrepreneurs, aiming to establish and grow their online presence.
Recognized as the 'Best Overall Website Building Platform' by Big Excellence in Customer Service, BIG Innovation, Web.com excels in delivering seamless, user-friendly website building experiences.
The company's holistic service suite extends beyond its primary website builder. Secondary offerings encompass expert services, domain name registration, and a broad spectrum of marketing tools, integrating elements such as SEO, PPC, directory listings, and email marketing. These products aim to equip businesses with all the resources needed to thrive in today's digital world.
Founded in 1999, Web.com has an established reputation for assisting customers in succeeding online. Notably, its Online Store Builder was lauded with the 2023 People's Choice Stevie Award, highlighting the company's proficiency in comprehensive online store and eCommerce solutions.
Web.com's mission centers on being the go-to partner for all online presence needs, ensuring personalized support and comprehensive product offerings that meet diverse business requirements. From securing domain names to launching online stores, Web.com is committed to helping businesses grow and succeed in an increasingly digital world.
Web.com provides a full range of Internet services to small businesses to help them compete and succeed online. Web.com is a one-stop-shop meeting the needs of small businesses anywhere along their lifecycle with affordable, subscription-based solutions including domains, hosting, website design and management, search engine optimization, online marketing campaigns, local sales leads, social media, mobile products, and eCommerce solutions.
Web.com is a brand in the Newfold Digital portfolio, that was founded in 1999.
