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Web.com has a rating of 2.8 stars from 3,999 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Web.com most frequently mention credit card, domain name, and tech support problems. Web.com ranks 3rd among Website Design sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
Customer service is awesome. Love the templates provided and how easy it is to create a wesbite.
Help is available 24/7. The site design is 9 out of 10. I have been with another web designer, and Web.com is more user friendly. I would like to see availability for my email on the left side menu when I first sign in.
I haven't had much time to see any differences... just confusion because its something new.
Make an edit to an account
Support lackluster in fixing issues promptly. A far stretch when we were with Dotster before they bought out.
We had NO choice since you bought out Doster platform
Getting charged incorrectly several times and have to go on to site and use chat to get it fixed each time.
No other choice. Dotster was merged with /bought by Web.com.
It is all working well so far but this popup is irritating. I'm in a hurry.
Need to make updates.
The chatbot was not helpful at all. I ended up talking with Rajalaxmi, who was very helpful. A five star agent.
Update my personal information
I love the way my site looks. Very professional. Thank you!
I love the fact that you can edit.
Easy to navigate, difficult to get in touch with representative via chat.
Fantastic and effective Communication and efficient service delivery
They took over dotster account. You now have to pay for features that were included and some features no longer exist.
I didn't, web.com bought out dotster.
Easy to navigate the instructions given. No issues, had a good experience.
Web.com is a disaster. Nothing but issues since they merged from mydomain.com
To fix an online problem. Email is out - again.
Web.com has resolved my concerns. My situation was dire. However, Web.com ensured that they addressed the issue and granted me credit.
They are an excellent company to work with.
It started off ok. But then I locked myself out of my account and the next afternoon I looked at my email and saw my money from Web.com had already been refunded. They wanted a picture of my ID so I sent it but never heard back. I lost out on 5 customers and 7k in 24 hours. Alot more since my site has been down. I won't be back because of the way I was done. I wouldn't be here today if it wasn't for me trying to obtain my domain.
To take my domain somewhere else.
Significant price increase on domains that were previously registered on Dotster. Over an 80% price increase on certain domains is ridiculous. We'll be transferring all of our domains away.
All the pop ups are getting annoying (chat, survey, etc.) and it is hard to find things on this overly-busy site.
Had to because it is where my domain is
My simple issue has not been resolved, going on 4 days, a chat meeting, and an email exchange.
A little confused where all my domains are at from 2 other systems
I didn't use to be mydomain
I'm getting frustrated with the process of building my website. When I call in for assistance I keep getting referred to send a message which could take up to a week. I paid for the pro support and I'm not feeling it.
Web.com has been a great company to work with. I love their templates on their site builder, which I have found to be the most versatile site builder I have ever worked with. The blank template gives you so much freedom to design a site exactly the way you want. They also offer assistance with building the site. However, their customer service has impressed me the most. I never have to wait on hold to speak to someone, they always resolve my issue quickly, they are polite and kind, very knowledgable, and just overall great to deal with. I highly recommend Web com!
Very polite and friendly, eager to resolve issues, and great regarding knowledge of products and technical assistance.
I originally chose them because of their pricing, however I stayed because of their web builder and customer service.
We were told to expect a 24-48 hour response for issues last week. It has been almost a week now with no answers!
My experience so far has been great! I am learning more and more each time that I modify my webpage. Definitely recommended for first time users!
Cost and it was easy to use for a beginner.
Its been ok but not the best experience. Support has been very unhelpful
Thought it would be easy to make a website
The ease of use of the website is very low. Moving and sizing things take way more times than it does on other platforms. It's almost like they made the UI an inconvenience to use so you'll pay for the website development service.
Expensive. Terrible and non-existing support. You renew domain names out of the blue without permission.
I did not. You bought another company and doubled all prices.
Gain trust and grow your business with customer reviews.
Web.com offers an award-winning website builder, as well as website hosting, domain name registration, and other digital marketing services. Web.com serves as an empowering partner for very small to small-sized businesses and entrepreneurs, aiming to establish and grow their online presence.
Recognized as the 'Best Overall Website Building Platform' by Big Excellence in Customer Service, BIG Innovation, Web.com excels in delivering seamless, user-friendly website building experiences.
The company's holistic service suite extends beyond its primary website builder. Secondary offerings encompass expert services, domain name registration, and a broad spectrum of marketing tools, integrating elements such as SEO, PPC, directory listings, and email marketing. These products aim to equip businesses with all the resources needed to thrive in today's digital world.
Founded in 1999, Web.com has an established reputation for assisting customers in succeeding online. Notably, its Online Store Builder was lauded with the 2023 People's Choice Stevie Award, highlighting the company's proficiency in comprehensive online store and eCommerce solutions.
Web.com's mission centers on being the go-to partner for all online presence needs, ensuring personalized support and comprehensive product offerings that meet diverse business requirements. From securing domain names to launching online stores, Web.com is committed to helping businesses grow and succeed in an increasingly digital world.
Web.com provides a full range of Internet services to small businesses to help them compete and succeed online. Web.com is a one-stop-shop meeting the needs of small businesses anywhere along their lifecycle with affordable, subscription-based solutions including domains, hosting, website design and management, search engine optimization, online marketing campaigns, local sales leads, social media, mobile products, and eCommerce solutions.
Web.com is a brand in the Newfold Digital portfolio, that was founded in 1999.
