Web.com

Setting up the website was fairly easy but having problems with its functioning. No one can book online. I've tried contacting support and have had no luck getting anything resolved

Your SQL management interface is really unreliable. Once a database is created its fine. But getting a new user to activate properly, or add a new database can be incredibly frustrating. For example, today, any new database name I enter, I get an error saying it already exists, and it does not appear in the list of databases. Even if I use a random new name, it will give that error. That's just today's issue. Every time its something. And the SQL management window wont opem, just says it not working. And FTP wasnt working for a while, then it just started again, chat guy had no idea and had trouble following information.

Can't access my main domain. All was find until I switched to you, but had weird Doster trouble. Now I have MORE trouble. No longer online. I need folks to be able to find my domain...VERY FRUSTRATING

I was told that my domain name emailscashsystems.com would be made into a website that you would build for me. What I'm getting is (page not found error).

You limit of password length to 16 characters is INSUFFICIENT in today's world for something as important as domain management. I am a Dotster customer coming over, and this is a significant downgrade!

Web.com are probably your average web service provider but I would avoid them. We are in Australia but that should not make any difference. They sell their services world wide and should provide customer service that can easily be reached world wide. From my perspective it feels like they are very happy to take your money but they really don't want you contacting them for any help or customer service. I recommend finding someone who has customer service that is easier to get in contact with.

We have an old website which we keep and redirect to our new website purchased through a different provider. Web.com automatically renewed some products that we did not want. In order to have these services cancelled and a refund issued I literally spent weeks trying to contact Web.com on the number listed and the AI chat. I ended up doing a google search and reading independent blogs of other people having the same issue. I found one blog that gave a number I could not find anywhere else. With nothing to lose I tried it and got through. The customer service agent was very helpful and did exactly what was asked - he cancelled the service and refunded the money. But it literally took weeks of research and it could only happen if I called the number listed in the blog I read. It was not a number I could find on web.com and when I used their chat feature it was useless. I would recommend finding a web service company who has better customer service and certainly one that is easier to reach.

If you are also outside the USA and need to contact them try ringing *******186. Good luck.

Stop interrupting my online activities, slowing me down to accomplish what I came here to do, by continuously interrupting me with these damn survey questions!

I am so upset. I have tried to cancel my subscription time and time again and it has been impossible. Stop charging me or get some better customer service. Im furious that I even have to give one star

It's taken hours of time, but I hope my site is active again. I am 71 years old and it's a challenge for me to maintain my art site. I appreciate the help.

Its too hard for the website owner to send me the correct link so I can make website changes on her EComm site. Cant you make it easier for them so I can login and do the work? Please add 24 hour CALL IN TECH HELP or make your website easier for them to add user roles like Wordpress... only in the Ecomm sites.

All of the communication I've received about my domains since web.com took over from domain.com has been extremely scammy. I'm seriously thinking about moving my domains.

Your prices keep going up every year. I tried someone else with a new domain i purchased and they are cheaper and dont keep bothering me with marketing and phone calls.

Unable to do business with web.com (unable to update my credit card and protect my domain in case if my domain gets expired due to payment failure)!

Even paypal id not working (this option is coming but error)

Everything is so annoying and not user friendly. Your system is trying to force me to buy something I don't want and won't let me delete items that I don't want

I'm a former dotster user, which I liked. It was simple. Used it for years. Here, if I search for a domain, it's automatically added to my cart. No! Just because I search doesn't mean I'm getting it for sure. And then when I do pick out domains I want, the domain with the.online extension is automatically added to the cart. No! If I want something extra like that, I'll add it myself. Don't make me go to the work of having to remove things from my cart that you've decided to put in it. And then when I go to checkout, AFTER I've removed the extraneous stuff from my cart, I get ads and a whole bunch of other stuff in my face that I have zero interest in. It's too busy. There's too much going on. Feels like my old faithful dotster has been absorbed/bought out by a scammy, ad-filled, suspect operation. Not impressed. If I come here to get domains, just let me do my thing and check out in peace. If I want other stuff, I'll look at it myself. Don't throw it in my face and make me wade through it, because all that does is make me cranky and seriously consider moving my domains somewhere else.

You make it hard for people to gain access to their website. And your a little bit pricey. Also i paid for the yeardomain and your charging me too early for it.

I'm trying to log in to fix a billing issue and I am hit with the stupid pin number requirement which I honestly rather not deal with, then with a website review offer, and now a survey. Get out of the way and let people do what they need to do.

I don't want to be forced to set a pin. Or spammed with email about contact information. 100% this is a nuisance and I would not recommend this service to anyone.

Do you want your site to be down and not be notified? Do you want customer service that tells you all the glitches are your fault? Do you want a chat service that takes 6 minutes to answer you back? Do you want those answers to NOT actually answer your question. Do you want to waste an hour and get nowhere? Then web.com is the right place for you!

I have had a notice that my Email Forwarding service is being cancelled.
I asked if there was an equivalent free service available, as I am 78 years old who is not aware of how to go about these things.
I have received no information from web,com and no correspondence whatsoever.
Since I have had only a few weeks notice of the cancellation, and don't know where to go from here, I think it's appalling service to just cut someone off without suggesting an equivalent replacement service.
The suggested services are only applicable to businesses who can afford to pay - as a pensioner, I cannot pay those huge prices.

Lots of issues to get my mail ongoing
After 6 days still a "high priority ticket not being worked upon (? What's the SLA?) --> purchased the hosting to obtain the catch-all functionality that still does not work
Migration of my old (nameszero) mailbox into this new one seems not te work

The transition from dotster has not been smooth and we have encountered multiple problems, from hosting autorenewing but not domain. Then something as simple as changing contact information results in a two month hold. I am paying for 12 months of service but receiving 10 because I needed to change an email address. This has negatively impacted my business.

Setting up a website is a very cumbersome process as compared to your competitors, not a lot of features and functionality to modify a website. The services needs a lot of improvement.